Philip Lam
Philip Lam at Texan Hyundai

Philip Lam

Internet Director

Texan Hyundai

27309 Southwest Fwy
Rosenberg, TX 77471

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30 Reviews
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30 Reviews

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30 Reviews of Philip Lam

May 28, 2025

Dealership Rating
Employee Rating

Sloppy paperwork, tried to refuse pre-approved coupon, forced me to buy protection package for 4k, kept me at dealership for 5 hours. Rude operator and no manager will give a call back. More

by Sarahjkoop
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
May 29, 2025

Texan Hyundai responded

Sarahjkoop, I'm sorry to hear about your experience with us. We strive for efficiency and respect in all interactions, so it's concerning to learn this wasn't the case during your visit. Please reach out at your convenience; I'd like to help resolve these issues personally. Thank you, Phillip Lam - Internet Director - 832-586-8600

September 12, 2024

Dealership Rating
Employee Rating

Sales take forever to close the deal. We were promised to give a second key for the used vehicle but when requested again it was denied. I have been chasing dealerships to get plates and More

by kinjalshah35
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Sebastian

Sep 13, 2024

Texan Hyundai responded

I'm sorry to hear about your experience. We strive for efficiency and clear communication, so it's disappointing to know we fell short here. Please reach out directly so we can address these issues promptly. Thank you, Phillip Lam - Internet Director - 832-586-8600

Sep 13, 2024

kinjalshah35 responded

Thanks Phillip! I have been trying to reach you for the past few calls and not able to pass calls from the operator. I have been told you are not available.

May 02, 2022

Dealership Rating
Employee Rating

DO NOT PURCHASE a car from Texan Hyundai. This has been the worst experience of my life. My salesman (Jose Suarez) will not return my call. Jose in Service will not return my call. From C More

by lisal
Customer Service
Friendliness
Recommend Dealer
No

Other Employees Tagged: Jose Suarez (Salesperson), Phillip Lam (Internet Director) Carlos (Sales Manager)

May 04, 2022

Texan Hyundai responded

Thank you for reaching out. We appreciate your patience throughout this experience and apologize for any frustration or inconvenience it has caused for you. I will be reaching out to you shortly to discuss the situation in greater detail. Thanks again, Phillip Lam - Internet Director - 832-586-8600

January 15, 2022

Dealership Rating
Employee Rating

To me it the number one dealership in Houston... And ill refer anyone to this dealership More

by Morbond12
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alvaro Ojeda, Frank LUNA, Danny Gonzalez , Charles "The Car Guy "Henderson, johan Cervantes, Mike Cole, Aaron Rincon, Budd Stout, James Teng

Jan 18, 2022

Texan Hyundai responded

Thank you for being a Texan Hyundai customer! We appreciate your recommendation and look forward to seeing you at your next visit!

October 13, 2021

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Employee Rating

I will never go again! So 2 days ago recieved a call that i was pre-approved for a loan to get a 2015 dodge challenger rt, i talked to the guy for about 20 minutes explaining that i have bad credit and i did More

by Reggie.brown96
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Alvaro Ojeda, Frank LUNA, Danny Gonzalez , Charles "The Car Guy "Henderson, johan Cervantes, Mike Cole, Aaron Rincon, Budd Stout, James Teng

Nov 02, 2021

Texan Hyundai responded

Hi Reggie, thank you for taking the time to leave us feedback from your recent visit. We're sorry to hear that there was a miscommunication regarding getting approved, and would like to discuss this further. Please contact me at your earliest convenience. Thanks, Phillip Lam - Internet Director - 832-586-8600

Oct 13, 2021

Reggie.brown96 responded

I will never go again! So 2 days ago recieved a call that i was pre-approved for a loan to get a 2015 dodge challenger rt, i talked to the guy for about 20 minutes explaining that i have bad credit and i didnt think id get approved. HE informed me to fill out an online credit application that i would get approved the next morning i recieved a call from there financal speacialist, that in fact me and my wife was approved to come up there and they would have all of my paperwork ready just gotta sign some paperwork and go in the new vehicle. Then a sales person called shortly and said that his manager has already spoken to the bank and all left to do is come up there verify that i am who i am and go hop in my new car, so me and my wife after work set up babysitting for our 3 kids, and headed up there after 3 hours of sitting and waiting and them telling me and her everything was fine we where going to be getting the car, (chano) the sales rep said sorry you did not get approved but they had another car (10k) less that they called the bank and i was approved for so went on a test drive, and decided ya you know what ill take the car, after over an hour of waiting he said hey i dont want to keep yall up here go ahaid and go home and ill call you at 0930 to come pick up the car since i was approved it ii called him at 1145 this morning and asked for an update he said"im busy been busy all day call you later bye" after talking to management it is currently 1500 and not a single call or anything , i am very disappointed in these people for treating a former Army Vet. And ex firefighter this way.ive laid my life on the line for this country to be treated like absolute garbage

June 23, 2020

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Employee Rating

WARNING: YOU CAN'T BE FORCED INTO PAYING FOR THE "WARRANTY" THEY SELL FOR $2000+ THEY SAY YOU MUST BUY!!! James told me I was getting a warranty that covered the paint, windows, and so on...even More

by RUN-FROM-TEXANHYUNDAI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Frank LUNA , Mike Cole, James Teng

August 28, 2019

Dealership Rating

Big cheaters and deceivers I bought recently a used car from this dealership because of their attractive rates. However, I had bad experience in terms of how the overall my purc More

by Guz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Alvaro Ojeda , AK

June 02, 2018

Dealership Rating
Employee Rating

My Second Experience With Texan Hyundai My experience with this dealership has been very, very wonderful and educational. What these guys did, no one else was able to do and that was to get More

by Nathaniel Caffee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Frank LUNA , Brandon Budet, Mike Cole, Mike Ogaz

March 22, 2018

Dealership Rating
Employee Rating

Great customer service! Car buying the way it should be! Quick and courteous service along with competent, professional salespeople is why Texan Hyundai is where you should g More

by ajthomas003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alvaro Ojeda , Charles "The Car Guy "Henderson, Erdwin Dominguez, Mike Ogaz

March 21, 2018

Dealership Rating

Exciting and quick I would recommend Texan Hyundai to everyone in search of a new car,they were fast,and helpful.First time I enjoyed car buying ever.I will be buying ca More

by Shelia90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Erdwin Dominguez, Mike Ogaz

1

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