Paul Powell

Tonia.d.hobbs responded

This information is not helpful because I traded the vehicle I purchased from you. Since paying off the previous loan on December 9th, I have been waiting for my refund for the extended warranty. The bank lender and I have called the dealership several times and no one has returned the calls. In addition, no one has responded to my emails.

Square One Auto responded

Hi Tonia, authorized prorated warranty refunds typically come from the warranty company, not from the dealership. Please contact your warranty company directly for expedited service. Your lender should also do the same. Thank you.

Tonia.d.hobbs responded

Can you return my calls? I already know the process. The refund check from Veritas Company was sent to you and sent it to the bank who has no record of receiving your check. BB&T simply wants to know the date it was cashed. I have emailed you the correspondence from the bank, but you prefer to communicate via a public forum. If this is the best means of accountability, I will continue to post on this site until I receive my refund.