RT Ives

Completed a recent tire repair ; Exceptional customer service/professionalism and management of services. R. T. Ives Jr. has been my primary service advisor/manager for years and he has never [!!] disapp service/professionalism and management of services. R. T. Ives Jr. has been my primary service advisor/manager for years and he has never [!!] disappointed my exceptions of excellence. More

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Very friendly cheerful staff the try their best to make you happy and keep you informed you happy and keep you informed More

by V.B.ARMMINISTORAGE Verified Customer Verified Customer

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I showed up here on a Monday morning to get work done on my car. I asked for a tire rotation, an oil change, and inspection. I had a feeling a tire was low and probably had a nail. They took a look, and did my car. I asked for a tire rotation, an oil change, and inspection. I had a feeling a tire was low and probably had a nail. They took a look, and didn’t see it and rotated my tires. Why did they not dunk it? I don’t know. Well now my front tire continues to be low all week. I live in Newport News and work there so that’s a dangerous commute I was making. With a flat tire at that. I was UNHAPPY! I came back on Thursday and Dally Cisneros really helped me and made my experience more pleasurable. I get what they say a protocol thing. But you can’t do the same thing with everyone, everytime.. you need to do what’s best per situation. More

by chilipepper101 Verified Customer Verified Customer

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Slow, unprofessional, expensive. It took me almost 5 minutes to be greeted although there was a service member on her phone, with her feet up. My advisor was curt. Service is overpri It took me almost 5 minutes to be greeted although there was a service member on her phone, with her feet up. My advisor was curt. Service is overpriced. More

by csfitz23 Verified Customer Verified Customer

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The overall service was good however the customer service was less than desirable. This is also my 5th time doing a survey for the same encounter..I have received surveys via phone call, text, and email all was less than desirable. This is also my 5th time doing a survey for the same encounter..I have received surveys via phone call, text, and email all for the same visit over a month ago. More

by ELMIZZLE Verified Customer Verified Customer

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I would rate them a zero if it allowed me to. The service is awful. The service is awful. More

by N/A Verified Customer Verified Customer

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Do not take this rating as bad for the dealership but on Kia. I don't and can't understand how the maker of my vehicle can't find the proper part for my Sorento. The dealer orders the part using the same pa Kia. I don't and can't understand how the maker of my vehicle can't find the proper part for my Sorento. The dealer orders the part using the same part # on the old part and it does not fit. Figure that one out! More

by Christina.daley Verified Customer Verified Customer

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My Carnival was serviced quickly and correctly. Everyone I came in contact with was very professional and courteous. Everyone I came in contact with was very professional and courteous. More

by Tractor007 Verified Customer Verified Customer

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Everyone is always super friendly and helpful. The services are always quick and if it takes longer they have always warned me up front. The services are always quick and if it takes longer they have always warned me up front. More

by TPENNELL91 Verified Customer Verified Customer

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I loved the video of the work carried out by the technician working on my car, technician working on my car, More

by BHOLMES9 Verified Customer Verified Customer

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