Paul Wilbur | Page 9

The people are very friendly and helpful. They were able to let me test drive any car and offer all information about them. the application process went very smoothly even though they were busy. to let me test drive any car and offer all information about them. the application process went very smoothly even though they were busy. More

by Jeff harmon Verified Customer Verified Customer

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The staff was helpful and they made the car buying process easy and painless. I would definitely buy from First National again should we need a new car. Thanks! process easy and painless. I would definitely buy from First National again should we need a new car. Thanks! More

by rodahlsj Verified Customer Verified Customer

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nice folks, but could be more organized and up front about what is actually being offered. Paul was terrific, but what was offered before I arrived and what I left with were completely different and about what is actually being offered. Paul was terrific, but what was offered before I arrived and what I left with were completely different and it hasn't left a good impression upon me. I'm separating Paul from my displeasure but Even though I bought the vehicle I'm extremely dissatisfied More

by nfields21 Verified Customer Verified Customer

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They worked very hard to get me into a vehicle despite my situation.My payment is very reasonable I will tell everyone to go here situation.My payment is very reasonable I will tell everyone to go here More

by Candicehullaby15 Verified Customer Verified Customer

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I found the dealership to be helpful.they worked hard to get my loan processed.they went beyond what most dealerships do.all of the staff were very friendly.treatedme with respect and made sure I was taking get my loan processed.they went beyond what most dealerships do.all of the staff were very friendly.treatedme with respect and made sure I was taking care of.thanks for your great service More

by jonesmarvin07 Verified Customer Verified Customer

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Purchased a car while traveling in a different state. Paul and the whole crew worked to follow up consistently and make the process smooth and easy. Great service! Paul and the whole crew worked to follow up consistently and make the process smooth and easy. Great service! More

by Matt Verified Customer Verified Customer

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Very helpful. Quick. Friendly. Worked their magic and got me into a newer and better car than what I had! Thank you guys so much. me into a newer and better car than what I had! Thank you guys so much. More

by Clarascanland Verified Customer Verified Customer

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Exceptional service.The price was fair,they helped me Exceptional service. The price was fair,they helped me get interest rate lower then I was expecting. The car was clean ready for test drive,upon arr Exceptional service. The price was fair,they helped me get interest rate lower then I was expecting. The car was clean ready for test drive,upon arrival.👍 More

by Train guy Verified Customer Verified Customer

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Thank you all for trying to take care of the problem to bad it could not be resolved,my suggestion would be to fix the problem before you try sewing the car thank you bad it could not be resolved,my suggestion would be to fix the problem before you try sewing the car thank you More

by scott Verified Customer Verified Customer

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Went to negotiate a used car and they added $2200+ to the KBB value bc it had low mileage. Seriously?! The KBB values automatically account for and vary by mileage...so clearly this is a shady tactic to just KBB value bc it had low mileage. Seriously?! The KBB values automatically account for and vary by mileage...so clearly this is a shady tactic to just add more money to the overall price using a bogus justification. Typical used car sleazy tactics. Tried calling a Mgr John Yang. No response. The only good thing about this place is they let you test drive alone...so far that reason they get 2 stars instead of 1. But don’t expect fair deals here. They’re gonna gouge you. 11/12 Update: The Sales Mgr Ahmed contacted me. At first I was impressed by this. I was open to discuss the issue with him and I was also sincerely open to the possibility there may have been some misunderstanding. So I reached back out to him via text. However, I said a conversation would be pointless if he can't reproduce the piece of paper Paul showed me. That piece of paper showed 2 things: 1) their KBB value (which didn't even align with the KBB value I got from my official KBB app, but whatever that's not the main point)...and 2) a line item that added $2200 IN ADDITION TO the KBB value they provided. The line item was for low mileage. So to be clear....Paul was telling me that IN ADDITION TO the KBB value, they were adding an EXTRA $2200 because they car had low mileage. Ahmed was unable to reproduce this report for me. Personally this seems highly suspicious. Surely all the sales reps use the same documents for every sale. And also, why didn't Paul simply confirm what I saw? It seems obvious he lied about it to Ahmed....so whereas I wasn't calling anyone a liar in my original review, now I am! It seems clear Paul wouldn't corroborate the quote sheet as I described it. So then Ahmed goes back and forth with me trying to ascertain what "low mileage" line item I was referring to and in the end, he refused to acknowledge my claim that they added $2000+ to the KBB value of the car because of a markup for low mileage. Then at that point, he had the AUDACITY to accuse me of making it up. This is extremely offensive to me. I know what I saw. There was a clear line item adding $2200 to the price of the car (on top of KBB value) for low mileage. I saw with my own tow eyes. I discussed it with Paul at length. It was the core of our negotiating problem. I'm 100% positive what I saw. Then this guy has the nerve to call me a liar? I took precious time out of my day to give this guy an honest chance to explain himself. I listened to him openly and with a clean slate...and in the end he called me a liar. What an enormous waste of my time. Clearly the sales rep covered up the low mileage markup when his boss asked about it...and then clearly Ahmed refused to be accountable for it. Instead he decided to claim I was a liar who randomly decided to attack some small town used car dealership for no apparent reason. What a joke. So after he refused to reproduce the document with the line item I was referring to, and then proceeded to call me a liar...I then told him to eff off, and I blocked his number. Clearly this guy was wasting my time with insults and no accountability...so I ended the conversation. So now my original 2 star review has been downgraded to 1 stars. I'd give it 0 stars if I could. Bottom line, my experience with this dealer tells me they use shady tactics to gouge customers. If they simply told me they were marking up the price (above KBB) based on market demand, or bc WRX's are more expensive in the PNW, or because they have other offers already, or anything else along those lines...then I simply would've accepted a legitimate reason like that. But instead, they claimed the car is worth more than KBB value because it has low mileage. That makes no sense! It's a bogus excuse to markup the price. Then my 2nd problem was getting harassed and called a liar by the sales manager because I wrote an honest review. Ridiculous. P.S. I got a PPI on the WRX and it had major frame damage, major cosmetic issues, and a $1500 timing belt due...and they still asked $2000 above KBB! Enough said. More

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