2 Reviews
Write a Review2 Reviews of Paul Southwick
February 12, 2018
Unprofessional. An Absolutely HORRIBLE Experience If I could rate this dealership a zero stars I would. I feel like your team handled themselves extremely poorly. I feel like all but Stan are lacking If I could rate this dealership a zero stars I would. I feel like your team handled themselves extremely poorly. I feel like all but Stan are lacking in the customer service skills department. And though selling cars is their main goal....treating individuals appropriately should be their first priority. I wouldn’t recommend anyone in Great Falls give Honda their business. Unless you’d like to be treated as if you are a piece of lawn droppings under someone’s shoe. Absolutely disgraceful. Though I guess I can thank Honda Great Falls for setting that bar so low. I feel like any experience I have at any other dealership will be absolutely top notch compared to what I experienced here over the last month. More
Other Employees Tagged: James Mertz, Stanley Terry
October 20, 2017
Communication Problems and Blowup, But Sincere Apology What started off as the worst business experience ever, has been resolved. There was some substantial communication issues stemming from a promise mad What started off as the worst business experience ever, has been resolved. There was some substantial communication issues stemming from a promise made by the sales rep, this was followed by a run around as far as getting an answer regarding that promise, and finished with an angry conversation with the manager. HOWEVER, I came in to cash in on a promotional flyer for which I had won a prize, and the manager personally sat down with me and apologized for our previous encounter and the frustration we had been through. Overall, it was a rough first experience but in the end turned out okay. More
Other Employees Tagged: Craig Bimler