Shawn stepped in while Greg was busy and allowed me to test drive the vehicle. He was great and not pushy at all. Greg seemed rushed throughout the deal but ultimately gave me what I wanted on the trade in. I came in with the expectation of having a car payment around $300/month and left with a car payment of $394. This is over my budget but the peace of mind that I have knowing that I have a dependable, collision free vehicle is worth it. Ryan in finance was also pleasant to work with and did well with explaining the extended warranty and gap insurance. If I were to buy a car again, I would go back to Shawn as I felt like he was better understanding of my goals.
Thank you so much for the positive feedback! We are very happy to know you had a great car-buying experience with Shawn and Greg! We hope you enjoy your new Highlander! Thanks again for your business, we appreciate you!
Joe Machens is a great dealership which contains a large and vast number of vehicles on all of their lots to choose from. They are easy to work with and willing to spend time help you find exactly what you want in a vehicle!
Extremely quick responding to my inquiries. Very eager to help and fair with no pressure. This was a great experience. I highly recommend Joe Machens Toyota especially Greg Botham and Joe Haner. I will defiant return for service and for my next vehicle purchase.
Worst service I’ve ever had at a dealership. Bought and traded a vehicle on July 7, my trade wasn’t paid off, my loan documents weren’t finalized, they lost my title, dropped my credit score, and after visiting there 4 times to straighten things out it ultimately took them until September 29 to pay off the trade and get me everything I needed to actually own the car. Terrible terrible service!!