Paula Ortiz | Page 3

Everything went smoothly my car was washed would have liked for it to have been dried as well covered it dried water spots dark color car looked bad. Also not sure how long my my car was washed would have liked for it to have been dried as well covered it dried water spots dark color car looked bad. Also not sure how long my car was done had I not gone to ask 30 minutes after I saw it was parked outside the bay I'm not sure how much longer I would have waited. More

by FLNFRGYRT Verified Customer Verified Customer

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Great A great experience friendly staff and willingness to mantinance my car! Thank you taking the time to work with me. Again thank you very much! A great experience friendly staff and willingness to mantinance my car! Thank you taking the time to work with me. Again thank you very much! More

by laith.ismael Verified Customer Verified Customer

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Too long It took long to get an oil change!! Bad experience!!!! I was just waiting and no consideration give to me by the staff explaining the situation!! It took long to get an oil change!! Bad experience!!!! I was just waiting and no consideration give to me by the staff explaining the situation!! More

by j_binuya Verified Customer Verified Customer

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Terrible customer service AGAIN! When going in for my schedule maintenance I Was told by Paula that she was helping a customer and after that she was going to lunch and that I needed When going in for my schedule maintenance I Was told by Paula that she was helping a customer and after that she was going to lunch and that I needed to just go stand by my car and somebody would eventually help me. I was like okay not sure who she was helping as nobody was with her but my issue was the comment after about going to lunch. Then when I came back to pick up my vehicle the guy who is in the same room as Paula wouldn’t even acknowledge my presence so after a few minutes I went out and asked if someone could help me get my keys so I could leave. They guy who helped me was very friendly. I then notified that my license plate was bent along with the holder. Went back in and was told u prob just need to bend it back as it prob happened when they washed your car. The man came out and helped bend it back but it isn’t perfect. I was told that I could get it fixed next time I brought my vehicle back in. I thanked him and left. I was so mad a the again terrible customer service that I received I couldn’t even address it at the time because i didn’t want to make a seen. I swear I will never purchase a vehicle from you or new tires and I will strongly discourage anyone I know from buying from you. This is the second bad review I have given with no response. I gave you another chance just in case it was an isolated event but clearly it is not. I guess Machens doesn’t care about customer service. More

by cec Verified Customer Verified Customer

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You have a top-rate service person in Paula Ortiz I have good service Weather Service department or salesperson Danny gingerich who has sold me many many cars nothing bad to say about Machens Toyota I have good service Weather Service department or salesperson Danny gingerich who has sold me many many cars nothing bad to say about Machens Toyota More

by pamsocha Verified Customer Verified Customer

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TOYOTA Care: Columbia 1st six month visit, Saturday morning care in Columbia worth doing after a busy week. Treated well and great care guaranteed. Customer Service Tech to 1st six month visit, Saturday morning care in Columbia worth doing after a busy week. Treated well and great care guaranteed. Customer Service Tech took good care of my care needs and questions as if he was anticipating my arrival and was ready to meet my expectations. More

by Ms King Verified Customer Verified Customer

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Great customer service My car service was basic. Everyone I met was helpful and courteous. An all round pleasant experience. Definitely come back for all our RAV4 servicing My car service was basic. Everyone I met was helpful and courteous. An all round pleasant experience. Definitely come back for all our RAV4 servicing More

by Jkazee Verified Customer Verified Customer

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I t is always easy to get information and helpful advice I had to take car for 25,000 miles sevice and Paula Ortiz is always helpful and willing to accommodate my needs no matter how busy she happens to be. I had to take car for 25,000 miles sevice and Paula Ortiz is always helpful and willing to accommodate my needs no matter how busy she happens to be. She is a great working with the public! I also enjoy my rides in the Courtesy Van and enjoy my conversations with Dave! Machens Toyota has a great team delivering outstanding service! More

by Delporto Verified Customer Verified Customer

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Experience was great I have found this to be a very good dealership to work with. The associates have been professional and very informative. I enjoy working with them. I have found this to be a very good dealership to work with. The associates have been professional and very informative. I enjoy working with them. More

by BMEL123 Verified Customer Verified Customer

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Good. Staff is always friendly. The staff are very nice and will let you know if any problems with the car. I use the shuttle service so I can leave my car at the dealership while I The staff are very nice and will let you know if any problems with the car. I use the shuttle service so I can leave my car at the dealership while I am at work. Dave-The driver, is very nice and I enjoy talking with him. Paula is professional and nice also. More

by ROBINBRANDON19 Verified Customer Verified Customer

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