Rachelle Pennington

Friendly employees, clean environment. Not sure what else to say that would take up eleven more words.... nevermind, there it goes. Not sure what else to say that would take up eleven more words.... nevermind, there it goes. More

by timm.ninety Verified Customer Verified Customer

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Excellent customer service very professional. Kept updated on status of vehicle. Excellent staff throughout dealership Kept updated on status of vehicle. Excellent staff throughout dealership More

by Jakk52 Verified Customer Verified Customer

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Thanks very much for the professional service provided I am very pleased with the outcome for getting my vehicle in right away ,thanks to the entire team also thanks for the shuttle ,the driver were very p am very pleased with the outcome for getting my vehicle in right away ,thanks to the entire team also thanks for the shuttle ,the driver were very professional,also thanks to Rachelle. More

by CSANDS78 Verified Customer Verified Customer

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By far the best service experience ever. I can say that after twelve years of dealing with Mercedes-Benz of Columbus, we are still completely satisfied. I can say that after twelve years of dealing with Mercedes-Benz of Columbus, we are still completely satisfied. More

by PSCUT Verified Customer Verified Customer

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Awesome, courteous, professional, timely service. Ms Rachelle did a wonderful job keeping us informed of progress Ms Rachelle did a wonderful job keeping us informed of progress More

by wevan2021 Verified Customer Verified Customer

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Amazing response…. amazing service and everyone so polite and proactive! The BEST dealership I’ve ever dealt with making sure needs are met. Thank you Mercedes of Colu amazing service and everyone so polite and proactive! The BEST dealership I’ve ever dealt with making sure needs are met. Thank you Mercedes of Columbus!!!! More

by pameladobrien Verified Customer Verified Customer

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Rachelle did OK. My problem is taking the car in for service B. Estimated cost $750. After I received it back Rachelle called me to explain my automobile needed $80 My problem is taking the car in for service B. Estimated cost $750. After I received it back Rachelle called me to explain my automobile needed $8000 in additional repairs. This is a car that has 21,000 miles on it. So I opted for NONE of those additional things. One of the estimates was $2000 to change spark plugs on an eight cylinder engine. Our engine is six cylinders. I don't think I'll be going back. More

by PJJLAW Verified Customer Verified Customer

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Very polite, helpful and customer service oriented! Answered any questions that I had which to me is an example of professionalism Answered any questions that I had which to me is an example of professionalism More

by stump845 Verified Customer Verified Customer

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Having a ruptured heater hose is bad. MBof C was so helpful : supplying shuttle service, a loaned Vehicle and ultimately a nicely repaired automobile. MBof C was so helpful : supplying shuttle service, a loaned Vehicle and ultimately a nicely repaired automobile. More

by RICKSPITZMILLER Verified Customer Verified Customer

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Rachelle did a fantastic job keeping me updated on the repairs and making sure my vehicle didn’t need any additional maintenance. repairs and making sure my vehicle didn’t need any additional maintenance. More

by erbie crowell Verified Customer Verified Customer

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