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Rachel Engel
Rachel Engel at Russ Darrow Direct

Rachel Engel | Page 4

Service Manager

Russ Darrow Direct

988 South Green Bay Road
Neenah, WI 54956

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4.6
37 Reviews

Dealership Experience

4 yrs, 10 mos

4.6

37 Reviews

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37 Reviews of Rachel Engel

March 11, 2025

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Employee Rating

I didn’t get a video this time of them checking everything out on my car . More

by laura.schuh555
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Recommend Dealer
Yes
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March 11, 2025

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It's fine for having bare minimum things done. But dont expect them to rotate your tires after they are barely worn down. But they also won't tell you there's steal belts showing on your other one More

by TIFFANYMARIE1101
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Isaiah Maki , Joe Hawley

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Mar 11, 2025

Russ Darrow Direct responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, Tiffany, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Mike Meacham mike.meacham@russdarrow.com

March 10, 2025

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They were great when I had questions about my new car and let me bring it in and asked them. More

by SABAMA1962
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dalton Jarvey , Samantha Burrell

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Mar 11, 2025

Russ Darrow Direct responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mike Meacham mike.meacham@russdarrow.com

February 23, 2025

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Employee Rating

Great job on cleaning up after oil change and filling fluids, only thing is wish they would have aired up my tires since the light was on More

by Tony
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Workmanship
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Recommend Dealer
Yes
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Feb 23, 2025

Russ Darrow Direct responded

Tony, Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mike Meacham mike.meacham@russdarrow.com

February 09, 2025

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Employee Rating

Excellent communication, prompt great customer service very thorough i like the video that follows the service More

by TAMMERS74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Meacham, Dalton Jarvey, Brennan Wendt, Isaiah Maki , Cecilia Martinez, William Pierce

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Feb 10, 2025

Russ Darrow Direct responded

Thanks for sharing your thoughts about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com

February 02, 2025

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Employee Rating

Nice to see your hands on work and honesty and see what you're doing More

by Linda.ott
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Recommend Dealer
Yes
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Feb 03, 2025

Russ Darrow Direct responded

Thank you so much for your excellent review, Linda! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Direct to be a positive one. Please don't hesitate to reach out if you need anything else. Mike Meacham mike.meacham@russdarrow.com

January 31, 2025

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Employee Rating

Purchase a pathfinder’ and they sold extended warranty doesn’t cover anything The warranty understanding that it doesn’t cover normal wear items but other items that aren’t normal are also not covered. More

by Tom Lyons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tyson Fancher, Isaiah Maki , Cecilia Martinez

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