Check out Philip Jansen's reviews on DealerRater

July 03, 2024

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Philip is a real pleasure to work with. He took the time to show us all of the features on the vehicle we were buying. He brought us bottled water and soft drinks while we waited. He really He took the time to show us all of the features on the vehicle we were buying. He brought us bottled water and soft drinks while we waited. He really made us feel at home. More

by larrydavis289

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Yes

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Jul 07, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

June 30, 2024

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Philip has sold us many vehicles and always does a great job! He’s knowledgeable and makes buying hassle free. job! He’s knowledgeable and makes buying hassle free. More

by krogers373

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Yes

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Jul 07, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

June 28, 2024

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This is our 4th vehicle to buy through Frank Brown. They have always done great job in helping us! They have always done great job in helping us! More

by jeff@exitlubbock.com

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Yes

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Jul 07, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 21, 2024

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Friendly prompt and worked well communicating with my husband who is hearing impaired. Great Job! husband who is hearing impaired. Great Job! More

by Buchanan2

Verified Customer

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Yes

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Jun 24, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

June 17, 2024

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The buying experience was painless and quick. The facilities were spotless and Phillip was knowledgeable and easy to work with. The facilities were spotless and Phillip was knowledgeable and easy to work with. More

by larry

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Yes

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Jun 17, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

June 03, 2024

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Philip made the whole process easy and effortless. He was very knowledgeable about the car, helped me get everything set up, and went above and beyond to make sure we were happy! He was very knowledgeable about the car, helped me get everything set up, and went above and beyond to make sure we were happy! More

by ahatton1

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Recommend Dealer

Yes

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Jun 04, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

May 20, 2024

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Frank Brown was great. They were very helpful. Philip was great to walk us through the electronic system. I would recommend anyone to go there & buy a car or truck. I know They were very helpful. Philip was great to walk us through the electronic system. I would recommend anyone to go there & buy a car or truck. I know if I have questions I can call or go by & get them answered. More

by marilyn.baker

Verified Customer

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Yes

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May 21, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

May 17, 2024

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Phillip was great. No pressure. Deal went very fast and minimum time signing paperwork I am a repeat custard will be back No pressure. Deal went very fast and minimum time signing paperwork I am a repeat custard will be back More

by Jim_richardsonjdr

Verified Customer

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Yes

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May 17, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

May 17, 2024

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Frank Brown Honda is satisfactory as Lubbock’s only Honda dealer. While they do good work, they tend to be expensive and push extra services. They could benefit from aggressive discounts and deals like oth dealer. While they do good work, they tend to be expensive and push extra services. They could benefit from aggressive discounts and deals like other dealerships and brands found in West Texas. More

by Lubbock Living

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Ricardo Alegria

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May 19, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. . Cordially, Rick Swindell IT Director Frank Brown Honda

May 05, 2024

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Phillip did ok , however Ethan McZenzie who was not our direct sales person went above and beyond. Phillip seemed only minimally interested in the sale or communication while waiting on the arrival of our direct sales person went above and beyond. Phillip seemed only minimally interested in the sale or communication while waiting on the arrival of our vehicles. I can’t say enough positive about Ethan and he continues to be available to help, always polite and professional. More

by hickson.marilyn

Verified Customer

Trade-in Experience

Recommend Dealer

Yes

Other Employees Tagged: Ethan McZenzie,

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May 08, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC