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Ra'Shaad Hill
Ra'Shaad Hill at Joseph Buick GMC

Ra'Shaad Hill | Page 11

Sales

Joseph Buick GMC

8700 Colerain Avenue
Cincinnati, OH 45251

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4.6
164 Reviews
4.6

164 Reviews

Write a Review

164 Reviews of Ra'Shaad Hill

February 22, 2024

Dealership Rating
Employee Rating

I worked with Steve Biesel. He made the process simple. I highly recommend the dealership. We bought a 2022 Buick Enclave and we are thrilled with it! More

by knicley105
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Steve Biessel

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Feb 23, 2024

Joseph Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Steve and our team, and we look forward to working with you again.

February 21, 2024

Dealership Rating
Employee Rating

Service was very friendly and professional from the men in the service department to the ladies who take the payment. More

by LDickson0723
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Phil Dorger

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Feb 21, 2024

Joseph Buick GMC responded

Thank you for your business and this service review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 21, 2024

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Employee Rating

Always super nice staff and eager to help. Always ask permission before doing any work on your car! More

by Putnamannie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Phil Dorger

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Feb 21, 2024

Joseph Buick GMC responded

Mannie, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joseph Buick GMC, we look forward to having you as one of our valued customers for many more years to come!

February 17, 2024

Dealership Rating
Employee Rating

They could care less about the customer. All they are worried about is their bottom$. Sad, really gone downhill. More

by RBECKER1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Feb 22, 2024

Joseph Buick GMC responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Feb 22, 2024

Joseph Buick GMC responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

February 17, 2024

Dealership Rating
Employee Rating

Great customer service registration was very polite Took 30 minutes to do oil change when I was told an hour that was great customer service. More

by Ilishatrimble31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Phil Dorger

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Feb 19, 2024

Joseph Buick GMC responded

Illisha, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 16, 2024

Dealership Rating
Employee Rating

Excellent communication, Easy appointment making. Excellent integration between sales and service. It's worth the drive! More

by chrussell48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Phil Dorger

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Feb 16, 2024

Joseph Buick GMC responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

February 14, 2024

Dealership Rating
Employee Rating

the whole experience was great, from drop off to loaner vehicle to pick up, everyone that helped me out was great and barely had to wait at all. More

by PATRICK91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Phil Dorger, Chris

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Feb 14, 2024

Joseph Buick GMC responded

Thank you so much for your kind words, Patrick, and for taking the time to leave us this wonderful feedback!

February 12, 2024

Dealership Rating
Employee Rating

Very helpful and professional as soon as we walked in the door. Nick was awesome. More

by ericnlewis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Phil Dorger, Nick did a fantastic job.

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Feb 12, 2024

Joseph Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Phil, Nick, and our team met your expectations. Thank you again for choosing Joseph Buick GMC, we look forward to having you as one of our valued customers for many more years to come!

February 10, 2024

Dealership Rating
Employee Rating

They were professional and courteous. Didn't spend too much time there. Wasn't bad More

by DYANETALLBEAR0302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Phil Dorger

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Feb 10, 2024

Joseph Buick GMC responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

February 09, 2024

Dealership Rating
Employee Rating

After coming to terms on a deal our salesperson asked us if we wanted tire & rim protection for an additional $8.00 per month. I have a 36 month loan so that’s a total of $288.00. When I finally got into More

by blustjoyce
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Phil Dorger

Report | Print
Feb 13, 2024

Joseph Buick GMC responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Feb 13, 2024

Joseph Buick GMC responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Feb 15, 2024

blustjoyce responded

I’m not sure what further explanation I can offer. I explained what happened. You should already have my contact information 513-667-5207

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