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Rachelle Pennington
Rachelle Pennington at Mercedes-Benz of Columbus

Rachelle Pennington

Service Advisor

Mercedes-Benz of Columbus

7470 Veterans Parkway
Columbus, GA 31909

Contact Me
4.9
359 Reviews

Dealership Experience

4 yrs, 11 mos

Industry Experience

11 yrs, 4 mos

Languages Spoken

English English

4.9

359 Reviews

Write a Review

359 Reviews of Rachelle Pennington

July 16, 2026

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Employee Rating

I had an excellent experience at this Mercedes dealership. Everyone was incredibly friendly, professional, and welcoming from start to finish. Jasmine, Haley, and Rachelle were especially kind, he More

by Cody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Haley McDonald , Jasmine

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Jul 16, 2026

Mercedes-Benz of Columbus responded

Thank you so much for taking the time to share your experience with us! We are absolutely thrilled to read your kind words. Providing a friendly, professional, and welcoming atmosphere is exactly what we strive for, and it is incredibly rewarding to hear that we hit the mark for you from start to finish.

July 15, 2026

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Employee Rating

Personnel are very nice. Initial repair didn't solve issue. Had to return. Loaner and discount were given for inconvenience, More

by DJPORTER97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Haley McDonald, Robert Connor, Jose Torres

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Jul 16, 2026

Mercedes-Benz of Columbus responded

Thank you for taking the time to share your honest feedback with us. While we are glad our team was able to assist you, we sincerely apologize that the initial repair did not resolve the issue the first time around.

July 15, 2026

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Customer Service is Top Notch! !! Always a Good Experience when I come here. Keep up The Good Work!! More

by Dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lizzy Spitzmiller, Raul Navarro

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Jul 16, 2026

Mercedes-Benz of Columbus responded

Thank you so much for the glowing review! We are absolutely thrilled to hear that your visits are consistently excellent.

July 15, 2026

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The service was good. The wait time was ok. The staff was very friendly and helpful . More

by OBLACK
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 16, 2026

Mercedes-Benz of Columbus responded

Thank you so much for taking the time to share your experience with us! We appreciate your honest feedback and are glad to hear that you had a positive visit overall.

July 14, 2026

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Her attention to the situation with my vehicle was superb! The dealership made it right! More

by C. Yolande Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brittany Whatley, Lizzy Spitzmiller, Haley McDonald, Jose Torres

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Jul 16, 2026

Mercedes-Benz of Columbus responded

Thank you so much for taking the time to share this! We are absolutely thrilled to hear that we were able to turn things around and make everything right for you.

July 12, 2026

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Employee Rating

The staff was Very helpful and knowledgeable. Rachelle is the best service rep. She went out of her way to make my experience efficient and easy! More

by MELISSALmalloy
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Service Communication
Recommend Dealer
Yes
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Jul 16, 2026

Mercedes-Benz of Columbus responded

Thank you so much for the fantastic review! We are absolutely thrilled to hear that you had such a seamless and stress-free visit with us.

July 11, 2026

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Employee Rating

She went above my expectations to ensure I was happy with the situation concerning the parts and installation on my vehicle. More

by C. Yolande Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 16, 2026

Mercedes-Benz of Columbus responded

Thank you so much for taking the time to share your experience with us! We are absolutely thrilled to hear that our team member went above and beyond to ensure you were completely satisfied.

July 08, 2026

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Rachelle is an outstanding performer at the dealership! She is knowledgeable and professional. All my experiences with Rachelle have always been pleasant and trustworthy. Thanks, Rachelle for all you do! More

by sanksjackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 10, 2026

Mercedes-Benz of Columbus responded

Thank you for this awesome review, [Reviewer's Name]! Our staff strives to provide great customer service, so we are glad you are happy. We will be sure to pass your kind words along to Rachelle. We look forward to serving you again in the future!

July 06, 2026

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Employee Rating

Ernest was very knowledgeable and thorough. Any question I had, or concern, he addressed it. Even today when I had questions about the dealership attaching the running boards on my vehicle! He More

by C. Yolande Johnson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Malcolm Waller, Earnest Jenkins, Jose Torres

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Jul 10, 2026

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're glad to hear that Ernest was able to address all your questions and concerns thoroughly. We appreciate your kind words and look forward to serving you again in the future!

July 06, 2026

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Employee Rating

Rachelle is awesome, very professional, promotes Excellence with her piers, always maintains outstanding Customer Service More

by lovely
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nadie Martin, Debi Lewis, Lizzy Spitzmiller, Earnest Jenkins, Haley McDonald , Jasmine

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Jul 10, 2026

Mercedes-Benz of Columbus responded

Thank you for this awesome review! We are thrilled to hear about your excellent experience with Rachelle. Her dedication to professionalism and outstanding customer service truly sets a high standard. We look forward to serving you again in the future!

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