Paul Santangelo

DREAM TRUCK TURNED INTO A NIGHTMARE! !! I recently purchased a $45K truck from John Hall Chevrolet, and while the buying experience started off great, the post-sale support has been !! I recently purchased a $45K truck from John Hall Chevrolet, and while the buying experience started off great, the post-sale support has been nothing short of frustrating. The process began smoothly—I found the truck online, submitted a credit application, and Jamie, my salesperson, reached out first thing the next morning to go over the details. He was professional, responsive, and easy to work with. I drove down from Kentucky to Daytona Beach, and while the initial financing didn’t go through, the team remained upfront and didn’t push unrealistic expectations. About an hour after leaving, they called back with a deal in place, and I returned the next morning to finalize the purchase. Everything seemed great. That feeling didn’t last. After only one week—and having driven the truck only from the dealership back to Kentucky—the DEF heater failed, putting the truck into limp mode and making it undrivable. When I contacted the dealership for assistance, I was essentially told, “It’s a used truck, not our problem.” I completely understand that buying used comes with risks, but there’s a difference between normal wear and tear and a major failure happening within days of purchase. The fact that I haven’t even made my first payment yet makes this situation even more frustrating. I trusted this dealership’s claim that they inspect their vehicles and stand behind what they sell, but clearly, that trust was misplaced. A dealership’s true reputation isn’t just built on how they sell cars—it’s built on how they treat customers when things go wrong. Unfortunately, once my sale was done, so was their customer service. If you’re considering buying from John Hall Chevrolet, be warned: they’re great while you’re signing papers, but don’t expect any support once you drive off the lot. More

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