Paul Wong | Page 12

Too big for your britches. This dealership is an absolutely disorganized disaster. I've bought 2 vehicles there and although their price was good and the salesman was excellen This dealership is an absolutely disorganized disaster. I've bought 2 vehicles there and although their price was good and the salesman was excellent, (Paul Wong), their service department should be avoided like the plague. Recently, the repaired a brand new TLX.... That had been in an accident. My insurance company paid them close to $6k months ago, yet they have refused to refund the $140. That they charged me for estimating the repairs that they PROMISED to refund and in addition, literally held one of my employees hostage by refusing to return the car to because she forgot to bring a credit card with her. What is even worse, is that they took almost 6 weeks to repair the car. (My car sat on there lot for 2 weeks untouched per my insurance company). Finally, they called me to tell me the repairs were complete, but they said that they wouldn't be able to release the car until they received a check from my insurance company. They were given a guarantee of payment and they still wouldn't release the car. When they were finally paid, I went to pick the car up. Guess what?!? When I got in the car, every single idiot/problem indicator light was on! Really?! The car is ready?! In addition, they installed the wrong grill on the car. (For a different Acura model). My experience with this dealer was absolutely disastrous. Was the person who test drove the vehicle blind?!?. So, I had to immediately return the car and they held onto it for another month. When I asked what the delay was in picking up the car (after 2 weeks), they told me that they ordered the wrong parts. (Again?!?!??). Since I've gotten the car back, I've called 5 or 6 times asking for the refund of $140., And they still have not returned the money to me. Avoid this dealer like the plague unless you like, disorganization, the run around and your time wasted. I should have spent a few more bucks and bought the BMW. Guess what? Service on their vehicles is free! (From the dealer that I had visited) DCH is a disaster. You can keep the $140., Expletive, expletive, expletive. It's a sin because there are some nice people that work for that dealership. Thank goodness they have Victor Rodriguez and Willie Soto working for them. They know what they are doing and are professional!!! More

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Fast, friendly, first-rate service. Turned in a leased 2014 RDX and picked up a 2018. A few very productive emails ahead of my visit to agree on terms; total time at dealership was about Turned in a leased 2014 RDX and picked up a 2018. A few very productive emails ahead of my visit to agree on terms; total time at dealership was about an hour, turn-in was easy, new car was ready, and we were on our way. Great terms and great customer service. Totally satisfied with the experience; expect to use them again. More

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"Easy car-leasing" This week I leased my 6th car from DCH Acura. I've always found the service to be excellent and this time was no exception. Paul Wong makes car bu This week I leased my 6th car from DCH Acura. I've always found the service to be excellent and this time was no exception. Paul Wong makes car buying/leasing easy and as long as I'm interested in Acuras he's the person that's going to sell it to me. More

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Great Car Buying Experience Paul Wong was referred to us by a friend who also purchased an Acura RDX. He was quite pleased with Paul's professionalism so when my husband and I d Paul Wong was referred to us by a friend who also purchased an Acura RDX. He was quite pleased with Paul's professionalism so when my husband and I decided to buy a new car, we decided to go to DCH Montclair Acura. It was a pleasure working with Paul as he managed to get us the best price for the vehicle we wanted. Paul was on vacation when we went to pick up our Acura so we were referred to Tony Karatazia. Tony was quite friendly and up to speed on our purchase, which told me that the sales people at DCH Montclair are professional as well as knowledgeable about their products. We would definitely recommend DCH Montclair Acura to anyone looking to purchase a vehicle. More

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Excellent Experience Great experience! Place was very clean and the staff were very processional. Each employee dedicated their time into helping find the best option that Great experience! Place was very clean and the staff were very processional. Each employee dedicated their time into helping find the best option that worked for me. I would definitely recommend DCH Montclair Acura to anyone looking into buying a new car! More

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Great experience getting the car that we wanted Went in expecting the worst but we got the best experience. I went car shopping a few months ago at other dealerships and was greatly disappointed. I Went in expecting the worst but we got the best experience. I went car shopping a few months ago at other dealerships and was greatly disappointed. I didn't like the way the salesmen would pressure me and going shopping this time I was already expecting This. However, Paul Wong was amazing. He went straight do the point and showed us all the different options that we had. He was very accommodating and offered us something to drink. He showed us different options that the dealer did not see. For this reason More

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very smooth experience - hassle free This was my first time leasing and DCH Montclair made it very simple from start to finish. Lora was very helpful and patient in explaining the terms a This was my first time leasing and DCH Montclair made it very simple from start to finish. Lora was very helpful and patient in explaining the terms and features of the car I was interested in. She made sure i got the color i was looking for. Also gave me a good deal on the new MDX that was tailored for my needs. The test drive experience was pleasant as well. all in all great dealership if you want to get a new car with as much less hassle as possible. The dealership experience was one of the greatest i have had in a long time. More

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Enjoyable Car Buying Experience Just leased a 2017 RDX. Paul was very knowledgeable, was able to answer all of my questions, and fully explain the various trim levels and features o Just leased a 2017 RDX. Paul was very knowledgeable, was able to answer all of my questions, and fully explain the various trim levels and features of the car. Paul also spent a significant amount of time with me demonstrating the technology features I wasn't familiar with. Never felt pressured to add options or features I wasn't interested in, and Hamad made the leasing process a breeze. Would definitely recommend DCH Montclair to anyone interested in an Acura. More

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The Best Car Buying Experience Ever! The team at DCH Montclair Acura is simply fantastic across the board! I recently leased a 2017 RDX from them and I was lucky enough to work with Tim J The team at DCH Montclair Acura is simply fantastic across the board! I recently leased a 2017 RDX from them and I was lucky enough to work with Tim Jacoby, Paul Wong & Jaime Borja! All were so professional, so helpful, so insightful and so knowledgeable! After I had obtained quotes from a few other dealers, the guys at DCH presented to me an amazing price right away that was so much more competitive than anyone else! They got for me the exact car I wanted and the whole process was so quick, easy and stress-free. I was able to drop off my old Acura, pick up the new one all the same day and all within an hour! This is my 5th car leasing/buying and by far the best experience I have ever had. No need to shop anywhere else! Come to these guys right away and they will take care of you with white glove service! I love them and will absolutely come back over and over again. More

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the experience was great! Very helpful and met my needs and expectations. Barry was most helpful in showing me the right vehicle and explaining the right options. Would highly Very helpful and met my needs and expectations. Barry was most helpful in showing me the right vehicle and explaining the right options. Would highly recommend Barry to friends and family. More

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