Paula Ortiz

I took my RAV4 in for routine maintenance, tire rotation, State Vehicle Inspection and new brake pads. Everything thing was done in a timely fashion (I waited in seating area). The price was lower than anti State Vehicle Inspection and new brake pads. Everything thing was done in a timely fashion (I waited in seating area). The price was lower than anticipated. I was completely satisfied. More

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I dealt with helpful and knowledgeable people who made the process easy. Thank you, Justin and others, whose names I do not know! the process easy. Thank you, Justin and others, whose names I do not know! More

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I fee the service was accurate and at a reasonable charge. I use this service for all my Toyota’s checkups. charge. I use this service for all my Toyota’s checkups. More

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Paula Ortez was very easy to work with. Even though she appeared to be very busy she always followed up Even though she appeared to be very busy she always followed up More

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Very disorganized took all morning to look at new car. Taking advantage of the current market way overcharged. Then pressed to take it home that day. Then business manager first found a high interest rate Taking advantage of the current market way overcharged. Then pressed to take it home that day. Then business manager first found a high interest rate until I said no then somehow he found a much better one. If I treated customers the way they did they would not come back and I won’t!! More

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As usual, I had exemplary service and communication. Keep up the good work and I least for me change nothing. Keep up the good work and I least for me change nothing. More

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Always efficient and job completed on time. Great coordination and communication. Always use Machens because they keep track of regular maintenance. Cody and Paula are the BEST! coordination and communication. Always use Machens because they keep track of regular maintenance. Cody and Paula are the BEST! More

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Would have gotten a higher rating if they would have washed my car. I also thought it was strange that there wasn’t a Camry on the lot washed my car. I also thought it was strange that there wasn’t a Camry on the lot More

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paula did a great job ihad problems trying to find out what was wrong with my car.paula went out of her way to get me on the road. one of the problems had parts on back order she spent extra time look what was wrong with my car.paula went out of her way to get me on the road. one of the problems had parts on back order she spent extra time looking for the part so i could get back on the road and the mechantic over . great great service More

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Joe Machens Toyota has never disappointed my family in the service department! The regular maintenance checks are reassuring + good people & amenities; good location; helpful ; GREAT! the service department! The regular maintenance checks are reassuring + good people & amenities; good location; helpful ; GREAT! More

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