Paul Mitchell | Page 9

Quick and easy. Very clean waiting room and good communication between staff and client. I would definitely recommend. Very clean waiting room and good communication between staff and client. I would definitely recommend. More

by jsola0103 Verified Customer Verified Customer

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Great customer service done in a timely manner. I will go back when ever I need my car serviced. I will go back when ever I need my car serviced. More

by jdepew1529 Verified Customer Verified Customer

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I was very dissatisfied with this recent service as I’m a long term Volkswagen customer and this dealership wasn’t willing to help with the price or negotiate a fair price to fix this repair bill. long term Volkswagen customer and this dealership wasn’t willing to help with the price or negotiate a fair price to fix this repair bill. More

by skater0032 Verified Customer Verified Customer

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I drive the approximate 50 miles each way to Smithtown Volkswagen for my service, even though there are two VW dealers very close to me in Brooklyn. I drive the approximate 100 miles back and forth becaus Volkswagen for my service, even though there are two VW dealers very close to me in Brooklyn. I drive the approximate 100 miles back and forth because Smithtown Volkswagen's customer service is far and beyond what I have experienced with any other car dealer. My last service was right after a holiday and the dealership was very busy, but my service experience was outstanding, everyone I delt with that day took the time to make me feel welcome, and they updated me continuously. It is obvious to me that the owners and management of Smithtown Volkswagen take care of their employees by the happy and professional way I am treated by everyone, from the showroom receptionist to the staff that take keys and car. As an example, each time I bring my Passat in for service, my salesman from years ago, Adam, greets me if he is working that day, and afterwards he he goes out of his way to inquire if everything is Ok and if I had any issues or complaints, I've never experienced that level of care before. I can honestly state that at each and every service visit I leave knowing and assured my vehicle is safe and everything is within specs because of Smithtown VW's commitment to excellence. Everyone's caring attitude and professionalism is apparent, during my last two service visits I was helped by Stephanie. Stephanie should be noticed by management as the professional she is, Stephanie's troubleshooting skill is phenomenal, during both intake processes, she correctly diagnosed the issues before the mechanics even looked at the vehicle by her drilling down and probing questions. Moreover, Stephanie took the added time to explain everything to me in away that I understood. The simple fact is I drive all those extra miles because I trust my vehicle and my safety to Smithtown Volkswagen, and that simple fact states more than anything I can write. More

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Stephanie was great! kept in touch and is very friendly and professional ! highly recommend her! kept in touch and is very friendly and professional ! highly recommend her! More

by KATT_AMADOR Verified Customer Verified Customer

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I am very happy with the service at Smithtown Volkswagen. Scheduling an appointment is easy and the staff is always polite and accommodating. Scheduling an appointment is easy and the staff is always polite and accommodating. More

by gigi955 Verified Customer Verified Customer

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Staff was great and very helpful. They accommodated me, made sure everything was fixed and up to date and did it all within a few hours. They accommodated me, made sure everything was fixed and up to date and did it all within a few hours. More

by Corinne Verified Customer Verified Customer

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The services provided were as promised. VW representatives were professional and courteous. Thank you as always. VW representatives were professional and courteous. Thank you as always. More

by JLGVW1169 Verified Customer Verified Customer

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The service consultant was helpful and service was satisfactory. I will recommend my friend to go here. satisfactory. I will recommend my friend to go here. More

by rao.pranesh Verified Customer Verified Customer

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I had a very good experience. Excellent experience all around. Everybody very polite and helpful Excellent experience all around. Everybody very polite and helpful More

by ELAA Verified Customer Verified Customer

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