Rachel Rodriguez Amador

Terrible experience with this dealership on a used vehicle . First they refused to remove the 20 dollar tracking device that they charge 695 dollars for claiming it takes 1/2 a day to remove. Then the vehicle . First they refused to remove the 20 dollar tracking device that they charge 695 dollars for claiming it takes 1/2 a day to remove. Then they offered to remove it but told me they just meant removing the charge but leaving the device in the car even though I wasn’t financing. Later I was told it takes about a half hour to remove the tracker by another salesperson. Then after agreeing to an “out the door” price and removing the tracker in a text I drove a hour to the dealership for a bait and switch where they tried to add over 600 dollars to the price after lecturing me about my impatience. I was never assigned someone to work with and instead have been dealing with 3 separate people who seem to be entirely unable to communicate with each other. Don’t waste you time with these incompetent fraudsters. More

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Recently purchased a car here, the whole experience was excellent including the sales representative and finance personnel also was informative and easy to work with. Would highly recommend this dealershi excellent including the sales representative and finance personnel also was informative and easy to work with. Would highly recommend this dealership and would return in the future when needed. Also the technical Genius was amazing at setting up everything we needed in the vehicle so we didn't have to figure that all out on our own, Thank You! More

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Everything was great except car pricing and STARGARD. The price was higher for $6000 than kbb says. In my specific vehicle there’s a base - no package installed. And they didn’t cut off the price for m The price was higher for $6000 than kbb says. In my specific vehicle there’s a base - no package installed. And they didn’t cut off the price for my request. My vehicle for trade-in was priced $3000 below kbb. That’s frustrating. STARGARD - it’s third party aftermarket software. It’s not product of BMW. I don’t have to buy it. They pushed me to pay for it $695. From my previous experience (2 years ago) STARGARD stopped working after 4 months - till now, and BMW dealership refused fix it for free. They want me to pay over $200 to take a look at and diagnose. More

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Working with Rachel was wonderful. ..very knowledgeable and thorough with great follow up. A very positive new car buying experience!! ..very knowledgeable and thorough with great follow up. A very positive new car buying experience!! More

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