Paul Shannon

Paul was my sales guy and I have to say he was very helpful.. friendly & courteous. I had also bought my previous 2022 Santa Cruz at Fort Mill Hyundai as well. So when I decided to trade it in I very helpful.. friendly & courteous. I had also bought my previous 2022 Santa Cruz at Fort Mill Hyundai as well. So when I decided to trade it in I went back to Fort Mill Hyundai to buy my new 2026 Santa Cruz too. It turned out that they had to get the color & model I was looking for from another car lot. Paul was great... he kept me informed about when Fort Mill would get it in & that my trailer hitch from my truck could be reattached to my new truck. My fault for not asking what the sticker price would be since I had looked at other Dealers prices for the same model & assumed it would be a comparable price... Uh Noooo as it turns out! When it came in & it was time to talk about Tradein etc ... the price they had was showing over $38,000 !! Stupid me for NOT realizing until after the contract had been signed that it was the SAME VIN Number as one I had seen online at a nearby dealer with the exact SAME VIN listed at $36,000 & change!! They got the same Santa Cruz from a nearby competitor BUT jacked up the MSRP price by over $2,000 & change! I called the manager at Fort Mill Hyundai & pointed that out he said that his dealership adds on sealant protection on exterior paint & interior fabrics... window tinting & Nitogen in the tires. I pointed out that the interior is Vinyl not Fabric so it didn't need sealants & the other items would not cost over $2,000 so that didn't explain the higher sticker cost plus the other dealership had already included the sealant protection as well in their MSRP so that should not have been a factor in jacking up the cost to $38,405 from $ 36,205 !! Well.. I got a rip-off by returning to Fort Mill Hyundai thinking I might get better Pricing & courtesies as a repeat loyal Customer... especially when dealers were supposed to be giving some concessions due to selling off remaining 2026 models before the year end. Silly me ... lesson learned. Here's the take away... the salespeople are nice ... the Repair/Service folks are terrific but I will not BUY any vehicles from Fort Mill Hyundai again because I no longer trust the Management when it comes to hidden costs & pricing markups. More

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