RT Ives | Page 32

THIS IS THE FIRST TIME FOR MY BRAND NEW VEHICLE REPAIRING. I PICK THEM BECAUSE I BOUGHT MY VEHICLE FROM THEM.BUT I AM VERY DISAPPOINTED ON THEIR SERVICE. THEY SHOULD NOT GET A STAR ON THIS RATING. REPAIRING. I PICK THEM BECAUSE I BOUGHT MY VEHICLE FROM THEM.BUT I AM VERY DISAPPOINTED ON THEIR SERVICE. THEY SHOULD NOT GET A STAR ON THIS RATING.HOWEVER ONLY THE MANAGER WORTH THIS STAR. They took more than 12 weeks couldn't fix my engine light problem and after first repairing,the light popped up when I drove by the first traffic light ,also I found out the AC is not working. So I drove back and put my vehicle back to do the repairing again. During the whole time, I visited 5 times and for the first 3th times,I waited over 7hours to get a result that my car can't be done. INCLUDING 2 TIMES I'VE BEEN TOLD IT SHOULD BE READY BUT NOT.They should tell me at the beginning not make me wait so long. Until I met their manager, and be told there is lack of communication between their team because there are employees changed also he was new there during the whole 12 weeks. After repairing, the price they gave me is big different than the price they sent to my insurance company until I wandered why, so they deduce $100 down,but there is still $10 difference. I believe there is still a communication between their employees and managers because the last visit, I've been told I need to pay new analysis fees and make a new appointment to the repairing which they didn't fix. Until they asked their manager, I can finally get the line for repairing. And I am still waiting for my vehicle to be repaired. More

by Quan Verified Customer Verified Customer

Report | Print

This experience with the service department specifically was very positive. Efficient, friendly, effective. Very pleased. was very positive. Efficient, friendly, effective. Very pleased. More

by AHubba Verified Customer Verified Customer

Report | Print

They 're nice, but hard to get in touch with by phone. Don't check car or things that I had concerns about. I keep coming back for the same issue and not given any suggestions. Don't check car or things that I had concerns about. I keep coming back for the same issue and not given any suggestions. More

by DYNIECY11 Verified Customer Verified Customer

Report | Print

Very professional and friendly. Able to get answers to my questions. Will come by again Able to get answers to my questions. Will come by again More

by kyneenconner21 Verified Customer Verified Customer

Report | Print

Everything went beautifully. My service manager was great, the work was excellent . I would recommend them to everyone My service manager was great, the work was excellent . I would recommend them to everyone More

by booksandcards Verified Customer Verified Customer

Report | Print

No call back after leaving four messages, unable to reach anyone by phone,, no service in six days. Had to take an Uber in to rescue my car. anyone by phone,, no service in six days. Had to take an Uber in to rescue my car. More

by Theresa20 Verified Customer Verified Customer

Report | Print

Love the friendliness of the staff and the quality of service was great. Was a bit if a wait but it was super busy that day. service was great. Was a bit if a wait but it was super busy that day. More

by RODRIGUEZFAM20004361 Verified Customer Verified Customer

Report | Print

Very good Customer service and will let you know if anything going on with your car anything going on with your car More

by CYNTHIAMWILL Verified Customer Verified Customer

Report | Print

Outstanding Performance they are way better then greenbrier. Top notch performance and customer service. Will be back. Customer for life greenbrier. Top notch performance and customer service. Will be back. Customer for life More

by KEWINAVY Verified Customer Verified Customer

Report | Print

Trying to talk to service was impossible. I called for 2 days straight trying to speak to someone, anyone, about the status of my car. No one would answer in service or return any of my voice I called for 2 days straight trying to speak to someone, anyone, about the status of my car. No one would answer in service or return any of my voicemails. I had to call sales at least 6 times where she would transfer me and again, never spoke to a person in service. She finally had to go to service herself and I received a call 3 hours later just to say they weren’t sure what was wrong with my vehicle and had to call me back. They called the next day just to say they couldn’t replicate the problem. I have had nothing but issues with my vehicle and now not sure if I could ever receive communication from service, I will never buy a Kia again. More

by emcantu65 Verified Customer Verified Customer

Report | Print