Paul Vollrath | Page 2

Great Service Looking through Netflix the other night I stumbled onto a show called “Chef”. One particular episode was about the Food Critic/Writer Johnathan Gold. Looking through Netflix the other night I stumbled onto a show called “Chef”. One particular episode was about the Food Critic/Writer Johnathan Gold. During the episode to honor this famous food critic there were comments on his method of reviewing restaurants. He just showed up, ordered the food and ate it. If he liked it he’d write a review on it. If he wrote a good review, people would flock to the location based on his review. IF he did not like the food, he simply got up, left and didn’t say or write anything about the restaurant or the food. His reason for this was because he worked in the food industry, he knew how hard and difficult it was to run and cook in a restaurant. He didn’t want his negative review to stop anyone from going to any restaurant based on his one time visit. SAME GOES WITH MY RECENT SERVICE VISIT EXCELLENT AND MORE EXCELLENT. More

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Amazing The sales person was great as was everyone else that was involved in the sale. Everyone was friendly and willing to help answer any questions we had. The sales person was great as was everyone else that was involved in the sale. Everyone was friendly and willing to help answer any questions we had. More

by Jeff Verified Customer Verified Customer

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Everything you need a dealership to be. Since this is my third or fourth truck that I purchased at this dealership you can tell that I really like it. All of the sales people are professiona Since this is my third or fourth truck that I purchased at this dealership you can tell that I really like it. All of the sales people are professional polite and non-aggressive. The two Finance managers are great to work with, they explain to you what your options are and they don't try to force you into something that you don't want or don't think you can afford. I've had my truck serviced here for years and I can honestly state that the service Department is excellent. More

by REJCOMMERCE Verified Customer Verified Customer

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Warranty service After several attempts to get a warranty issue taking care of in the service department, and being treated with disrespect from the service manager After several attempts to get a warranty issue taking care of in the service department, and being treated with disrespect from the service manager, I had no choice but to contact Morgan Auto Group. Received a call from Tony Reeves Who assured me he would correct the problem, and he did! As for the sales department? Al Hunter is the perfect definition of professional! Been buying vehicles all my life, and Al is the best of the best! More

by BATTENKR Verified Customer Verified Customer

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Service/Warrenty Service. Documents from sale of vehicle Where do I start? Least my vehicle October 2015. Purchased the vehicle April 29, 2018. As of today, June 30, 2018 I still do not have copies of titl Where do I start? Least my vehicle October 2015. Purchased the vehicle April 29, 2018. As of today, June 30, 2018 I still do not have copies of title nor tag registration nor does the bank that financed my vehicle for me, Campus Credit Union. Made numerous, and I do mean numerous calls to Gainesville Buick GMC requesting documents but to no avail! Called the leasing agency and they stated that vehicle lien has been released on May 12th and all documents were Fedx to Gainesville Buick GMC on June 9, 2018. Contacted Gainesville GMC and they state they have not received any documents from GMAC So where are the documents I requested? Still do not know! Service issues! Took the truck in for routine oil change and tire rotation Requested tire rotation and specifically asked to check the balance on the tires because there was a serious vibration in the vehicle at interstate speed! Upon returning home with serviced vehicle, I noticed the tires had not been rotated! Notified the dealership and they pick up my vehicle the next day and rotated the tires, and replaced the right front shock, but did not check the balance! Returned to the dealership Saturday, June 13 and notify them that the serious vibration was still there and had not changed much, especially at interstate speed! Specifically requested check out the balance on all four tires. Vehicle sat there from Saturday to Tuesday and was not moved! I was watching on my GMC mobile app! After calling and checking on my vehicle Tuesday, because I have not been contacted by the dealership, I was told they found nothing wrong with the vehicle! When I asked if it had been road tested I was told it had Ben while in fact my app showed mileage has not changed! Eventually several days later, after numerous calls to get this problem corrected, they finally did when I asked to begin with, and check the balance of the tires and found two tires defective. They were promptly replaced by the dealership manager. This could’ve all been avoided had they done what I asked them to check to begin with! Special note! Also Hunter was phenomenal and remains the same! I trust him completely! would definitely purchase from him again! As for the dealership as a whole? Undecided More

by BATTENKR Verified Customer Verified Customer

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My experience was great, very friendly. This is the only car dealers I deal with for service, there very nice dealing with customers And good a what they do, I would recommend the gmc co This is the only car dealers I deal with for service, there very nice dealing with customers And good a what they do, I would recommend the gmc company to all my friends More

by papak7205 Verified Customer Verified Customer

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Bad services The service was terrible !!!! Was not good customer service at all. Just money hungry and talking about customers . Do not come this place, I want be The service was terrible !!!! Was not good customer service at all. Just money hungry and talking about customers . Do not come this place, I want be back More

by LAJOY32641 Verified Customer Verified Customer

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Did recall work incorrectly Dealer was completing a saftey recall work for seatbelt tensioner and did not reinstall seat components correctly. upon leaving and readjusting my sea Dealer was completing a saftey recall work for seatbelt tensioner and did not reinstall seat components correctly. upon leaving and readjusting my seat it started clicking resulting in me returning to the dealer to have them install seat components correctly. More

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Service Excellent Service dept especially Kim are excellent, been going for years and best I have ever seen. Will continue visiting and referring. Kim has been there lo Service dept especially Kim are excellent, been going for years and best I have ever seen. Will continue visiting and referring. Kim has been there long time and enjoy seeing her. More

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Great Service The process from start to finish was great and much appreciated. Looking forward to coming back. I wouldn’t recommend anywhere else. Great Service and The process from start to finish was great and much appreciated. Looking forward to coming back. I wouldn’t recommend anywhere else. Great Service and Transparency! More

by JBerres4 Verified Customer Verified Customer

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