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Rachelle Roberts
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Rachelle Roberts | Page 28
Service Advisor
Spreen Honda Loma Linda
25050 Redlands Blvd
Loma Linda, CA 92354
278 Reviews
Dealership Experience
23 yrs, 6 mos
Industry Experience
23 yrs, 6 mos
Languages Spoken
English
278 Reviews
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278 Reviews of Rachelle Roberts
May 26, 2019
Disappointing. Upsetting. Loss of trust to service advisor I was let down by a service center that I once thought was really honest. I took my vehicle for an oil change and a routine brake inspection. Inwas t I was let down by a service center that I once thought was really honest. I took my vehicle for an oil change and a routine brake inspection. Inwas told by Rochelle that my brakes were 'metal to metal'. I was quoted close to $400 dollars. Due to the cost I decided to change the rear brakes myself. I was lied to by Rochelle. My brake pads were not metal to metal. Rochelle explained that there was no material left on my brake pads. That was incorrect. I would think taking my vehicle in to a reputable dealership for service would provide their service clients with accurate and trustworthy advise. If this recommendation came from your service technicians, they are not doing their job correctly. I feel the need to reach out to the better business bureau just because I fear other clients are being taken advantage of as they may not be mechanically inclined. Prior to this experience. I loved taking my vehicle to Derrick mann. He was awesome everytime I was there. I am now exploring other dealerships to take my vehicle to for service. More
by az080107
Verified Customer
Helpful 
May 25, 2019
Excellent The staff was welcoming, helpful & courteous. The wait was within reason. I was told what else needed to be & choose to wait until next visit. The staff was welcoming, helpful & courteous. The wait was within reason. I was told what else needed to be & choose to wait until next visit. More
by arroway,69Ball
May 24, 2019
Honda Service Great customer service from start to finish, I have 3 Honda Autos that I have serviced at Spreen Honda, the Service Writer was very friendly, polite, Great customer service from start to finish, I have 3 Honda Autos that I have serviced at Spreen Honda, the Service Writer was very friendly, polite, and knowledgeable. More
by SDEMAIO2000
Other Employees Tagged: Manny Salas
May 21, 2019
Thumbs up👍🏼 Rachel, the services was awesome! In and out quick with no hassle. Highly recommend her to others. She’s very helpful and remember your last service Rachel, the services was awesome! In and out quick with no hassle. Highly recommend her to others. She’s very helpful and remember your last service More
by GMARITONANG
May 19, 2019
good services I have been to Spreen Honda services dept for my car for several years. They are very good and get my car finished quickly. I usually make an appoin I have been to Spreen Honda services dept for my car for several years. They are very good and get my car finished quickly. I usually make an appointment for the services. I have not had any issue so far. More
by mmatsu
May 18, 2019
Great customer service! The customer service was fantastic! I inquired about an issue I had and it was taken care of very easily. The service advisor went out of her way to a The customer service was fantastic! I inquired about an issue I had and it was taken care of very easily. The service advisor went out of her way to assist. Thank you! More
by sallen6
May 18, 2019
All was fine. I had routine service. I was a waiter. I found the waiting area quieter than I had experienced at other visits. However, pop music blared and spilled I had routine service. I was a waiter. I found the waiting area quieter than I had experienced at other visits. However, pop music blared and spilled over from showroom. It was an irritant but tuned it out mostly. . Service people I dealt with were exceedingly polite and helpful. The work was completed close to the estimated time. More
by WDE
Other Employees Tagged: Johnny Torrez , Adam Garcia, Melina Wilson
May 18, 2019
First Oil change and tire rotation Great service and warm welcoming. A little backed up due to walk-ins so I had to wait over an hour but the waiting room was open enough to accommodate Great service and warm welcoming. A little backed up due to walk-ins so I had to wait over an hour but the waiting room was open enough to accommodate a long stay. The lady helping me was nice and informative. More
by NICHOLAS.DAVID.CHRISTENSEN
