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Rachel Alvey
Rachel Alvey at Tom Clark Auto Park

Rachel Alvey | Page 9

Service Advisor

Tom Clark Auto Park

3906 I-35E South
Denton, TX 76210

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4.9
224 Reviews
4.9

224 Reviews

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224 Reviews of Rachel Alvey

June 11, 2025

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Employee Rating

Service people were great. Price to replace window washer tank very high $500 plus?? CTS 2013 I know what you have to do to repackage the tank. Still to high! I guess I’m stuc More

by DLMCCAIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 12, 2025

Tom Clark Auto Park responded

Thank you for your feedback. We're glad to hear that you had a positive experience with our service team at James Wood Chevrolet Denton. We understand your concerns regarding the price for the window washer tank replacement on your 2013 CTS. We aim to provide competitive pricing while ensuring quality service. If you'd like to discuss this further, please feel free to reach out to us directly. We appreciate your understanding and hope to assist you again in the future! Sincerely, James Wood AutoPark Management | 940-591-9663

Jun 12, 2025

DLMCCAIN responded

Thank you for your response. I’m waiting to hear from James Wood on the part so that I can schedule the work. David McCain

June 10, 2025

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Employee Rating

Rachel was a pleasure to work with. She kept me updated on my vehicle status and detailed the process of the repair. More

by WARRENGDYER
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Service Time
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Recommend Dealer
Yes
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Jun 10, 2025

Tom Clark Auto Park responded

Thank you! We appreciate your kind words and are thrilled to hear that you had a great experience with us at James Wood Chevrolet Denton. Keeping you updated and informing you about the repair process is what we strive for, and it’s wonderful to know we met your expectations. We look forward to assisting you again in the future! Sincerely, James Wood AutoPark Management | 940-591-9663

June 10, 2025

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Employee Rating

I had a tricky, intermittent issue with sound on our Escalade. I called on a Thursday and was able to get an appointment the next day with Rachel. We had a long road trip planned for the following Monda More

by Razorhorn
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 10, 2025

Tom Clark Auto Park responded

Thank you for your wonderful review! We’re thrilled to hear that Rachel was able to assist you with the sound issue on your Escalade ESV and that she kept you updated throughout the process. We're glad we could have your vehicle ready before your road trip and that you appreciated the extra touch with the cleaning! We look forward to seeing you again at James Wood Chevrolet Denton! Safe travels! Sincerely, James Wood AutoPark Management | 940-591-9663

June 10, 2025

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Very efficient and friendly had rental available immediately.. keep you updated on my new cars progress. More

by mjackson6315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Trish Cheaney, Taylor Adams , Franklin Wood

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Jun 10, 2025

Tom Clark Auto Park responded

Thank you for your wonderful review! We’re thrilled to hear that you found our service at James Wood Chevrolet Denton to be efficient and friendly. It’s great to know you had a rental available right away and that we kept you updated on your new car's progress. We appreciate your feedback and look forward to serving you again! Sincerely, James Wood AutoPark Management | 940-591-9663

June 07, 2025

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Spur of the moment need for oil change was addressed within an hour. Quick and efficient staff More

by RSRED18
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jarrett Abel

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Jun 07, 2025

Tom Clark Auto Park responded

Thank you for your wonderful review! We're thrilled to hear that your spur-of-the-moment need for an oil change was addressed so quickly at James Wood Chevrolet Denton. Our team strives to provide efficient service, and it's great to know we met your expectations. We look forward to seeing you again for your future automotive needs! Sincerely, James Wood AutoPark Management | 940-591-9663

June 05, 2025

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The service experience was great. The communication on the service progress was excellent. Thank you. More

by JIMFREITUS
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Recommend Dealer
Yes
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Jun 05, 2025

Tom Clark Auto Park responded

Thank you for your kind words! We're delighted to hear that you had a great service experience at James Wood Chevrolet Denton and that our communication met your expectations. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, James Wood AutoPark Management | 940-591-9663

June 04, 2025

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All was good. Just waited for my car and it was ready in a timely manner . More

by TNHALABI
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Service Time
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Recommend Dealer
Yes
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Jun 04, 2025

Tom Clark Auto Park responded

Thank you for your feedback! It's great to hear that everything went smoothly and that your car was ready in a timely manner. We appreciate you choosing James Wood Chevrolet Denton, and we look forward to serving you again in the future! Sincerely, James Wood AutoPark Management | 940-591-9663

June 03, 2025

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Employee Rating

The service advisor, Rachel, was personable and attentive to my needs. The service was timely and addressed all of my concerns. I was appreciative of their attention to detail during my appointment. More

by info@deardrj.com
Workmanship
Service Time
Recommend Dealer
Yes
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Jun 03, 2025

Tom Clark Auto Park responded

Thank you for your wonderful feedback! We’re thrilled to hear that Rachel provided you with personable and attentive service, and that we could address all your concerns in a timely manner. At James Wood Chevrolet Denton, we strive for attention to detail and appreciate your recognition of our efforts. We look forward to seeing you again soon! Sincerely, James Wood AutoPark Management | 940-591-9663

June 03, 2025

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Employee Rating

As soon as I left, my low wiper fluid indicator came on. I assumed they would have checked all the fluids when the car was brought in for oil change and tire rotation. More

by jimmy72
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jun 05, 2025

Tom Clark Auto Park responded

Thank you for your feedback regarding your recent visit to James Wood Chevrolet Denton, Jimmy. We understand your concern about the low wiper fluid indicator after your oil change and tire rotation. The team appreciates your insights, as they help us improve our services. If you'd like to discuss this further, please feel free to reach out to us. We are here to assist you! Sincerely, James Wood AutoPark Management | 940-591-9663

June 01, 2025

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Employee Rating

I appreciate the top-notch service provided by James Woods. From the initial call to set-up service, to the scheduled pick-up and drop-off, everything is always handled smoothly and efficiently. More

by thebuckerts
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 02, 2025

Tom Clark Auto Park responded

Thank you so much for your kind words! We truly appreciate your recognition of our team at James Wood Chevrolet Denton. It’s wonderful to hear that your experience from the initial call to the service pick-up and drop-off was smooth and efficient. We look forward to serving you again in the future! Sincerely, James Wood AutoPark Management | 940-591-9663

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