Phoummarack Mcvilay

Mike responded

Mr. John Perez, I was not informed that there would be a 12% shop supply fee prior to services rendered. I read there MIGHT be a fee for supplies but what shop supplies were used when I brought in the Honda OEM parts and supplies to be installed? I did speak with your DRIVE MANAGER and reiterated to him that I was NEVER told that SCHOMP HONDA has a flat 12% shop supply fee. I asked him what shop supplies were used to justify the 12% charge and I was met with silence. I pressed him further and said he said “every dealer does this”- which is a LIE. All in all, this arbitrary “shop fee” is couched as a “supplies fee” which is simply a MONEY GRAB, similar to dealer fees when purchasing a vehicle. You could have done the right thing and removed the shop fee since I provided all of the supplies and parts, but you chose not to, saying “we can’t pick and choose who we charge”- which is simply absurd. Don’t call it a “shop supply fee” then, state what it is really is,a 12% tax to get service at your dealership. I can’t imagine anyone who is informed choosing to get service or purchase a vehicle from ROBERT SCHOMP HONDA given your dishonest practices. I’m very dissatisfied with your dealership and the public should be made aware of the deceitful arbitrary “fees” at Robert Schomp Honda in Highlands Ranch, CO.