ROSSANO ROBINSON
ROSSANO ROBINSON at Werner Kia

ROSSANO ROBINSON | Page 3

PARTS COUNTER SALES

Werner Kia

2755 W Tennessee St
Tallahassee, FL 32304

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25 Reviews
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25 Reviews

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25 Reviews of ROSSANO ROBINSON

March 21, 2023

Dealership Rating
Employee Rating

I don't know somebody feeling some type of way I called before going so that I could get a filter that they didn't have on my last service. I was just handed papers and say someone will be calling you.I'm More

by REBBIE2371
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: JOSH FUTRELL, PERRY WEEMS

Mar 29, 2023

Werner Kia responded

Hello, Thank you for your review. First, we do apologize for the lack of communication by our team. This is unacceptable. We have forwarded your review to our management team. If you still have not heard from anyone, please contact us at the dealership and ask for the service manager.

March 18, 2023

Dealership Rating
Employee Rating

Lee Harvey was a fine agent. The bit at the end with the T shirt and cowbells was a bit much however. More

by chandler.johnson11
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 29, 2023

Werner Kia responded

Thank you for your comments and were sorry to hear of you concerns with our dealership. Please contact us at the dealership if you have any questions on your purchase.

March 02, 2022

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Employee Rating

I ordered a spare tire for my 2021 Forte on Monday and I was told that it would arrive by today. Today I called and was told that they are back-ordered and would not be available until after the end of Mar More

by Frederick Lucies
Recommend Dealer
No
Mar 03, 2022

Werner Kia responded

Hello Frederick, on behalf of the whole team here at Werner Kia, we would like to offer our apologies for how your time with us went. Our top priority is always customer service and satisfaction, and not being able to accomplish that with you is unacceptable. Please message us your contact info so we are able to get in touch with you. We would sincerely appreciate the opportunity to learn more about your experience and address this situation as soon as possible. We thank you for your feedback, and we hope to hear from you soon.

Mar 03, 2022

Frederick Lucies responded

Frederick Lucies

Mar 03, 2022

Frederick Lucies responded

You have my info in your database since I traded for my 2021 Kia on March 2, 2021. email flucies@gmail.com, phone 239-834-7450

February 28, 2022

Dealership Rating
Employee Rating

You have an online ordering system on your website. It clearly does not work. I put in a request 3 weeks ago, and because I did not hear anything back, I put in another request a week ago. Exasperat More

by Frederick Lucies
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Mar 01, 2022

Werner Kia responded

Thank you for taking the time to write this review, Frederick. We do not take negative customer feedback lightly and appreciate you for bringing this situation to our attention. Here at Werner Kia, we are known to provide our guests with the best experience possible and it’s very disheartening to hear that you are feeling unsatisfied. However, with the information you’ve provided, we will do what we can to remedy this situation. We hope you would consider returning to us in the future, thank you again.

November 28, 2020

Dealership Rating
Employee Rating

Sean was great. Very friendly and polite. He worked hard to get me a great deal. I drove away with a smile and a full tank of gas. More

by resahall22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: CRAIG MILLER, SEAN WILSON, MICHAEL WYRE, RUSSELL GRIFFIN , JARVIS DILLWORTH, TYLER HAMMONS

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