Rachide Reese | Page 3

My experience with the service department was extremely disappointing. The issue wasn't just the repair itself—it was the way I was treated throughout the process. Communication was poor, phone calls were disappointing. The issue wasn't just the repair itself—it was the way I was treated throughout the process. Communication was poor, phone calls were not returned, and I felt as though my concerns were dismissed rather than addressed. Instead of being treated as a valued customer, I felt like an inconvenience. The staff lacked professionalism, provided inconsistent information, and showed little interest in resolving my concerns. What should have been a straightforward service appointment became a frustrating experience that required repeated follow-ups on my part. Customer service is just as important as technical expertise, and unfortunately this service department failed on both fronts. I left feeling frustrated, disrespected, and with very little confidence in their commitment to customer care. Based on my experience, I would not recommend this dealership's service department to others. More

by TWEETCHOC Verified Customer Verified Customer

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I asked some silly questions (didn’t know what drum breaks were and that they last basically forever), didn’t talk down to me for not knowing. Maintenance visit was a pretty quick in and out, would rec breaks were and that they last basically forever), didn’t talk down to me for not knowing. Maintenance visit was a pretty quick in and out, would recommend! Chatted with Omar while I waited and he humored my musings about missing the Golf R coming in a manual transmission. More

by Christopher Belfance Verified Customer Verified Customer

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It was very good good customer service I have my car back on time Good job on time Good job More

by MPARKER442 Verified Customer Verified Customer

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Kept me updated of the process Was attentive and keep me updated of the process by daily messages updated of the process by daily messages More

by DAMVELEZ69 Verified Customer Verified Customer

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They were easy to deal to work with. They were friendly and helpful. Idk man. They were friendly and helpful. Idk man. More

by Peter.Lisowski Verified Customer Verified Customer

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Greatest service good people car left clean good coffee great service and good people thanks great service and good people thanks More

by MARK.MEKSIN Verified Customer Verified Customer

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Rachide is the best associate Tynan's has ever had during my decades with them! He is kind, knowledgeable, efficient, helpful, patient, and reliable. my decades with them! He is kind, knowledgeable, efficient, helpful, patient, and reliable. More

by CSKERN54 Verified Customer Verified Customer

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It is a pleasure working with Rachide Reese. He explains clearly & seek out answers if needed. He explains clearly & seek out answers if needed. More

by Twyn Verified Customer Verified Customer

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This was my first time getting my Volkswagen serviced since I bought it in January. I'm glad I chose Tynan's! The staff was very friendly and helpful. I was shocked when I received a video from the techn since I bought it in January. I'm glad I chose Tynan's! The staff was very friendly and helpful. I was shocked when I received a video from the technician showing me what was wrong with my vehicle. I have never had that before. Repair was swift and pricing is.....fair. Oil change is a bit much, but I will be a repeat customer for all my service and maintenance needs! More

by DREMAURICE303 Verified Customer Verified Customer

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Everyone there is great as usual for the past 10 years we have been going there we have been treated like family have been going there we have been treated like family More

by ROBINCLINE1982 Verified Customer Verified Customer

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