Paul Magsig

Very nice dealership. The staff is very friendly and helpful. Work was completed as promised. No surprises. The staff is very friendly and helpful. Work was completed as promised. No surprises. More

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My experience with the dealer was terrible. I don't know if I'm special or the service department treats everyone poorly. I had previous work performed on my car in October 2025 at Audi Annapol I don't know if I'm special or the service department treats everyone poorly. I had previous work performed on my car in October 2025 at Audi Annapolis. I wanted to know if the current malfunction was related to the work I had done. The service advisor Paul told me that maintenance records are not kept on old cars. He said that I could send my previous invoices and he would review them. The car was there from March 15th until March 30th. I didn't get an estimate for repairs, and when I came to get the car towed, Paul still didn't review the invoices I sent on March 26th. He insulted me by saying I reminded him of his brother who is fat and out of shape. The final invoice was not completed, and I had to wait for the technician to complete the invoice. This was a very stressful time because I was driving to a work trip when the car broke down in Frostburg MD. This was the worst experience at a service department. And for heavens sake, let Paul eat lunch. He certainly complained a lot about missing his lunch time. More

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Very professional group of people Paul Magsig was very detailed in explaining my situation for the automobile, i would also like to give a shout to the tech Dan Ireland for explaining the video of the car detailed in explaining my situation for the automobile, i would also like to give a shout to the tech Dan Ireland for explaining the video of the car, yes they send a video to you of whats going on with your car, who else does that surly not Ford or Chevy. Yes they are kinda pricey but quality work requires top pay so if you want your treated like its at the race track they have the right pit crew to look at your auto oh they also does a great job in detailing also. So #1 yes they are go and take a look at they inventory without worrying about will they be able to help you down the road later... 😉 More

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The tech sent a video and was clear in his message. Paul was excellent in our communications. Paul was excellent in our communications. More

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The service was quick. The staff were polite and caring. The car was washed in the end. The staff were polite and caring. The car was washed in the end. More

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Nice, friendly staff, my vehicle was in for a recall and it was fast. My car was returned cleaned and on time it was fast. My car was returned cleaned and on time More

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Courteous people to deal with. Very happy with their service department - honest and trustworthy. Plus they keep my car spotless while doing the service work! Very happy with their service department - honest and trustworthy. Plus they keep my car spotless while doing the service work! More

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Great service department. I utilized the valet service and had no problems. Really enjoy the video from the tech I utilized the valet service and had no problems. Really enjoy the video from the tech More

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I have purchased many vehicles from Audi Washington. Every experience has been great, and everyone and sales, service, and parts, are awesome! Every experience has been great, and everyone and sales, service, and parts, are awesome! More

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I had my car in to evaluate a coolant leak. During the visit, they found both an oil and coolant leak. It was also due for routine maintenance. Instead of checking with me first to see if I wou During the visit, they found both an oil and coolant leak. It was also due for routine maintenance. Instead of checking with me first to see if I would even want to bother fixing the car, given the $8000 price tag on repairs, they proceeded to do the routine maintenance at a cost of $2000. Ultimately, I decided not to repair it because the car just wasn’t worth it, but unfortunately, I was out $2000 for changing the oil and some filters despite the fact that I will now be getting rid of it. It would be nice if they would have notified me of the need for significant repairs before wasting my money on a car that I will not own for long. More

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