RICH ELIAS | Page 2

At arrival I waiting about 15 min in my car waiting for someone to check me in. After check in, I was told that it would be about 2 hours. I sat in the waiting room for 4 hours. I did get a discount for th someone to check me in. After check in, I was told that it would be about 2 hours. I sat in the waiting room for 4 hours. I did get a discount for the wait but still that was ridiculous to wait that long. I was the at the dealership from 11:00am-3:00pm. If I would’ve known it was going to be that long then I would’ve gotten a ride. More

by Andreag1020 Verified Customer Verified Customer

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Great salesman (Benny). 3rd vehicle I've bought from them. Will go back if I ever need another. 3rd vehicle I've bought from them. Will go back if I ever need another. More

by sdtrem Verified Customer Verified Customer

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Jesse Is very helpful and understanding. Will keep going to the dealership for maintenance on my vehicle. Will keep going to the dealership for maintenance on my vehicle. More

by violet155 Verified Customer Verified Customer

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Excellent work & even better customer service! ! They really do very nice work & kept me informed on everything. ! They really do very nice work & kept me informed on everything. More

by JVOLKENANT72 Verified Customer Verified Customer

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Excellent customer service as always! The service department is very knowledgeable and always explains what is wrong without trying to upsell you. The service department is very knowledgeable and always explains what is wrong without trying to upsell you. More

by Gauthier Verified Customer Verified Customer

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My vehicle had a recall that they fixed and I thought they were extremely nice and friendly, I had to leave my car there so they paid for an Uber to get me home they were extremely nice and friendly, I had to leave my car there so they paid for an Uber to get me home More

by hclend7 Verified Customer Verified Customer

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The Watson dealership continues to impress me every time I bring my vehicle in for service. Won't go anywhere else. Service advisors are spot on and transparent. Keep up the good work. I bring my vehicle in for service. Won't go anywhere else. Service advisors are spot on and transparent. Keep up the good work. More

by mdews Verified Customer Verified Customer

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I was very happy with the service I received at my last visit all my concerns and problems were taken care of,and I appreciated the ride home and back to get my car. visit all my concerns and problems were taken care of,and I appreciated the ride home and back to get my car. More

by nelsonlauren1263 Verified Customer Verified Customer

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You were very professional in explaining what needed to be done. You kept in touch with me regarding when I could pick up my Jeep. Very pleased with results. be done. You kept in touch with me regarding when I could pick up my Jeep. Very pleased with results. More

by bpg28 Verified Customer Verified Customer

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First, they kept my car for 3 weeks “in line. ” I don’t know why they couldn’t call when they were ready for the vehicle to come in and have a set appointment. I had to borrow my parent’s vehicles ” I don’t know why they couldn’t call when they were ready for the vehicle to come in and have a set appointment. I had to borrow my parent’s vehicles until it was ready, which I was only getting a diagnostic test!! Second, when they finally got to the car, they said I needed a brand new transmission for $7,000 total. I asked what was wrong with it and Shaun wouldn’t tell me. He said, “well, we don’t know the exact cause, but we can take it apart and find it, and that’ll be $1,000.” I then was baffled that they wouldn’t tell me what was actually wrong with it. I asked 3 separate times! When I went to pick up the car, I then asked again what was wrong with it and he wouldn’t give me an answer - just stated again it would be $1,000 to find out when they take it apart. They said it wasn’t ready yet, and I’d have to pick it up the next day because they had to put it back together. So, if it was already taken apart and had to be put back together, what was the $1,000 for?! The next day when I picked it up, I told Shaun to call my dad, because my dad wanted to speak to him. What I’m also mad about is that Shaun told him what was wrong! Right off the bat. But couldn’t tell ME what was wrong with it….I’m assuming because I’m a woman. Again, I asked 3 separate times. We got a second opinion. Which they said they did NOT find the two issues Chevy found (burnt oil on the engine and metal shards in the transmission oil). They said I was just low on transmission oil. After they changed it and reset the computer in the car, it has been driving fine since. That only cost me $150. So, I saved $7,9850!! Was a bad experience all the way around and I will not be back - nor will I ever buy a Chevy again because of this. Ridiculous! More

by katieraeanderson7 Verified Customer Verified Customer

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