Pierre Arreola | Page 2

Bad customer service. Have worked with these guys for years, but lately they have not returned my inquiries. Why? I have no idea. We have great credit and even had a revolv Have worked with these guys for years, but lately they have not returned my inquiries. Why? I have no idea. We have great credit and even had a revolving lease with them. I have called on the phone, no one called back. Internet, no one. Text, no one. Big disappointment. Car service is great. Completely different situation. But sales? Terrible. Had to go somewhere else to by my mustang. Now have to trade that one in because of health problems. Need to buy an explorer. Easier to get into. Reached out again...no answer. They do not want our business. More

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Best Dealership in Orange County When Ken Grody Ford heard our dream truck was a 2015 F150 4x4 Platinum they made it happen. We are so blessed to have a Dealership that cares for thei When Ken Grody Ford heard our dream truck was a 2015 F150 4x4 Platinum they made it happen. We are so blessed to have a Dealership that cares for their customers and their loyalty to us matches our loyalty to them. This will be our 9 th vehicle we have purchased from them , not counting the vehicles that we helped our children purchase from Ken Grody Ford.We are HUGE KEN GRODY FORD Fans. Outstanding job to all that were involved. Many thank you to all for your dedication in your customer relations and making us part of the Ford Family. Next stop is to Ken Grody Customs for our spray on bed liner. We are Truly loyal Ken Grody Ford customers. More

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Poor experience I wasn't even acknowledged after walking into the showroom. I waited 15 minutes for a salesman to speak with. After discussing with him what I was loo I wasn't even acknowledged after walking into the showroom. I waited 15 minutes for a salesman to speak with. After discussing with him what I was looking for he came up with one selection for an Explorer that was not the right color nor equipped the way I wanted it. A real waste of time. I went to another dealership and bought what I was looking for. As I always say, "If things don't start out good they usually don't get any better." Brian More

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OUTSTANDING Everyone is always professional and helpful. This is the 4th car i purchased from them. I will be back and will recommend them to friends and family! Everyone is always professional and helpful. This is the 4th car i purchased from them. I will be back and will recommend them to friends and family! More

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Ken Grody is worst dealership on this planet Went in to test drive a Ford Mustang GT and made a deposit to come back and purchase with my family a few days later. Over the phone they discussed mo Went in to test drive a Ford Mustang GT and made a deposit to come back and purchase with my family a few days later. Over the phone they discussed monthly payments and such with me and when I was not satisfied, the sales dealer, Jerry, offered me a good deal by taking my trade in for a higher value. I was in the area and went to the dealership and Pierre the sales manager gave me a different deal that was still not bad. I told him to give me one hour to discuss with my family and confirm. Everything sounded good and I wanted to go with it. I called the dealership 8-10 times and each time either there was no response or they were busy. I continued to call till 10 in the evening before I finally got a hold of Jerry's cell phone. He said to stick with the original deal he gave me and I said alright fine lets go with it. He said since it was late, to call him in the morning to finalize. So I called him at 8 AM the next morning, no response. Called him again at 9 AM, no response. He finally texted me saying he was in a meeting and he would call me back soon. I waited till 12 PM, got no call from him. So I decided to call the dealership, expecting to finalize the deal and drive away with the car of my dreams. The sales manager Pierre answered the phone and told me whatever deal Jerry has given me is no good and Jerry is not authorized to give me such deals. Then I mentioned to Pierre that he gave me a deal as well and that we should go with that now. But Pierre said "sorry, no can do", because I didn't contact him the day therefore he cannot offer me that same discount. I was so angry at him, I told him I tried calling you 10 times and no answer, plus the receptionist said Pierre left the dealership at 8 PM that night, but Pierre said, "No excuse me I was here till midnight", what xx!! Jerry was nice to me, but Pierre messed up everything. The one thing I hated was that Pierre said I didn't even bother contacting him whereas I tried 10 freaking times. Ken Grody by far is the worst dealer on this planet. There staff only thinks about making profits and are inadequate. I am going back today to get my deposit back, and if they refuse, boy I am going to take some legal action!! Because of Pierre's behavior and attitude my childhood dream of owning my first mustang has been scarred. To this day I wish I could have just been able to see what was coming. I had loved that mustang gt that I had test driven that day and everyday I think how it was snatched away from me. If there was anyway to be given the opportunity b to buy it right now, I would go back and talk with these guys again. But for now, Ken grody scarred me for life and I hope they apologize for my horrible experience. Funny part is, Pierre had told me that for him it was all about customer satisfaction. That if I was happy, my referrals to friends and family is what would make his business more successful. Well I guess he made sure that doesn't happen. I would never give my friends or family recommendations to come to this dealer. Not unless Pierre apologizes to me and hooks me up with the mustang of my dreams under my budget. More

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