Rachelle Pennington

The team did a good job with both my vehicles this year! The service team has improved over the years. I have had cars serviced by MB Columbus since 1994. My overall review still reflects some legacy experi The service team has improved over the years. I have had cars serviced by MB Columbus since 1994. My overall review still reflects some legacy experience.. More

by adsingh Verified Customer Verified Customer

Helpful 0

Report | Print

Rachelle is helpful, knowledge, and friendly. I am appreciative of the help she provides along with her team. I am appreciative of the help she provides along with her team. More

by Sonjia Verified Customer Verified Customer

Helpful 0

Report | Print

Thank you for always being so nice and supportive and taking care of my car. The next time I come in I want to inquire about a wheel lock and new windshield wipers. taking care of my car. The next time I come in I want to inquire about a wheel lock and new windshield wipers. More

by Walter D Moore Verified Customer Verified Customer

Helpful 0

Report | Print

This is the best dealership the employees are always nice and respectful the atmosphere is always good and respectful the atmosphere is always good More

by coxtangela7 Verified Customer Verified Customer

Helpful 0

Report | Print

Rachelle is top notch and provides the warm, personal and professional service that I have come to expect, and she never fails. Her advice is honest, explaining the services that we need and those that are n professional service that I have come to expect, and she never fails. Her advice is honest, explaining the services that we need and those that are not needed (for the time being). The integrity and knowledge that she has shown me gives me the confidence that has earned my loyalty to M-B of Columbus. More

by leonardo_jay Verified Customer Verified Customer

Helpful 0

Report | Print

excellent service. very friendly as always.timely,gave me a loaner,wil be back again and will refer cusomers very friendly as always.timely,gave me a loaner,wil be back again and will refer cusomers More

by blackbeauty1928 Verified Customer Verified Customer

Helpful 0

Report | Print

Warranty company advised me since Rachel started another claim instead of using the open claim that CarMax started for the same issue is the reason their not able to approve my claim since the new ticket sh claim instead of using the open claim that CarMax started for the same issue is the reason their not able to approve my claim since the new ticket showing I’m over my miles. More

by keiundrasmith9 Verified Customer Verified Customer

Helpful 0

Report | Print

Pleasantly surprised by their services. I expected extreme pricing but was pleasantly surprised that the diagnosis was waved when I used their services. They also offered ways to return my I expected extreme pricing but was pleasantly surprised that the diagnosis was waved when I used their services. They also offered ways to return my vehicle to me. I have solicited other Mercedes services and have found them to be more expensive and they don't offer any of the services that Mercedes of Columbus offers. Service was cheerful and helpful also. More

by eczjme Verified Customer Verified Customer

Helpful 0

Report | Print

2nd recall in two years Not good for a Mercedes. I am disappointed to say the least I am disappointed to say the least More

by Raleyjudy7 Verified Customer Verified Customer

Helpful 0

Report | Print

Rachelle was professional and welcoming. Waiting area was accommodating with refreshments and comfortable seating while waiting. The service was quick and efficient. I spent a little over a Waiting area was accommodating with refreshments and comfortable seating while waiting. The service was quick and efficient. I spent a little over an hour there for my car to be serviced which included a complimentary hand wash and vacuum. I will be returning to this location for all of my future services and highly recommend working with Rachelle and the rest of Mercedes Benz Columbus staff. More

by cmorgan19 Verified Customer Verified Customer

Helpful 0

Report | Print