I purchased my 2015 Dodge grand caravan from this location in 2015. I take my Dodge caravan to this location in for it normal maintenance. Om my last visit to this location and was told my 2015 needed a new transmission when it wasn't mentioned to me at my last servicing 4 months prior. I asked the service rep to explain whats going on with my van and he says " Do you know anything about cars" I was advised to pay the 6700$ or take my car elsewhere. I have never recieved such horrible customer service in my life. I will not recommend this location to anyone!
We're incredibly sorry that your loyal business wasn't handled as competently as it could have been. We catch a bad rep sometimes for being TOO thorough in recommending service early for the sake of the big picture, as some believe it means we seek the higher payoff, but we genuinely try to do what is best for you and your vehicle. If we dropped the ball, we would love the opportunity to prove our motives are true. Regardless, we greatly appreciate the business you have brought to us, and wish you well! Best, Emily Lasher Van Orden email@example.com
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