If there is a 4.5 rating that's what I'd honestly rate Jim Coleman but since there isn't one 5 is what is fair.
I purchased a off brand pre-owned vehicle long distance from Jim Coleman. From making an offer to the car to driving off the lot everything is what I expect from a A+ rated dealer.
I never purchased a car out of state, so to be honest, I was a bit nervous since if I encountered any issues pre or after sale, I'd have to rely on email, telephone or drive 4.5 hrs to resolve them. Thankfully, almost(see below) everything went smoothly and better than I expected.
I'd give my sales Vince and Nelson top marks, and here is my nitpicking: they still haven't gotten back to me on a small tow eye cap and tow hook I asked that suppose to came with the car. Trivial things I know, and I should've check those things out before driving off, but still, I think I deserve an email saying "sorry, we don't have them."
Anyhow, overall experience is still highly satisfying. If I want a Toyota in the future, Jim Coleman is on my short list even if it means driving 4+ hrs.