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Rachelle Pennington

Overview Reviews (364) Inventory (168)

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Rachelle Pennington

Rachelle Pennington | Page 36

Service Advisor

Mercedes-Benz of Columbus

7470 Veterans Parkway
Columbus, GA 31909

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4.9

364 Reviews

Overview Reviews (364) Inventory (168)

Dealership Experience

5 yrs, 1 mo

Industry Experience

11 yrs, 6 mos

Languages Spoken

English

4.9

364 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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364 Reviews of Rachelle Pennington

January 18, 2022

Dealership Rating

Employee Rating

Rachelle in the service area was excellent , friendly , nice. She explained everything before they even began working on my car. It only took 2 hours for service to be completed on my car nice. She explained everything before they even began working on my car. It only took 2 hours for service to be completed on my car More

by bob_sharla

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Jan 18, 2022 -

Mercedes-Benz of Columbus responded

Thank you bob_sharla, for sharing about your experience. We love to hear feedback from our customers and appreciate you taking the time to share. Please let us know if there is anything else we can do for you!

January 08, 2022

Dealership Rating

Employee Rating

We’re always happy with their service and professionalism.They always go and beyond. I will never change to a different dealer , love my cat professionalism.They always go and beyond. I will never change to a different dealer , love my cat More

by TEENAMZAC

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Joshua Andujar, Brittany Whatley, Lizzy Spitzmiller , RJ Campbell, Lauren Farthing, Richard Joyner, Debi Lewis

Jan 11, 2022 -

Mercedes-Benz of Columbus responded

Thank you so much for your feedback, TEENAMZAC! It’s reviews like yours that make our job so rewarding! Please don’t hesitate to reach out to us anytime we can be of assistance. Wishing you many happy miles!

January 06, 2022

Dealership Rating

Employee Rating

On time service with friendly valet and good follow up. Parts ordered for return visit. Parts ordered for return visit. More

by Davidpassman3

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Jan 07, 2022 -

Mercedes-Benz of Columbus responded

Davidpassman3, thank you for your feedback. Please let us know if there is anything else we can do for you.

December 29, 2021

Dealership Rating

Employee Rating

Everyone here is always so helpful! All are knowledgeable for all of our needs. It’s a pleasure to visit! All are knowledgeable for all of our needs. It’s a pleasure to visit! More

by BYARBROUGH96

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Jan 03, 2022 -

Mercedes-Benz of Columbus responded

Thank you so much for your feedback BYARBROUGH96! Please don't hesitate to reach out to us if there its anything else we can do to accommodate your needs! Wishing you a joyous new year!

December 21, 2021

Dealership Rating

Employee Rating

Always on time. Courteous. Expert work. Friendly. Easy to talk with. Explains work in detail. Always washed and clean car after service. to talk with. Explains work in detail. Always washed and clean car after service. More

by CAROLYNFAYECHILDS

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Lizzy Spitzmiller , RJ Campbell, Lauren Farthing

Dec 21, 2021 -

Mercedes-Benz of Columbus responded

Thank you so much CAROLYNFAYECHILDS for the feedback! We will be sure to pass on your review to our service department. Please let us know if there is anything we can do for you! Wishing you a wonderful and safe holiday season!

December 15, 2021

Dealership Rating

Employee Rating

My service adviser & my Mercedes mentor Elizabeth & Rachelle new associates both are great . last few years Elizabeth awesome . great Asset for Mercedes is taking care of my Mercedes. great custom Rachelle new associates both are great . last few years Elizabeth awesome . great Asset for Mercedes is taking care of my Mercedes. great customer services. G M Mr. Richard great man. More

by ALEXNAIK

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Lizzy Spitzmiller , Richard Joyner, do not know other service persons

Dec 15, 2021 -

Mercedes-Benz of Columbus responded

ALEXNAIK, thank you for sharing about your experience with Lizzy and Richard over the years! We are also happy to hear about your experience with Rachelle :) We look forward to continuing servicing your needs. Wishing you a wonderful holiday season!

December 09, 2021

Dealership Rating

Employee Rating

Excellent service provided by great customer service representatives! Always enjoy coming to this dealership because I know my service will be completed in a professional manner. representatives! Always enjoy coming to this dealership because I know my service will be completed in a professional manner. More

by BONNIE25

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: RJ Campbell

December 08, 2021

Dealership Rating

Employee Rating

Good customer service and professional technicians. Willing to go the extra mile to resolve issues. Willing to go the extra mile to resolve issues. More

by sleesaxon

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: RJ Campbell

Dec 08, 2021 -

Mercedes-Benz of Columbus responded

Thank you for sharing your feedback! We are happy to hear about your experience with our service department. Please let us know if there is anything else we can do for you! Wishing you a wonderful Holiday Season.

December 03, 2021

Dealership Rating

Employee Rating

Very good service I love to go there every time I need Very good service I love to go there every time I need to make my car look new too Very good service I love to go there every time I need to make my car look new too More

by DIEMPHAN40

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Lizzy Spitzmiller , RJ Campbell, Lauren Farthing

Dec 03, 2021 -

Mercedes-Benz of Columbus responded

DIEMPHAN40, we are thrilled to hear about your service experience! Thank you for taking the time to share. Please let us know if there is anything else we can do for you!

November 30, 2021

Dealership Rating

Employee Rating

This dealership is easy to contact, very efficient and service is quick. Car is always clean when work is completed. service is quick. Car is always clean when work is completed. More

by CSFIELDS45

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: RJ Campbell

Dec 03, 2021 -

Mercedes-Benz of Columbus responded

Thank you, CSFIELDS45, for sharing your feedback! We look forward to your next visit. Please let us know if there is anything we can do for you in the meantime.

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