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Rachide Reese

Overview Reviews (263)

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Rachide Reese

Service Advisor

Tynan's Volkswagen

700 S Havana St
Aurora, CO 80012

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4.8

263 Reviews

Overview Reviews (263)

4.8

263 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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263 Reviews of Rachide Reese

January 24, 2026

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It was a wonderful service. My car was there all-day but the work was phenomenal! My car was there all-day but the work was phenomenal! More

by MALIHASAMEENS

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Rachide Reese

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January 21, 2026

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My interactions with Rachide were positive. Other than him, I had to ask you to charge the car when it was at 60-something percent. You should be doing that for customers. A bird pooped on the Other than him, I had to ask you to charge the car when it was at 60-something percent. You should be doing that for customers. A bird pooped on the windshield and no one bothered to clean it off. Why aren't you washing cars prior to returning to the customer? A quick wash and vacuum is always nice. More

by dustjms

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Rachide Reese

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Jan 21, 2026 -

Tynan's Volkswagen responded

Thank you for your feedback, and we’re glad to hear your experience with Rachide was positive. We do offer a complimentary exterior wash; however, weather and temperature conditions can limit when this service is available. We apologize that this was not communicated more clearly and will ensure vehicles are returned as clean as possible. Complimentary charging is not part of our standard services, though we are always happy to charge the vehicle upon request. We appreciate your feedback and look forward to serving you again. Jacqueline Goldsboro Customer Care Coordinator

January 20, 2026

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My only complaint was it took so long and at first I didn't feel I was being communicated with. But Rachide was great!! didn't feel I was being communicated with. But Rachide was great!! More

by Kimbie

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Rachide Reese

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Jan 21, 2026 -

Tynan's Volkswagen responded

Thank you for your feedback. We apologize for the delay and any lack of communication at the beginning of your experience. We’re glad Rachide was able to step in and provide great service, and we’ll be sure to share your kind words with him. Your comments help us improve, and we appreciate you taking the time to let us know. Jacqueline Goldsboro - Customer Care Coordinator

January 19, 2026

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The service from Rachide was excellent he was thorough with explaining to me what was wrong with my car. My issue is with the lack of loaner cars that was available. My car was held for over a week and no with explaining to me what was wrong with my car. My issue is with the lack of loaner cars that was available. My car was held for over a week and nothing was available and this was a huge inconvenience for me & my wife. You need more loaners for cars that will be held for a long period of time. More

by MALLEN1019

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Rachide Reese

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Jan 20, 2026 -

Tynan's Volkswagen responded

Thank you for your feedback. We’re happy to hear Rachide provided excellent and thorough service. We apologize for the inconvenience caused by the limited loaner availability and understand how difficult that must have been during the extended repair. Your comments have been shared with our team as we work to improve this experience. Jacqueline Goldsboro - Customer Care Coordinator

January 18, 2026

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Rachide went above and beyond to address an issue ive had w my visor for over a year! Thank you!!! Im very grateful and so happy for this w my visor for over a year! Thank you!!! Im very grateful and so happy for this More

by SAMSARA2250

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Rachide Reese

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Jan 19, 2026 -

Tynan's Volkswagen responded

Thank you for sharing your experience. We’re so glad to hear that Rachide went above and beyond to resolve your visor issue. Your satisfaction means a great deal to us, and we truly appreciate your kind feedback. Jacqueline Goldsboro - Customer Care Coordinator

January 16, 2026

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This is my first VW and i was very impressed with the process from start to finish. process from start to finish. More

by ELUPHER7

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Rachide Reese

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Jan 19, 2026 -

Tynan's Volkswagen responded

Thank you for sharing your experience! We’re so glad your first VW purchase was such a great one and that the process impressed you from start to finish. Welcome to the VW family — we truly appreciate you choosing us! Jacqueline Goldsboro - Customer Care Coordinator

January 16, 2026

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Rachide was very thorough, kind, and helpful with my recent service appointment. I really appreciated all his help and he went above and beyond! recent service appointment. I really appreciated all his help and he went above and beyond! More

by ROCHEFORTKATELYN

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Rachide Reese

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Jan 19, 2026 -

Tynan's Volkswagen responded

Thank you for the kind feedback! Rachide truly goes above and beyond for our customers, and we’re so glad his care and attention made your service visit a great experience. We really appreciate you taking the time to share this. Jacqueline Goldsboro - Customer Care Coordinator

January 14, 2026

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Employee Rating

Good It was a pleasant experience did the job quickly The work was done quickly and efficiently work was done quickly and efficiently More

by INSUREGIL69

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Rachide Reese

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Jan 15, 2026 -

Tynan's Volkswagen responded

Thank you for your feedback! We’re glad to hear you had a pleasant experience and that the work was completed quickly and efficiently. We appreciate your support and look forward to helping you again. Jacqueline Goldsboro - Customer Care Coordinator

January 13, 2026

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Employee Rating

Excellent service as always Work is done correctly and communication about necessary repairs is always well done communication about necessary repairs is always well done More

by KMSHATWELL

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Rachide Reese

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Jan 14, 2026 -

Tynan's Volkswagen responded

Thank you for your kind words and continued support! We’re glad to hear the work is always done right and communication meets your expectations. We truly appreciate you! Jacqueline Goldsboro - Customer Care Coordinator

January 12, 2026

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Everyone is responsive and provides clear and straight forward answers on what needs to be done and what it will cost and what was found while they did the work. forward answers on what needs to be done and what it will cost and what was found while they did the work. More

by JEN.ARNQUIST

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Rachide Reese

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Jan 13, 2026 -

Tynan's Volkswagen responded

Thank you, Jen, for taking the time to share your experience. We’re glad to hear our team was responsive and provided clear, straightforward communication regarding the work performed, costs, and findings. Transparency and customer care are of utmost importance to us, and we truly appreciate your feedback. Jacqueline Goldsboro - Customer Care Coordinator