Pedro Espada | Page 2

I recently ordered an F350 from Hoffman Ford. Nichole helped me through the ordering process for my truck. She was very knowledgeable about the truck and made the process easy for me. Moreover, s Nichole helped me through the ordering process for my truck. She was very knowledgeable about the truck and made the process easy for me. Moreover, she thoroughly research the few questions I had that she didn’t know and helped me make appropriate decisions about those options. However, I am less pleased about Hoffman Ford’s service response to the dealer installed options I ordered. I have had my truck for nearly 2 weeks and they haven’t even called me to schedule installation of my window vents. It’s a shame that the service department doesn’t have the same customer focus as Nichole and the sales team. Overall, I am exceptionally pleased with Nichole, Kyle and Pedro. I am a repeat customer and will go back to them again for my next vehicle purchase. More

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Dan always take very good care of me when I need service at the dealership at the dealership More

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Extremely poor customer service. No one answers phone. No one returns calls. Managed to reach someone once, who scheduled a service appt 2 weeks later, but when we arrived today, the No one answers phone. No one returns calls. Managed to reach someone once, who scheduled a service appt 2 weeks later, but when we arrived today, they stated all appointments were cancelled. They didn’t call or email. Can only conclude they don’t stand by the cars they sell. More

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They are very caring. and helpful think about your feeling. They try make sure the accommodate you. and helpful think about your feeling. They try make sure the accommodate you. More

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Excellent customer service Very professional and friendly Made process of buying new vehicle extremely easy friendly Made process of buying new vehicle extremely easy More

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I went to almost all the Ford dealers in my area and chose Hoffman as they were most fair and the easiest dealer to work. Unfortunately they got caught in the middle between the me and Ford. In 2018 chose Hoffman as they were most fair and the easiest dealer to work. Unfortunately they got caught in the middle between the me and Ford. In 2018 I bought a new F-150 Raptor from Hoffman which developed many problems and was deemed a Lemon. Ford was very good to take it back on January 2020 . The take back deal was they would allowed my original 2018 MSRP toward any new MSRP Ford produce except an other Raptor or any of their other limited production vehicles. To play their game, I ordered and 2021 F-150 Platinum and eight months later the truck came in the end of August 2021. Four weeks later the 2022 order banks opened up and I gave Hoffman $1000 to ordered a 2022 Raptor with Ford's price protection guarantee. Ford accepted my order. After waiting one year Ford canceled my order and told me to reorder it as 2023 . I did in September of 2022 and Hoffman assured me it was still price protected backed to my original 2021 order date. March of 2023, after 1 1/2 years wait, My Raptor came in but Ford would not honer their original MSRP of 2021 order date as Hoffman gauarnteed they would . I call Ford customer service and they said "You can't expect price protection back to last years model". They said I would have to pay the Sept 2022 order quote. Now here is where Ford really got stubborn. I had made changes after my Sept 2022 reorder was placed plus Ford deleted some items do to chip shortages which overall should have reduced that reorder quote . Ford didn't care and says I have to pay the actual Sept 2022 reorder price even though it varies in six options from the truck I actually got. I am a life long Ford supporter and love the product but how are Ford customers suppose to play the car buying game if Ford keeps moving the goal posts? Jim Farley Has his work cut out for him. More

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Jason and Kyle were superb. ..highly recommend them...felt like they were working with me not against me ..highly recommend them...felt like they were working with me not against me More

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Chris was good he did listen and worked with me to get a deal done deal done More

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Tremendously fantastic and simple buying experience. Worked with the Sales team via email to start with and got all the prep work done. When I arrived for the vehicle purchase, I was met by the Brand S Worked with the Sales team via email to start with and got all the prep work done. When I arrived for the vehicle purchase, I was met by the Brand Specialist (James Chaney) who took care of everything in less than an hour, now that's the fastest purchase I've ever made. James knew the vehicle inside and out and even hooked me up with the Ford Pass application. Great job by everyone! More

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What a great experience buying with Hoffman! They kept a constant open line of communication from the day my car was ordered to the day it arrived. A+++ constant open line of communication from the day my car was ordered to the day it arrived. A+++ More

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