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Rafael Benavides
Rafael Benavides at Group 1 Buick GMC South

Rafael Benavides

Sales

Group 1 Buick GMC South

12820 Gulf Fwy
Houston, TX 77034

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4.9
65 Reviews
4.9

65 Reviews

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65 Reviews of Rafael Benavides

June 25, 2026

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Employee Rating

It's a great dealership and I would recommend it to anyone who wants a good deal for a good price More

by hays.Jack
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ada Pasasin, Ena Pasasin

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Jun 25, 2026

Group 1 Buick GMC South responded

Hi, thank you so much for the positive review! Thanks again for the recommendation, and have an amazing day!

June 22, 2026

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Employee Rating

Rafael was very helpful and answered all my questions! A 10 out of 10, all day for me! More

by denisse m.
Recommend Dealer
Yes
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Jun 23, 2026

Group 1 Buick GMC South responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

June 18, 2026

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Employee Rating

Great experience. Quickest I have ever bought a vehicle. Whole process was quick and easy and the staff were very helpful. More

by Asanchez1332
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ada Pasasin, Anthony Morelli, Ena Pasasin , Cesar Marchena

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Jun 19, 2026

Group 1 Buick GMC South responded

Hi, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

June 11, 2026

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Employee Rating

BB (Joel) was extremely helpful with my services. I went in for an oil change and tire rotation. He fully inspected my vehicle before they brought it back and after he sat down and fully explained th More

by leppy_love
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ada Pasasin, Anthony Morelli, Hannah Wilson, Frany Zepeda, Ena Pasasin, Kim Diaz , Joel “BB” B, Bryan Vance

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Jun 12, 2026

Group 1 Buick GMC South responded

Hello, we're happy you found Joel to be so supportive during your experience here at Group 1 Buick GMC South. Thanks again for the recommendation, and have an amazing day!

May 16, 2026

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Came in knowing what I wanted and they brought me exactly that. Very detailed and helpful overall More

by Bryanjohnjosue
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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May 22, 2026

Group 1 Buick GMC South responded

Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

May 05, 2026

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Employee Rating

Rafael treats you like family. Thank you for helping my parents find the perfect car for them. :) More

by lorena_enriq
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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May 14, 2026

Group 1 Buick GMC South responded

Hello, we're happy to hear you had such a positive experience with Rafael! Feel free to reach out to us if you need anything. Have a wonderful day.

April 26, 2026

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Employee Rating

They were very courteous and helpful and straight forward and honest with any questions you may have had More

by c.blaylock1973
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ada Pasasin, Ena Pasasin, Kim Diaz , Ralph Odigbo

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Apr 27, 2026

Group 1 Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 14, 2026

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Employee Rating

Rafael was super helpful and patient with us. We test drove a few cars Untill we felt comfortable I would definitely go back to him on my next car purchase and def recommend for someone purchasin More

by Isaac espinoza
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Apr 17, 2026

Group 1 Buick GMC South responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

April 09, 2026

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Employee Rating

Terrible dealership after buying my first vehicle here at 18 years old and then purchasing 2 more and recommending family members to come here I will never come back here or recommend this dealership after t More

by alancastro1227
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Ada Pasasin, Anthony Morelli, Hannah Wilson, Frany Zepeda, Ena Pasasin, Kim Diaz

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Apr 13, 2026

Group 1 Buick GMC South responded

We’re sorry to hear about your experience and appreciate you bringing this to our attention. That’s not the impression we want to leave, especially after you’ve trusted us with multiple purchases over the years. Regarding the diagnostic fee, I do want to clarify that this is a standard practice across the industry. Our technicians invest time, training, and specialized equipment to accurately identify issues, and the diagnostic fee covers that labor—just as it would in any professional service. That said, we should always clearly communicate this upfront and ensure you understand exactly what you’re being charged for and why. More importantly, it sounds like we may have fallen short in explaining the results of your visit or delivering the level of service you expect and deserve. That’s something we take seriously. I’d really appreciate the opportunity to connect with you directly to better understand what happened and work toward a resolution. Please reach out to me at your convenience so we can make this right. Thank you for your feedback—we value your business and hope to earn back your trust. Hannah Turpin Service Director hannahwilson@group1auto.com

March 21, 2026

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Employee Rating

Great service, discussed in detailed all the recommendations they had for my vehicle. They always go beyond to help you out. More

by dennisu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ada Pasasin, Frany Zepeda, Ena Pasasin , Amalia frey

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Mar 24, 2026

Group 1 Buick GMC South responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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