RICH BONINO | Page 7

Bad costumer service The person who took care of me wasn’t upfront , charged me for a test he didn’t provide me with and when I asked for the copy he said we don’t do such The person who took care of me wasn’t upfront , charged me for a test he didn’t provide me with and when I asked for the copy he said we don’t do such a thing but when I drop my car off he said we do . More

by AR.BANUSHI Verified Customer Verified Customer

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Terrible service center Brought my car in to get fixed due to damage done by a deer. Dealership had my vehicle for 35 days and I had to come back multiple times for additiona Brought my car in to get fixed due to damage done by a deer. Dealership had my vehicle for 35 days and I had to come back multiple times for additional issues they caused due to poor workmanship. A/C broke, side mirrors stopped working, aftermarket stereo unhooked and never reattached. Very poor communication from the service center and the service manager does not help at all. Terrible experience and a staff that unfortunately does not care about anything but getting you out the door. More

by FaulknerTrsh Verified Customer Verified Customer

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Best service department Shannon & the entire team @ Faulkner top notch!!!!! Quick, thorough and honest. Always willing to go the extra mile. Atmosphere in waiting area V Shannon & the entire team @ Faulkner top notch!!!!! Quick, thorough and honest. Always willing to go the extra mile. Atmosphere in waiting area Very nice. Shuttle service was exceptional. More

by BAXTER3510 Verified Customer Verified Customer

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Great customer service All of the employees were so friendly and helpful. I was offered a loner car which was so convenient . My car was ready sooner then expected. The serv All of the employees were so friendly and helpful. I was offered a loner car which was so convenient . My car was ready sooner then expected. The service is great. More

by IVORYKEYSFLA Verified Customer Verified Customer

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Easy, Fast and Accommodating I work out of my Toyota Tundra so my truck is my most vital tool. I need it to be running great at all times. I I need a capable crew to work on it bu I work out of my Toyota Tundra so my truck is my most vital tool. I need it to be running great at all times. I I need a capable crew to work on it but work on it first so I can get back out to work. These guys are flexible, they know what they’re doing and they are quick. This is the best place to get your car truck serviced in my opinion. Oh friendly people too! More

by VINCE0724 Verified Customer Verified Customer

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Very good service and polite Proud to be your customer. Thanks we talk of the things my car need and cooperation.. we talk about the price and it’s was changed I was very happy Proud to be your customer. Thanks we talk of the things my car need and cooperation.. we talk about the price and it’s was changed I was very happy More

by adetolu4 Verified Customer Verified Customer

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Oil change and check up Professional staff and courteous; however, was promised rental car when I scheduled with them; they were unavailable when I arrived; I had to wait wi Professional staff and courteous; however, was promised rental car when I scheduled with them; they were unavailable when I arrived; I had to wait with my sick 1 yr old in lobby for almost 2 hrs, I wasnt prepared for that. More

by MESCHMITT83 Verified Customer Verified Customer

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Flexible and efficient The service advisor were able to get both my family vehicles in a 24 hour window. I was able to drop both and pickup, without it effecting my work sc The service advisor were able to get both my family vehicles in a 24 hour window. I was able to drop both and pickup, without it effecting my work schedule. More

by SJSTICCO Verified Customer Verified Customer

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Finally writing the review for my August inspection. Sorry! First off, let me apologize for not writing this review a whole lot sooner than now!!! No excuse really except the fact that I kept forgetting. Glad I First off, let me apologize for not writing this review a whole lot sooner than now!!! No excuse really except the fact that I kept forgetting. Glad I wasn't that guy who missed jury duty do to over sleeping...Just a little joke!...Don't take it personally anyone! ;) Anyway, All I'll I can say is that once again a great experience with Faulkner Toyota and their team! Everyone was pleasant and kind, not to mention the professionalism. I happened to fail due my third brake light not working but Shannon was willing and able to go through my Bumper to Bumper warranty and get me a new one at no cost to me. No deductible. My emissions passed and had the sticker put on but I just promised Shannon that I would come back the next day which was a Friday to have it installed by Steve...my go to mechanic/technician. He has never steered me wrong as well as anybody else! I am also still experiencing the Cam Gears Rattle Issue under the TSB with the first startup of the day, but Greg Koldhoff told me to come when it got colder out around last fall/winter but I had them put Royal Purple in for me on an oil change and that helped out a lot. But, Oil does break down so I am experiencing the rattle situation even though it shouldn't hurt anything, I will bring it up there on a day when it's colder and let it sit overnight so I can be there in the morning when it's coldest out and have a technician with Greg to hear the noise on first startup and if the noise is there even briefly, Greg mentioned to leave it and they would fix it under the Powertrain Warranty at no cost to me...No deductible. I put this off because the noise went away due to using Royal Purple and has worn oil has worn down a somewhat, so it's back and I should have it done before my warranty runs out. Did more research and found out that they might not have to pull the engine, they can pull off the metal valve cover and get to it from there. Hopefully this is true from what I read and watched on YouTube. And Yes people...YouTube is for real and is the future for any sort of information just as long as the YouTuber truly knows what he's talking about. Quote of the day..."Never believe anything you here, and only half of what you see"! In other words, it is okay to question things/people/etc. in life. Those are your Rights. A thank you to Joann as well since she started the inspection paperwork for me but had to leave early. Just another awesome experience at Faulkner Toyota for me!!! P.S. I hope that the people that I mentioned above are going to get or have already gotten some type of compensation/reward for their time and effort in serving me! Maybe a raise? Do you hear me Management? :) P.S.S. Once again, sorry for the delay on this review! Thanks You, James Litterio Jr. More

by TECHNOMAN2269 Verified Customer Verified Customer

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Dissatisfief There are many repairs recommended that we are totally useless and basically a rip off. They did not fix what I went into the service center for. I wi There are many repairs recommended that we are totally useless and basically a rip off. They did not fix what I went into the service center for. I will be going back for my third visit to try and make it right More

by R Verified Customer Verified Customer

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