Peter Lee | Page 5

Location is an important part of where we buy a car. With that said, this dealership also provides the knowledge and personalized care to make it a great buying experience. With that said, this dealership also provides the knowledge and personalized care to make it a great buying experience. More

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This is the second lease I have done at Jim Coleman. My first lease was with Peter when he first came to the dealership, and I was going to use him again for the second lease. One day I was having my othe first lease was with Peter when he first came to the dealership, and I was going to use him again for the second lease. One day I was having my other car serviced so my daughter and I were just wondering around the dealership getting ideas for what my new car would be, and not only did we bump in to Peter, but her remembered me from 3 years earlier and was even friendlier then I remembered, and extremely helpful. Yes, we used him again, and I will in the future. More

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Sales staff was extremely helpful. They worked with my requirements and offered recommendations to work within my means and to meet my needs in terms of car, price, warranty and financing. requirements and offered recommendations to work within my means and to meet my needs in terms of car, price, warranty and financing. More

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I leased a 2012 Camry XLE. My experience with Mr. Lee has been exceptionally satisfactory. I began discussing the leasing vs purchasing issues with him in March. Between then and 22 June when I leased has been exceptionally satisfactory. I began discussing the leasing vs purchasing issues with him in March. Between then and 22 June when I leased the car I had numerous conversations with him, both personally and by email. Mr Lee was always available to answer my questions. I never felt pressure to acquire a car before I made a decision to do it. I would recommend him to anyone thinking of acquiring a car from Coleman Toyota. More

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Peter Lee is not the typical sales guy. He makes the negotiation part of buying a car easy, buy showing the competitive quotes or advertisements you may take with you to his bosses and comes back with a negotiation part of buying a car easy, buy showing the competitive quotes or advertisements you may take with you to his bosses and comes back with a Yes answer in a few minutes. Jim Coleman usually has one of the best deals in town and their president's club is a great value for service points which can be redeemed for discounts on future purchases. Their weekend working hours are very convenient and the staff is always eager to make the customer happy. Even the shuttle to the Grosvernor station or nearby runs very smoothly. If you are buying a new or used car be sure to look up Peter Lee. You will be impressed. More

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I am in the Navy and have moved to 10 different duty stations in the last 18 years. During that time, I have purchased and sold 8 different vehicles - mostly Hondas, but more on that later. Jim Colema stations in the last 18 years. During that time, I have purchased and sold 8 different vehicles - mostly Hondas, but more on that later. Jim Coleman Toyota made my 2012 Tacoma purchase the best new vehicle purchase I have made to date. From initial contact (car buying service through my bank - after I sent the inquiry, I received a phone call within 15 minutes and the same representative - Peter Lee - worked with me the entire process) through to driving the vehicle (which they had to obtain from another dealership 200 miles away) home, they worked to ensure my family and I were completely satisfied with the selection and purchase. During final price negotiation and working up the financial papers, there was a misunderstanding on the price of one of the dealer installed options I requested (the price I received over the phone was different than what was presented at the meeting by a not insignificant margin) - but we were able to come to a quick agreement and moved forward - this would not have been a deal breaker, but I am bringing this up to show the focus on customer service. Additionally, the finance department took the time to give me the best possible financing deal (I came in with financing from my bank, and they showed me that I could save a few thousand through the additional rebates and lower interest rate, all while getting the extended warranty - and no pressure during the entire process. I have been so impressed by the level of customer focus and the lack of any sales/financing pressure that our next vehicle will most likely be a Toyota despite our long history with Honda. Thank you for making this a wonderful experience that we will bring with us every time we drive the truck! More

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Emailed this dealership today regarding a used Camry, requesting their "best" out the door price.. I like to gauge how willing a dealership will be towards a deal if I do not need a test drive or convinc requesting their "best" out the door price.. I like to gauge how willing a dealership will be towards a deal if I do not need a test drive or convincing to purchase the vehicle.. cut the games and let me know what deal we can agree to already! However - the "internet sales rep - Peter Lee" gave me the usual asking price + all the fluffy taxes and fees.. which I am used to dealing with when it comes to emailing dealerships. So, I usually recon one more time to see if they would be serious and actually work with me over email since the dealership is located in MD and I am in NoVA, and as well all know commuting can be painful to just waste time sitting inside a dealership and playing the back and forth game for who knows how long. So, Peter Lee the sales rep decides to chime back stating that I have emailed in the past and nothing ever came of it, in essence coming across like I was wasting his time due to the fact I like to ask questions and get somewhere before physically showing up to a dealership nearly 40 miles away... He told me I would have to come in and take a look at the car I had a couple questions on... He does not get the business and need to stop communicating with potential internet customers! About 2 years ago I was dealing with a Jim Colman rep about a recently traded in car with no online pictures as the time that eventually after some pictures were sent was lowered, which of course made me uncomfortable (Corvettes are already low!), and decided to not pursue any further.. thus my email address was record in their database and I'm sure notes were placed in that I bailed on the actual helpful salesmen trying to sell me a car.. but in the end I wasn't wanting a modified height car... THIS ACTUALLY SAVED ME TIME FROM WASTING AWAY AT THE DEALERSHIP!!! GO figure! Jim Coleman Toyota - you once again disappoint me and will not earn my business yet again. I was ready buy... and still am.. but not at your crooked dealership! Thanks for nothing! Joe More

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This was the first dealership we started at when buying our 4Runner. The salesman was extremely helpful and not pushy at all. Immediately he gave us a competitive price and options. We were given a model t our 4Runner. The salesman was extremely helpful and not pushy at all. Immediately he gave us a competitive price and options. We were given a model to take home overnight and drive around to see how it "fits". Even after this we found a better price at another dealership. The guys at Jim Coleman were able to match it and get us in the exact color and specs we wanted. They had to bring it in from another state and it only took a couple of hours to get it ready for us. They were efficient, kind and a true pleasure to deal with. Will definitely recommend them to anyone we know looking for a Toyota or Scion. More

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After needing to quickly buy a car and searching for a pre-owned Toyota Highlander at no less than 8 Auto Trader listed dealerships in a week, we ventured an hour from home to Jim Coleman Toyota in Bethes pre-owned Toyota Highlander at no less than 8 Auto Trader listed dealerships in a week, we ventured an hour from home to Jim Coleman Toyota in Bethesda, MD. My husband arrived first and called me excitedly saying he'd found his car and "loved" it. He said the salesman, Peter Lee, was extremely accommodating, professional and respectful. When I arrived, Peter greeted us and I immediately felt comfortable. Then, my husband took me for a ride in the bright white '04 Highlander. What I first noticed was how clean it looked and how smooth it rode, especially since we'd had so many with which to compare! Peter did everything to make the transaction as quick and smooth as possible and even suggested we visit the Owners' Information Session taking place in the Service Office right then- at 8:00 p.m. I was impressed by the dedication of the service staff as well and even had one of the sales staff tell us the Service Dept. Mgr., a short no-nonsense woman who took her job very seriously, was rated as one of the best service departments in the country. So, overall, the whole experience was of the highest quality and resulted in my husband getting a great car, all thanks to Jim Coleman in Bethesda, MD. More

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Everyone at the dealership was very friendly and very attentive as soon as we walked in. The overall experience was great and I was very happy with the customer service. Peter Lee was extremely helpful a attentive as soon as we walked in. The overall experience was great and I was very happy with the customer service. Peter Lee was extremely helpful and attentive to our concerns. Most car salesmen tend to be pushy and Peter was just the opposite. He was easy to talk to and a great listener. He made sure I was happy with the car and the services they were offering. I felt comfortable and the process was efficient and not rushed. More

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