Phoummarack Mcvilay

Do NOT go here if you have an insurance claim because you will have to do most of the claim work for the Service Tech.This is regarding Service Tech, Rocky (Phoummarack), who is very condescending and argu will have to do most of the claim work for the Service Tech.This is regarding Service Tech, Rocky (Phoummarack), who is very condescending and argumentative. I had to ask questions over and over because he would not give a direct answer. I don’t think he was even reading my text messages; he would just give a dismissive “smart aleck” answer. The insurance wanted documents and photos. Rocky emailed them 3 times and they said they did not get the photos. Rocky said his manager, John, told him to just wait a week. WHY?? Nothing was done for a week!. I finally called the Adjuster who called Rocky directly. After 19 days of NOTHING HAPPENING, I called the insurance AGAIN and they finally sent out their estimator. Then Rocky was having problems with the estimator and sending him emails to fix. My claim sat again!! Rocky then complained about all the emails he sent and said he did everything he could do and clearly was not going to do anything more!! I had to call my insurance AGAIN on day 39 to expedite unresolved issues with the estimator. Within an hour the insurance company negotiated a settlement in favor of Schomp Honda. They paid their asking quote which was 3.3 times higher than the insurance estimator (which shows Schomp’s markup). I never got a thank you. I never in my life had to do all the expediting, advocating, and negotiating with insurance for a claim; that was the JOB of Schomp Honda and the Service Tech. Rocky just complained about all the emails he sent. From my experience with Rocky’s communication style, he was probably not asking the correct questions or answering questions or providing information they needed. It is not the quantity of emails, it is the quality. He could have picked up the phone to get things expedited instead of just letting my car sit. Example: I emailed or texted 4 days in a row simply asking for a part number. He said I would get that when I picked up the car. I had a legal right to ask for documented proof of a part number before it was fixed. I wanted to be sure what they actually put in the car was the correct replacement part number that was negotiated and approved and not the cheap alternative repair part once discussed. Instead of taking 1 minute to give me the part number, he spent much more time arguing with me. He kept saying he gave it to me 10 times but all he gave me was part names(not numbers) on their quote. After his disrespectful exchange of 7 emails he finally gave me the part number which he should have given me at my first request. After the agreed settlement, Schomp took 8 days to get parts which they knew about for a long time and 8 days for repair. A TOTAL of 55 days!!! I spoke with Rocky’s manager, John, once and John’s response was defending Rocky; he clearly did not want to hear complaints. Compliments and thanks to the Service Mechanic who actually did the work, Niko. He did a great job with everything working as it should be and looking great. More

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THEY ARE CROOKS. They have a MADE UP SHOP FEE of 12% across the board for all service which wasn’t disclosed prior to the work. STAY AWAY, don’t give them a cent of They have a MADE UP SHOP FEE of 12% across the board for all service which wasn’t disclosed prior to the work. STAY AWAY, don’t give them a cent of your hard earned money. STAY AWAY! More

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