Phillip Surles | Page 13

Easy to work with and very smooth on the process. Zero stress or pressure on us during our purchase. Zero stress or pressure on us during our purchase. More

by jdcarson93 Verified Customer Verified Customer

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Phillip delivered exactly like he said he would, no pressure, he was honest and punctual. No smoke and mirrors, no games, no spending hours waiting around- just a fair deal across the board from start pressure, he was honest and punctual. No smoke and mirrors, no games, no spending hours waiting around- just a fair deal across the board from start to finish. It was truly refreshing to leave a dealership not feeling like I made a mistake. Truly appreciate the professionalism and honesty from Phillip. Don Litoff in finance made the signing process go smoothly and quickly. No added unforeseen items added and interest rate did not change from what Phillip had told me. They didn’t add any window tint, wheel locks or pin stripes and didn’t have any mandatory add on extended protection plans like other dealers. No pressure to buy extended warranties or contracts. He simply explained the benefits of each option they had to offer and left it up to me which made the process so much more enjoyable. I will not forget the experience at James Wood and when I buy again it will definitely be an easy choice for me and my family to return to James Wood. More

by Detailingarage Verified Customer Verified Customer

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Professional atmosphere with no "high pressure" sales tactics. Sales person (Phillip Surles) was very helpful. tactics. Sales person (Phillip Surles) was very helpful. More

by wm_retz Verified Customer Verified Customer

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What is usually a struggle when buying a car didn't happen with the salesman, Phillip Surles. He was very pleasant to work with and had patience as I took awhile to make a decision as to which vehicle happen with the salesman, Phillip Surles. He was very pleasant to work with and had patience as I took awhile to make a decision as to which vehicle I wanted. The sales manager and finance individuals were also pleasant to work with. More

by blewis777 Verified Customer Verified Customer

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Phillip Surles was very thorough, knowledgeable, and timely about both the vehicle and the process. timely about both the vehicle and the process. More

by txneffmd Verified Customer Verified Customer

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Buyer beware! I’m from Houston and found a truck I wanted to purchase at JW. I reached out to JW and was told to put a $500 deposit down to hold the truck. I was t I’m from Houston and found a truck I wanted to purchase at JW. I reached out to JW and was told to put a $500 deposit down to hold the truck. I was told that the truck was in excellent condition and I had the salesman send me pics. Going by pics the truck looked good and true to their word. I put the $500 down and after a few days drove the 300 miles up to JW in Denton with a bank draft in hand. Upon my arrival I began inspecting the vehicle and noticed that 3 of the 4 tires were original and 8 years old. 2 tires were almost bald and one was chewed up. I drove the truck and it drove horribly with excessive vibration presumable from needing 4 new tires. I now knew that this truck had not even been inspected by JW and simply listed for sale. The truck had the oil change sticker from the Ford dealership the previous owner took it to, the tires were a disaster, the truck drove horribly, the center console was cracked, and the battery terminals and bracket were corroded and rusted. How can you even sell a vehicle lawfully that is unsafe? Why didn’t JW inspect the vehicle and replace the tires, vibration issues, patch up the cracked center console, remove the rust and corrosion from the battery, make sure it was safe, etc, before selling? I informed the salesman that I was never informed of these issues and would have to spend 1,500 plus for new tires as they were not safe to drive to Houston. I was very disappointed and upset that my salesman failed to tell me about these issues. I told the salesman that the dealership needed to replace all 4 tires so I could get home safely, or take additional money off the price of the truck and I would go straight to Discount Tire myself. The arrogant used car sales manager was very bothered by this and said he’d take off 500.00 but that was it. Like really? What a slap in the face. The managers response was “sorry no one told you about the issues.” I asked the manager if he was really going to lose a sale over his failures, being the bad tires and not telling me of the problems beforehand, and he replied “Yep.” Really?! After leaving JW to come back to Houston, the salesman called and said the manager offered to replace the chewed up tire but that was it. Another slap in the face. Buyer beware! More

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Phillip at James Wood was awesome. I have never gone into a dealership and bought a vehicle that didn't take all day. I was in and out, including a test drive in less than 90 minutes I have never gone into a dealership and bought a vehicle that didn't take all day. I was in and out, including a test drive in less than 90 minutes. If I need to buy another vehicle I am going back. More

by dane22 Verified Customer Verified Customer

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Great service, Phillip took great care of me with the purchase of my new truck. purchase of my new truck. More

by jrtreyes Verified Customer Verified Customer

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They were quick and easy to work with. Philipp made things really easy for Mr. Philipp made things really easy for Mr. More

by kennysamaniego Verified Customer Verified Customer

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Dealership has a good reputation and treated my daughter well. We looked on line and got a response from Phillip. well. We looked on line and got a response from Phillip. More

by debbiehowetx Verified Customer Verified Customer

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