Rachel Fox
Rachel Fox at Luther Hudson Chevrolet GMC

Rachel Fox | Page 13

Service Advisor

Luther Hudson Chevrolet GMC

1220 Crestview Dr
Hudson, WI 54016

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371 Reviews
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371 Reviews

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371 Reviews of Rachel Fox

September 29, 2022

Dealership Rating
Employee Rating

Did 135,000 maintenance;l. My tires were rotated and aligned according to my invoice but the car vibrates weirdly ar Highway speed. I am bringing my car back in for tires and More

by scificpa2009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 01, 2022

Luther Hudson Chevrolet GMC responded

Wendy, Thank you for your feedback and business! I checked with Marti and reviewed your last service visit which did indicate you are in need of new tires which is likely causing your vibration. New brakes and tires should have no bearing on the alignment or balancing of the new tires. Please be assured it will make a difference in how your vehicle handles. Kind regards, Tim Jubie General Manager

September 27, 2022

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Employee Rating

Great atmosphere followed up by outstanding service - went out of their way to help me with a parts availability issue so that a second visit wouldn’t be required More

by john.wayne1974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Jubie, Jeremiah Johnson , Marti Korbel

Sep 30, 2022

Luther Hudson Chevrolet GMC responded

John, Thanks for highlighting some of our staff who helped make this such a great experience! Regards, Tim Jubie General Manager

September 26, 2022

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Employee Rating

Individuals from being able to I’m very pleased with the service That I received. I was able to get my vehicle in and able to get a rental for the time my car was being serviced. More

by Tracihope1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 28, 2022

Luther Hudson Chevrolet GMC responded

Tracihope1969, We appreciate your positive review about your recent experience with us! Regards, Tim Jubie General Manager

September 23, 2022

Dealership Rating
Employee Rating

Rachel and Marti always take great care of our family fleet. Rachel went above and beyond to help us get back on the road and where we needed to be on time! We love Luther Hudson Chevrolet GMC! More

by sarahd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marti Korbel

Sep 24, 2022

Luther Hudson Chevrolet GMC responded

Sarahd, We're glad to hear you found Marti and Rachel were so helpful! Regards, Tim Jubie General Manager

September 22, 2022

Dealership Rating
Employee Rating

You guys offered a fair price on our tires and we received hassle free service thank you. More

by bkreyer001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 24, 2022

Luther Hudson Chevrolet GMC responded

Bkreyer001, We want all our guests to have a comfortable and stress-free experience with us! Regards, Tim Jubie General Manager

September 15, 2022

Dealership Rating
Employee Rating

Very Friendly, easy to talk to, and everyone seams to educated and what they are talking about as it relates to automatics. More

by Keith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Jubie , Marti Korbel

Sep 18, 2022

Luther Hudson Chevrolet GMC responded

Keith, We're glad to hear you found our staff was so friendly, knowledgeable and helpful! Regards, Tim Jubie General Manager

September 13, 2022

Dealership Rating
Employee Rating

Kind, courteous people who take care of my GMC Sierra as much as I love it. More

by KTBUG802002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 15, 2022

Luther Hudson Chevrolet GMC responded

Hello Ktbug802002, We want all our guests to have a comfortable and stress-free experience with us! Regards, Tim Jubie General Manager

September 08, 2022

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Employee Rating

they were very friendly but had to call to see if part was in don't know what happened there but part came in and sat on it for about a week don't know if parts didn't let them know or just sat on it. More

by NIPEARSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Jubie

Sep 11, 2022

Luther Hudson Chevrolet GMC responded

Hello Nipearson, We appreciate you taking the time to leave us this feedback and are working to correct the parts notification in our system. Regards, Tim Jubie General Manager

September 06, 2022

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Employee Rating

Prompt service and great communications . Rachel does an excellent job. I bring all vehicles to this dealership. More

by Wadepauldavis1965
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 06, 2022

Wadepauldavis1965 responded

Thanks for the great service

September 05, 2022

Dealership Rating
Employee Rating

I was disappointed they had my vehicle all day and I got there and still had to wait for them to finish and I hope they changed my oil because they didn't reset the oil change More

by KOOL0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 07, 2022

Luther Hudson Chevrolet GMC responded

KOOL0, Thank you for reaching out to us!! We regret to hear you were unhappy about the situation you but unless you specify a time we perform waits first, hard mechanically second because we almost always need additional parts and the easiest jobs last because they will not require any additional parts. We apologize but only waits get done when a specific time has been requested. If you stop by we will be happy to reset your oil light and wash your vehicle! Kind regards, Tim Jubie General Manager

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