Pedro Lopez

Great dealership! They made the car buying experience enjoyable. Very affordable pricing and they have knowledgable salesmen. They made the car buying experience enjoyable. Very affordable pricing and they have knowledgable salesmen. More

by dparadise1 Verified Customer Verified Customer

Report | Print

This entire experience was unsatisfactory and if it hadn’t been for Pedro the finance guy, we would have walked out and not bought the car. Our salesman was inexperienced. The sales manager LIED to hadn’t been for Pedro the finance guy, we would have walked out and not bought the car. Our salesman was inexperienced. The sales manager LIED to me multiple times and I have some of these lies in writing. And he never once introduced himself to me in person. Never met anyone in service even though I was instructed to say in this survey that I was walked into the service department and introduced to a representative. More

by m14bird Verified Customer Verified Customer

Report | Print

Great experience and quick. Rafael helped me and I was very pleased with my time there. Rafael helped me and I was very pleased with my time there. More

Report | Print

Staff was professional, patient, and cheerful. Overall, it was a great experience. It was well worth the three hour drive in. Highly recommend. Overall, it was a great experience. It was well worth the three hour drive in. Highly recommend. More

Report | Print

I worked with Rafael and he was awesome! Since then, he has been super responses with any questions or concerns I had. He has been great to work with! Since then, he has been super responses with any questions or concerns I had. He has been great to work with! More

by nathanshea004 Verified Customer Verified Customer

Report | Print

I thank you for help ma get a car . I give you you guys for helping me I give you you guys for helping me More

by mariagonzalezmg4392 Verified Customer Verified Customer

Report | Print

Great service, showed up right at closing time and they still helped up purchase a new car. Not one complaint still helped up purchase a new car. Not one complaint More

by jtpausewang Verified Customer Verified Customer

Report | Print

Absolute nightmare from start to finish. This dealership is broken at every level. This was, without question, the worst car-buying experience I have ever had, and that is saying a lot. This dealership is broken at every level. This was, without question, the worst car-buying experience I have ever had, and that is saying a lot. From the beginning, communication was a disaster. I worked with Mike Dunn, who openly told me that the technician who inspected the vehicle had been fired, the inspection documents were lost, and that the dealership was experiencing high turnover — something he attributed to the fact that he himself had only been there three weeks. That should have been my first warning. Despite that, I continued in good faith. That was a mistake. Calls and emails went unanswered repeatedly. I was told — over and over — that someone would “call me back.” They didn’t. This happened again yesterday and again today. Because nothing was getting done, I escalated to Mike’s supervisor. Shockingly, the same behavior continued: no follow-up, no ownership, no communication. At that point, the General Manager had to step in. Even then, nothing improved. The General Manager also failed to call me back — twice. At that moment it became crystal clear: this isn’t a single bad employee. This is how the dealership is run, and it is clearly tolerated at the top. The most egregious part of this ordeal: The dealership released the vehicle to a carrier and shipped it out of state without collecting my down payment and without issuing a temporary tag. I was not contacted to finalize this until after the vehicle was already leaving. The dealership later claimed emails and calls were made — they were not. When I followed up (calmly and reasonably) requesting the temporary tag be emailed to me so I could ensure everything was legal and documented, I was told by a staff member that I “needed to calm down.” That response is unbelievable, insulting, and perfectly summarizes the culture at this dealership. Sales, finance, and administration do not communicate. No one owns the deal. No one follows through. Customers are left chasing basic paperwork and answers while being gaslit about missed communication. This place is not “busy.” It is dysfunctional. If you value professionalism, accountability, or even basic respect for your time, do not buy a vehicle from Classic Elite Buick GMC. The way this dealership operates is a reflection of leadership — and leadership here has clearly failed. More

Report | Print

I had an excellent experience from start to finish. Their customer. Service is phenomenal from start to finish & 100% customer satisfaction. Their customer. Service is phenomenal from start to finish & 100% customer satisfaction. More

Report | Print

Professional, knowledgeable, courteous, don’t waist time, and present at all times during the sale. and present at all times during the sale. More

by brianstuckey25 Verified Customer Verified Customer

Report | Print