ROSSANO ROBINSON | Page 2

HAD an appointment for a brake booster recall for Friday the 30th. Also needed all 4 doors adjusted due to misalignment from the factory. This is the 3rd time this has had to be done. The doors were adjuste the 30th. Also needed all 4 doors adjusted due to misalignment from the factory. This is the 3rd time this has had to be done. The doors were adjusted but now I need a door hinge swing catch( not official name) due to rubbing. When door is opened. Got a call that my car was being picked up and due to auto body shop keeping it all day they were unable to perform the recall for the brake booster. I went to pick cR up Saturday morning. My car was still at the auto body shop and never picked up the evening before. I was unable to get my car. I left. I proceeded to tell them to keep my car til Monday only if they could get my car recall done. They guaranteed me it would happen. My car was not moved from the spot it was parked when it returned from the body shop on Saturday at lunch time. My car was also left unlocked all weekend in front fo the dealership fence. Meaning anyone walking by could of gotten into it. When I arrived to pick car up on Monday car was not done. I needed the car back to be able to return to work out of town for the following week. If I did not have werner way I would not return to this dealership. I would take my service business to Hyundai down the road. More

by drhoover40 Verified Customer Verified Customer

Print

I was pleased with the service. They told they were behind but got me soon They told they were behind but got me soon More

by THDENJACKSON Verified Customer Verified Customer

Print

Excellent, they even got me in with no appt. And they were also very efficient. And they were also very efficient. More

by maryhendry32536 Verified Customer Verified Customer

Print

The service was excellent! I was greeted the moment that I arrived and was able to have a full body message during my wait time. Thanks! I was greeted the moment that I arrived and was able to have a full body message during my wait time. Thanks! More

by Evangelousjames58 Verified Customer Verified Customer

Print

I love how friendly the salesmen are! Everyone their is very happy and confident in their work! Everyone their is very happy and confident in their work! More

Print

Financial deal for new Niro was fair and went smoothly. However, when we arrived home with the vehicle, we discovered a missing black sensor cover on the left front bumper. We documented the missing part f However, when we arrived home with the vehicle, we discovered a missing black sensor cover on the left front bumper. We documented the missing part for Werner including a photograph taken at the dealership right in front of their Used Car Sales Office showing the part missing. We requested replacement from the salesman and were told it would be shipped immediately. That was a month and a half ago. Repeated follow up calls (at least 5) to the salesman and the parts department has yielded all kinds of lies and misinformation concerning the replacement. It is difficult for me to understand why Werner would risk their reputation on the cost for replacement of this small fender cover! Their after sales service and integrity is questionable! More

by Mountain Man Verified Customer Verified Customer

Print

Destinee Washington listens to my Sorento needs and provide great customer service every time we need something fix. Could be just me, but some of the gentlemen in the service department need to smile provide great customer service every time we need something fix. Could be just me, but some of the gentlemen in the service department need to smile a little bit more when clients enter their area and ask for assistance. As well as the ones on parts. Perhaps, it was a busy day , not sure. Once again, we appreciated Destinee and Werner Kia Help. Thank you. More

by justme Verified Customer Verified Customer

Print

Service was terrible. Would not communicate with me about my car. Will not go back. Would not communicate with me about my car. Will not go back. More

by TGUILFORD Verified Customer Verified Customer

Print

Service was quick and done just right. Everything was done in a ver professional Maner Everything was done in a ver professional Maner More

by TERRANCEDWATSON Verified Customer Verified Customer

Print

Went in for an oil change and tire rotation, which took about two hours to complete. I think it’s a little bit too long for relatively simple service. about two hours to complete. I think it’s a little bit too long for relatively simple service. More

by doctor_k_61 Verified Customer Verified Customer

Print