Peppi Bonocore | Page 12

Highly Professional Team From the first moments in the door, our experience with Audi Charlotte was spot on. We were fortunate to get with Richard Gouhin, who guided us to the From the first moments in the door, our experience with Audi Charlotte was spot on. We were fortunate to get with Richard Gouhin, who guided us to the vehicles that fit the outlines of our needs. From there it was test drives - not rushed, very informative - until we winnowed it down to the one that worked best. The negotiations were smooth & stress free. Richard is a xxxxxxpro. He knows his cars but never presses the issue. We got the car that suited us - a gorgeous SQ5 - at a price that made sense. Peppi the Finance Manager took us through the approvals & warranty options efficiently. Couldn’t be happier. More

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Smooth experience! I have been an Audi owner for over 20 years and have purchased all of my Audi's at this same dealership. I feel that I have always been treated fairl I have been an Audi owner for over 20 years and have purchased all of my Audi's at this same dealership. I feel that I have always been treated fairly and purchasing my cars here has been a real pleasure. This business is a well oiled machine and everyone works well together as one cohesive team. More

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Best car and service experience ever! This was my first Audi experience and Max, Jeremy and Peppi made it fantastic in every way! The customer service is impeccable and the car sold itself This was my first Audi experience and Max, Jeremy and Peppi made it fantastic in every way! The customer service is impeccable and the car sold itself! I will be back for sure. More

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Audi of Charlotte is top notch. All I encountered were professional and polite. I was never pressured by anyone on any occasion. Refreshing. I had been looking for the right car All I encountered were professional and polite. I was never pressured by anyone on any occasion. Refreshing. I had been looking for the right car for some time, and was at the end of a long day. Audi of Charlotte stop. was my last stop. That's when I met Rich Gouhin. Rich told me more about the car than any other salesperson I had encountered. He did so with a sense of humor, which was refreshing at the end of a long day. I bought that car. I thought it was so cool that he loaded my stereo with some music while I was in with finance. What a nice touch. Marcus Robbins was efficient, personable and professional. I highly recommend the dealership because my experience was so positive. By the way, I love the car! More

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New Purchase I purchased a 2018 Audi Q5. All of the employees were professional and warm. They made my car buying experience awesome. My family were treated well I purchased a 2018 Audi Q5. All of the employees were professional and warm. They made my car buying experience awesome. My family were treated well and were out of there in 2 hours. More

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Great Experience with Audi of CHarlotte I was very pleased with the service I received from Audi of Charlotte. They made the process quick and easy. They explained everything well and addres I was very pleased with the service I received from Audi of Charlotte. They made the process quick and easy. They explained everything well and addressed all of my needs. More

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Overall Great Experience Turned in my 2016 A4 lease and left with a new 2018 A4. Max was very easy going from the time we started the test drive through the time the new keys Turned in my 2016 A4 lease and left with a new 2018 A4. Max was very easy going from the time we started the test drive through the time the new keys were handed over. He provided a much different sales experience than I was used to. A 'no pressure' sales approach and the effort to put me in a car I really loved went a long way in making this sale happen! I'd recommend Max to anyone considering an Audi or any other luxury brand. In addition to the sales experience, Audi allotted some time with their Technologist to familiarize me with my new purchase. Kyle was extremely helpful in providing an overview of the new technology the car had to offer, which will make the first few weeks of settling in much easier. More

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Just went to peruse; walked out a very happy owner of a Q5! I’ve been driving BMWs since 1999. During most of these years I drove an X5 and loved it. A few years ago I thought I’d go back to a sedan and got an I’ve been driving BMWs since 1999. During most of these years I drove an X5 and loved it. A few years ago I thought I’d go back to a sedan and got an amazing BMW 535i. As amazing as it was, I quickly realized I missed my SUV very much. I drove the 535 for about 5 years, but every time a new issue of Consumer Reports came out, I’d scan through it to find auto reviews. Audi consistently ranked among the highest quality brands and Audi drivers ALWAYS loved their cars. I’m not sure any auto brand has a higher overall Customer Satisfaction rating as Audi. I’d had an Audi in college (more years ago than I’d care to admit!), and will say I don’t think I have ever loved a car more. I’d been ogling the Audi Q5 and Q7 on the highways and parking lots for at least a couple years now, so as I was getting a bit more serious, I decided to drop by Audi of Charlotte so I could actually look at one for real. I was not disappointed in the least! I met “Max” Montoya as my husband and I walked into the showroom after a quick glance around the lot. My experience with Max was very different from nearly all previous experiences with car salesmen and women. It was such a positive experience, that I don’t understand why so many in car sales have to be pushy, overly aggressive, etc. it’s a HUGE turnoff, and I’ve left several dealerships over the years for that very reason. Max listened carefully and closely to what I was interested in, scanned through their inventory with an iPad so he could find the closest match without us having to wander through the large lot trying to find something. He excused himself for a brief moment, and then pulled up beside the showroom with a Q5 for me to look at, and if I wanted, it was setup already for me to test drive. Which I did! It met or exceeded my expectations. I asked about a different exterior color (blues) and he pointed out 2 different blues. One was a “Moonlight Blue” which was a very dark metallic, and another whose name I can’t recall which was a bit more bright. I walked over to the Moonlight Blue and saw the color was perfect for me, and the interior was beautiful! I hadn’t been as clear on interior colors, just that I’d rather not have a real black or a white/off white. This Q5 had mostly a light charcoal gray interior but the leather seats were a light shade of gray. I loved the combination! This was my 1st choice for sure. My only hesitation was that they had a nearly identical model with all dark gray interior that had been marked down by $6000 because they’d had it on the lot for 150 days. I told Max I was conflicted bc the $6000 reduction was really hard to pass up, but I truly loved the other one the best. Before I could even address costs, or deals, Max got an OK from his manager to give me the same $6000 discount! It was wonderful not playing the “new car purchase” game where the salesperson already knows what they can or can’t do for you, but allegedly goes to the manager to beg on your behalf, but they actually talk crap, either about the customer or some other inane topic, all the while they’re making you wait. Between the discount (that I hadn’t even asked for yet, and my trade in, it put the Q5 (that was loaded!), below what Wesley and I had agreed was our available budget! Even though I was only intending to look at them at this point, it turned out to be a deal I couldn’t pass up. The dealership was immaculate, every person I met was totally professional and not anything like the stereotypical car salespeople I normally expect, and I was treated like a real, intelligent individual, not like a dupe who was being taken advantage of by the dealership. It was such a refreshing and positive experience! Max, as my salesman, was the center of all the activity, from start to finish. And he was beyond excellent! I can’t imagine working with anyone else T Audi of Charlotte! In addition, they have a full-time “Technologist”, Kyle Andes, who sat in the car with me for at least 30-40 minutes going over, reviewing, and instructing me on how to use all the technology features. It ranged from basics like cruis control, windshield wipers, to all the ins and outs of the “infotainment” system. It was a very thorough review, and if I have any questions later, I have his cell phone number or can schedule time with him for additional information and assistance. I’ve never had anyone take more than a few minutes to review this kind of technology usage before. It’s no wonder Audi of Charlotte was the only Audi dealership in the US to be named as one of the top dealerships in the country by JD Powers for 2018. Bottom line: The Audi’s themselves do all the selling and Max perfectly facilitated the transaction, and treated me with all the dignity and respect I wish other dealers would. Check out Consumer Reports automobile ratings, or other car rating services, and you’ll see why Audi is the way to go! My previous 4 vehicles have been BMWs, and I never really thought I’d drive anything else, but the ratings, the Audi of Charlotte dealership, and especially my experience with Max brought me back into the Audi fold. I sincerely doubt I could have had a better experience anywhere else. Go to Audi and ask for Max! More

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Fantastic Experience! From the moment we met Walter walking into the showroom, until the minute we drove off the lot with our new vehicle, our experience was an absolute jo From the moment we met Walter walking into the showroom, until the minute we drove off the lot with our new vehicle, our experience was an absolute joy! Walter was personable, fun, applied no pressure to make the decision before we were ready, and helped us navigate the buying process from start to finish. Peppi's assistance in financing our purchase was spot-on as well. Will buy from Audi of Charlotte and Walter again! More

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Awesome Dealership! Loved Walter enthusiasm! He loaded a song playlist of his on the car which made my test drive memorable and I couldn't leave without it! Loved Walter enthusiasm! He loaded a song playlist of his on the car which made my test drive memorable and I couldn't leave without it! More

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