Paul Mullen | Page 3

Great communication and courteousness from Brian Rogers Good dealership which is close to work. Great purchase experience and they gave me a great deal and everything that I wanted. I would recommend Marlbo Good dealership which is close to work. Great purchase experience and they gave me a great deal and everything that I wanted. I would recommend Marlboro Nissan to a friend. More

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Excellent dealership We have purchased our last 5 vehicles from Marlboro Nissan, customer care is the best from managers to sales to service. You aren't just another custo We have purchased our last 5 vehicles from Marlboro Nissan, customer care is the best from managers to sales to service. You aren't just another customer after the sale, they are always ready to assist with whatever you need. More

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extremely helpful ,polite, and knowlegeable The people at nissan were extremely helpful, polite and knowlegeable. they went out of their way to explain any problems. also the waiting area was ve The people at nissan were extremely helpful, polite and knowlegeable. they went out of their way to explain any problems. also the waiting area was very clean and comfortable. Everyone at the lot was friendly. More

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Fast and smooth customer service Stopped by searching for a nice used car to trade mines in, and found what I was searching for. Friendly and fast customer service was what I liked t Stopped by searching for a nice used car to trade mines in, and found what I was searching for. Friendly and fast customer service was what I liked the most. More

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Diane's Rogue Once again Marlboro Nissan is our Dealership of Choice. This year, remembering the terrific customer service, we went back to Lease a brand new Rogue, Once again Marlboro Nissan is our Dealership of Choice. This year, remembering the terrific customer service, we went back to Lease a brand new Rogue, Fully Loaded. We have bought two Path Finders, One Sentra, Leased One Sentra, Two Rogues and this will be our Third Rogue from this Dealership. I always purchase a maintenance policy with the vehicles and have all my Services completed at Marlboro Nissan. The Facility is State of the Art. The Showroom is immaculate and well laid out. The Sales People are well versed and really know the products they sell. They make you feel right at home and no pressure. Brian, Dan and Peter assisted us with this purchase. Everything went smooth, vehicle was picked up on time as promised. I even made plans to have my Rogue Serviced next week. Marlboro does my maintenance and their Service Area is one of the best waiting areas I've seen and has TV and Computers for your convenience. The furniture is so comfortable, I must admit, I've had to be waked up a couple of times when the service was complete, I felt so relaxed I just nodded off. They have a satisfied customer for Life. More

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Poor customer service The sales department is wonderful but the service department has now spoiled the whole dealership in my eyes. They have a history of refusing to admit The sales department is wonderful but the service department has now spoiled the whole dealership in my eyes. They have a history of refusing to admit errors and even service manager blames his customers so its no surprise that one of their service desk members blames customers as well. This recent experience was the worst. They didn't fix half the problems, refused to admit that, blamed me for the fact that they didn't fix it, didn't inform me of the potential risk of not fixing a part, and the service manager thinks all of that is fine because they didn't charge me for an expensive part....I appreciate the no charge for the part but that doesn't excuse everything else...the manager actually told me that he regrets helping me out with the charge of the part and he doesn't like my attitude. He said I wasn't grateful for the part just because I'm not happy with how the rest of the transaction went. Sounds to me like he doesn't want to deal with the issue and wants to blame me for it. YIKES, I would not recommend this place. A business needs to be able to admit error and correct it, not be argumentative, accusatory, and treat me like I'm ungrateful. Will never go back. Justin was nice, but turned out he severely misguided me by telling me a repair could wait. Victor was nice but clearly had no desire to help with the issue, he actually tried to blame me for the problem. Paul Mullen was nice until I was unhappy with the customer service and he did a complete 180. I've never been so mortified at the words of a manager. You have to handle complaints and remain professional not try to turn the tables and blame a customer who has faithfully brought their car in for 4 years. More

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Lease purchase I recently leased a new Nissan Frontier, Brian was my sales consultant. The process went quick and easy in the sales department. After driving my new I recently leased a new Nissan Frontier, Brian was my sales consultant. The process went quick and easy in the sales department. After driving my new Frontier for only 79 miles, the check engine light came on. I called the service department to explain the situation. I was informed that Marlboro Nissan doesn't have a technician capable of diagnosing a check engine light after 5pm. I called Sales to explain the situation to someone who may understand my frustration. He spoke with the service manager. I was greeted with a call only a few minutes later by Paul, he stated he has no idea why I was told they didn't have a technician capable of diagnosing a check engine light after 5pm, I was incorrectly informed. Needless to say, they got me back into the dealer that evening. My truck was checked out, they found a wiring harness was not properly secured and it was damaged by the front driveshaft. I had to leave my truck with Marlboro Nissan for 2-3 days for them to replaced the engine harness. I explained to Paul I wasn't too fond of them tearing apart my new truck to replace an entire engine harness with such low mileage. He assured me it wasn't an entire engine harness and it had a break in the harness. For the time being, it put me at ease. When I picked up my truck, I asked to see the harness, it in fact was a complete engine harness. I was lied to, not only that, they scratched the right front fender down to the primer and did not say anything. They gave my truck back to me like that. I called Paul back when I discovered scratch, only a day later. I was furious! Long story short, I was lied too. They felt they could pull a fast one on me. They took my truck back to paint the right front fender and repair their mistake. I have to say, the sales department was great, but I will never buy or service my vehicle there again at Marlboro Nissan. The Service department was the worst experience I've ever had and they dropped the ball which ruined the whole new car experience! The service department was rude and didn't seem like customer satisfaction was a top priority. If they did this to me, it makes me wonder how many other people they've don't this to. More

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Stay away from Service Department! On Apr 9th, I towed my car to Nissan Marlboro Dealership. My car was not speeding, I suspected that it had transmission problems and I also know that On Apr 9th, I towed my car to Nissan Marlboro Dealership. My car was not speeding, I suspected that it had transmission problems and I also know that Nissan has extended warranty on it. As a part of car's history, I told them that 2 months ago I hit a snowbank and had front body work done in a shop. I left my car in the morning and towards evening, i got a call from dealership saying that pressure clam on cooler hose was moved by someone (most probably by shop when body work was done) and this caused transmission failure. It is not covered under warranty and I have to pay $4,300. They sent me a picture to prove their point. I didn't believe them since shop only dealt with external work (if needed I could have internal stuff fixed since my insurance was ready to cover %100).They also told me that there is no way around and I have to replace the entire transmission. 1 day later, I towed car to shop and have them looked at it. They said there is no problem on transmission and they poured some transmission oil or fluid whatever its called (there were already 6 quarts of oil/fluid in transmission despite dealer's claims that system has been leaking for last +1 months). My car started working and I have been driving my car since (140 miles I drove). I went back to dealership to request a refund for the diagnosis fee they charged ($110) - and asked them why they lied to me, They didnt even try to defend themselves, instead disrespectfully told me "so whats your point" - I interpreted this as "so we lied to you in order to rip you off, and you proved us wrong, so whats your point, what can you do?" I said ok and left immediately. I already complained to Attorney General's office and BBB. I will be writing reviews on several other websites. Even if I dont win, at least I get the word out. More

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MarlboroNissan4Life I found my way to Marlboro Nissan through their website years ago. I had the good fortune of speaking with Jim McCall who scheduled me for an appoint I found my way to Marlboro Nissan through their website years ago. I had the good fortune of speaking with Jim McCall who scheduled me for an appointment to meet with him. When I got there I was very nervous due to past experiences I'd had at other dealerships. This was totally the opposite, Jim made me feel at ease right away, carefully and patiently explaining what they had available, answering the many questions I had, working with me and my budget. Josh Keevan was exceptional as well. Mike Johnson had my paperwork processed immediately. There were smiles and hellos from the staff as they walked by Jim's desk, made me feel like royalty. I could have stayed there all day, just a Wonderful car buying experience. Up until I had gone there I thought all dealerships were pushy, and didn't care about the customer's needs. I was wrong. Walking through those doors many years ago was one of the best decisions I ever made. I am now on my 5th car, and I recommend anyone in the market for a new or used vehicle to go to Marlboro Nissan. I can promise you, you'll never look at another dealership again. The service department is great as well, from the time you pull into the lot, they are waiting with a smile and a greeting. They always take care of your needs and there's no long periods of time waiting. Such professionalism, courtesy and genuine caring, you feel like family. The only one missing was Murdoch. A Big heartfelt Thanks to you all!! Betty Williams More

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Was 2nd Customer of Marlboro Nissan in 1996. After having had a bit of a misunderstanding with the Honda dealer on Rte. 9, I decided to pull into what was essentially a brand new dealership not f After having had a bit of a misunderstanding with the Honda dealer on Rte. 9, I decided to pull into what was essentially a brand new dealership not five minutes from my house. I liked the way I was treated right off the bat; met Mark Woodbury who was doing double duyt as painter and salesperson when I came in that afternoon. After all was said and done, I ended up buying 8 or so cars over 18 years; give or take. To make a this quick, they had the right car, a better car (Altima instead of Civic,) lower payments, and free excise tax for the life of the lease. Had a few niggles as to what the car I was presented with in the brochure and what actually arrived; turns out I had gotten a 1997.5 Altima GLE which was essentially a decontented 1997 w/out auto climate control or CD player. While there wasn't anything that could be done about the auto climate control, I was shown the 10 changer CD unit in the trunk, added as no extra charge with no word from me. As they were a brand new dealership, there were some teething problems, but all was worked out well, and everyone got a "10" on the survey. Since that 1st Altima in 1996, have had a 2 Maxima's, a Quest, another Altima, an early 2007 Versa, a 2012 Sentra in Traffic Court Red and finally (for now) a 2015 Nissan Note (if you ask me it was a big mistake to call it a Versa Note, as there seem to be some preconceived quality issues with the Versa. Why not just call it a Nissan Note and 'B' done with it. One less hurdle. Actually, when you look at the specs, it's 300 pounds lighter, the CVT has been massaged, and the whole thing rides and handles completely differently. I have become great friends with the owner Jeff Batta, and he had bent over backwards to make happen what I need happen. Naturally couldn't go without mentioning my great aide de camp Mr. Jim McCall, Sven, Mark Stoller, the one, the great, the Penn to Rich's Teller the Great Daniel Hedin. Everyone is a great team and wonderful to work with. Dumalick doesn't look a day over the age of 22.5 when I first met him. Naturally, none of this would be possible without the great team and great abilities shown by their fearless leader Jeff Batta. Chris Hall is my go to guy in service, but even when he's out or on vacation, I', still treated like a prodigal son who drove a Datsun, then decided. I know, Datsun shows my age, but you guys are awesome, and thank you all so very much for making the past 18 years a true pleasure. I've done it all, service, bought car, parts, scheduled service, enjoyed massage chairs and donuts. Even the repair bills weren't awful. More

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