RYAN SZURA

I’ve visited this service department three times now with my Sportage, and while the representatives at the service desk podiums are consistently nice and deserve five stars for their attitude, the overall e my Sportage, and while the representatives at the service desk podiums are consistently nice and deserve five stars for their attitude, the overall experience has been disappointing. There seems to have been a restructure lately that just isn't working, as the level of service has definitely slipped since 2023. ​The communication is very poor compared to other Kia locations that provide updates every hour; here, I’m often left in the dark. I was also never offered a courtesy ride or told when to return for my next maintenance. Most frustratingly, a manager told me they wouldn't be responsible for any damages if they washed my car. It is original Kia matte paint, so I would expect the dealership to be the one place that knows how to handle it properly. The people at the desks are great, but the management and the current process really need to improve. More

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Bought a used vehicle from them, was told they would fix a dent in hood when I brought vehicle in to b fixed they said they wouldn't fix it because it didn't get wrote down. Sales person I used even remembe a dent in hood when I brought vehicle in to b fixed they said they wouldn't fix it because it didn't get wrote down. Sales person I used even remembered they would fix it. I've bought 3 vehicles from them in the last year and this is how they treat me. I will take my business elsewhere. More

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Want to thank the service department especially JUSTIN for going above and beyond to help me entire service team was very professional , courtesy is always a plus ! They definitely deserve 5 stars - Cynth for going above and beyond to help me entire service team was very professional , courtesy is always a plus ! They definitely deserve 5 stars - Cynthia Lawson More

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The service center is very fast and efficient with oil changes and detailing of the vehicle! changes and detailing of the vehicle! More

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Awesome service very fast and caught a nail in my tire and would’ve never know! Ty! and would’ve never know! Ty! More

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That are amazing every time I go in for my oil change. Keep up the good work. Keep up the good work. More

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It was a very pleasant experience. They are all very courteous and knew the answers to questions courteous and knew the answers to questions More

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The service department is fantastic and I personally think it is one of the best think it is one of the best More

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They are awesome! They helped me get the car I wanted!! High recommend good job! High recommend good job! More

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AC and the other staff members were friendly and knowledgeable. We went in to look at a vehicle not intending to purchase that day , and the staff stayed up at the dealership until almost midnight t knowledgeable. We went in to look at a vehicle not intending to purchase that day , and the staff stayed up at the dealership until almost midnight to help with every detail and to help us seal the deal ! Everyone from the sales manager to sales person to the finance and service manager were very nice and knowledgeable. Great experience! More

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