Pola Malty

Redondo Mitsubishi responded

Chris, thank you for taking the time to share your detailed feedback. We’re glad to hear that you’re enjoying your new Tesla, but we are sorry that the purchase process left you feeling frustrated. We understand how disappointing it can be when expectations around pricing and optional products don’t align, and we apologize that this created a negative experience for you. While certain vehicles may include pre-installed or bundled products that are part of our pricing structure, we recognize that the way this was communicated did not meet your expectations, and for that we take responsibility. We are actively reviewing how we present and explain pricing and add-ons to ensure customers have a clear understanding before moving forward. We appreciate you choosing our dealership for a hard-to-find vehicle, and we value your feedback as it helps us improve. Please feel free to reach out to our management team directly if you would like to discuss any concerns further. Thank you again for your honesty and for your business.

Redondo Mitsubishi responded

Adam, thank you so much for the great review! I truly appreciate your kind words about our inventory, pricing, and team. At our dealership, we always strive to create a fair, transparent, and positive experience for every customer, and it means a lot to hear that reflected in your visit. We look forward to helping you again in the future! - Pola

Redondo Mitsubishi responded

Thank you so much for taking the time to share your experience! We truly appreciate your recommendation and are proud to be your go-to dealership. In case you ever need anything in the future, our team will always be here to help. Enjoy your new vehicle! - Pola

Redondo Mitsubishi responded

Thank you so much for your kind words! We truly appreciate your support and look forward to serving you again in the future. - Pola

Redondo Mitsubishi responded

Thank you so much for your kind review! We hope you enjoy your new vehicle, and remember we're always here if you need anything down the road. Welcome to the Malty Automotive family! - Pola

Redondo Mitsubishi responded

Evan, thank you so much for your kind words! Providing professional, friendly, and easy service is exactly what we aim for, and it means a lot to know we delivered that for you. If there's anything more we can do or if you ever need assistance in the future, we're always here to help! - Pola

Redondo Mitsubishi responded

Thank you for taking the time to share your experience with us! We're glad to hear the overall process went well, but we’re sorry to learn that the payment ended up being higher than you expected. Transparency and customer satisfaction are very important to us. We’d appreciate the opportunity to review the details with you and see if there’s anything we can do to better explain the outcome. Please do not hesitate to reach out to us directly—our team is here to help. We value your feedback and want to thank you again for choosing us. - Pola

Redondo Mitsubishi responded

Thank you for your kind words and for recognizing our commitment to honesty and professionalism! At Redondo Mitsubishi, we truly believe that earning our customers' trust is the best form of advertising. Your feedback means a lot to our team, and we look forward to continuing to serve you with the same dedication. If there’s ever anything you need, please don’t hesitate to reach out! - Pola

Redondo Mitsubishi responded

Shivram, thank you so much for your kind words and for choosing Redondo Mitsubishi! It was our pleasure to support you with your car purchase. If you ever need anything in the future, we're always here to help. Enjoy your new vehicle! - Pola