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Rachel Engel

Overview Reviews (39) Inventory (102)

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Rachel Engel

Rachel Engel | Page 4

Service Manager

Russ Darrow Direct

988 South Green Bay Road
Neenah, WI 54956

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4.6

39 Reviews

Overview Reviews (39) Inventory (102)

Dealership Experience

5 yrs, 1 mo

4.6

39 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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39 Reviews of Rachel Engel

March 17, 2025

Dealership Rating

Employee Rating

The did a great job. Even told me there some other things that needed to be done. What nice people please to go there. Even told me there some other things that needed to be done. What nice people please to go there. More

by INNLOVEJSL4LIFE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Isaiah Maki , Cecilia Martinez

Mar 18, 2025 -

Russ Darrow Direct responded

Thank you for choosing Russ Darrow Direct. Your feedback and rating mean a lot to us. We're glad Rachel, Isaiah, and Cecilia were able to help, and we hope to see you again! Mike Meacham mike.meacham@russdarrow.com

March 11, 2025

Dealership Rating

Employee Rating

They do the job. They’re nice and it gets done. It was easy to get an appointment. They’re nice and it gets done. It was easy to get an appointment. More

by amber8698

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Isaiah Maki , Cecilia Martinez

Mar 12, 2025 -

Russ Darrow Direct responded

Thank you, Amber, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Direct. Mike Meacham mike.meacham@russdarrow.com

March 11, 2025

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Employee Rating

I didn’t get a video this time of them checking everything out on my car . everything out on my car . More

by laura.schuh555

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

March 11, 2025

Dealership Rating

Employee Rating

It's fine for having bare minimum things done. But dont expect them to rotate your tires after they are barely worn down. But they also won't tell you there's steal belts showing on your other one But dont expect them to rotate your tires after they are barely worn down. But they also won't tell you there's steal belts showing on your other ones. Definitely won't be having this place do anything tire related on any of my vehicles More

by TIFFANYMARIE1101

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Isaiah Maki , Joe Hawley

Mar 11, 2025 -

Russ Darrow Direct responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, Tiffany, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Mike Meacham mike.meacham@russdarrow.com

March 10, 2025

Dealership Rating

Employee Rating

They were great when I had questions about my new car and let me bring it in and asked them. let me bring it in and asked them. More

by SABAMA1962

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dalton Jarvey , Samantha Burrell

Mar 11, 2025 -

Russ Darrow Direct responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mike Meacham mike.meacham@russdarrow.com

February 23, 2025

Dealership Rating

Employee Rating

Great job on cleaning up after oil change and filling fluids, only thing is wish they would have aired up my tires since the light was on fluids, only thing is wish they would have aired up my tires since the light was on More

by Tony

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Feb 23, 2025 -

Russ Darrow Direct responded

Tony, Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mike Meacham mike.meacham@russdarrow.com

February 09, 2025

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Employee Rating

Excellent communication, prompt great customer service very thorough i like the video that follows the service very thorough i like the video that follows the service More

by TAMMERS74

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael Meacham, Dalton Jarvey, Brennan Wendt, Isaiah Maki , Cecilia Martinez, William Pierce

Feb 10, 2025 -

Russ Darrow Direct responded

Thanks for sharing your thoughts about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com

February 02, 2025

Dealership Rating

Employee Rating

Nice to see your hands on work and honesty and see what you're doing you're doing More

by Linda.ott

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Feb 03, 2025 -

Russ Darrow Direct responded

Thank you so much for your excellent review, Linda! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Direct to be a positive one. Please don't hesitate to reach out if you need anything else. Mike Meacham mike.meacham@russdarrow.com

January 31, 2025

Dealership Rating

Employee Rating

Purchase a pathfinder’ and they sold extended warranty doesn’t cover anything The warranty understanding that it doesn’t cover normal wear items but other items that aren’t normal are also not covered. doesn’t cover anything The warranty understanding that it doesn’t cover normal wear items but other items that aren’t normal are also not covered. The prices of service are higher than normal and customer service is poor More

by Tom Lyons

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Tyson Fancher, Isaiah Maki , Cecilia Martinez

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