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Rafael Garza
Rafael Garza at Sandy Sansing BMW

Rafael Garza | Page 6

GSM

Sandy Sansing BMW

186 W Airport Blvd
Pensacola, FL 32505

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4.8
62 Reviews
4.8

62 Reviews

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62 Reviews of Rafael Garza

August 01, 2026

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Employee Rating

Most of the people there have an attitude and are rude. I was also sold a car that had “no problems” yet I’ve had to dump thousands of dollars into it already. So I don’t think they properly inspect the ca More

by Loganmills1315
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 19, 2026

Sandy Sansing BMW responded

Thank you for sharing your feedback. We’re disappointed to hear that you were unhappy with your experience and the expenses you encountered after purchasing your vehicle. Our pre-owned vehicles are inspected based on established dealership standards, but an inspection cannot guarantee that a vehicle will not require maintenance or repairs after purchase. Items such as brakes and other components can wear or develop issues after a vehicle is sold. We appreciate your feedback and wish you all the best moving forward.

July 31, 2026

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Love my X7. Very professional sales person. Kathy in service is my go to and she is always so helpful. Also, love the app. More

by irievance
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cathy Haley, Service

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Aug 13, 2026

Sandy Sansing BMW responded

Thank you for the wonderful review, Kathy! We are thrilled you love your X7 and our app. It is great to hear our sales team and Kathy in service took such good care of you. We look forward to seeing you again soon.

July 26, 2026

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They were great to work with. Lori was awesome. We appreciate her service very much. More

by flofromnokomis
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lori esser

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Aug 19, 2026

Sandy Sansing BMW responded

Thank you for your feedback! We pride ourselves on providing exceptional service, and we’re glad Lori Esser delivered a fantastic experience. We appreciate your support and look forward to serving you again at Sandy Sansing BMW!

July 20, 2026

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Employee Rating

I am always treated with professionalism however, I had an appointment for an oil change and it took 3 hours which I feel is a little much More

by amytifft
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 22, 2026

Sandy Sansing BMW responded

Thank you for your continued trust in our team and for sharing this feedback. While we are so glad to hear you consistently experience our professionalism, we sincerely apologize that your recent oil change took 3 hours. Three hours is certainly longer than our standard, and we are actively looking into this visit to ensure we improve our wait times. We appreciate your patience and look forward to providing a much faster experience at your next visit!

July 19, 2026

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Employee Rating

Honest and to the point. This is appreciated in today’s busy world. Robert and Javier were upfront and Brad was efficient in finance. Thanks boys. More

by stacyweberiowa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robert Yapp

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Jul 22, 2026

Sandy Sansing BMW responded

Thank you for the kind words! We completely agree that being honest and to the point is the best way to do business. We’ll be sure to pass your thanks along to Robert, Javier, and Brad. We appreciate you choosing us!

July 18, 2026

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Employee Rating

Excellent sales person Lori worked efficiently to assist me in purchasing my new car. Her dedication to showing each customer the options available when purchasing a car, is so impressive. I would highly re More

by jjnorma
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Jul 22, 2026

Sandy Sansing BMW responded

Thank you so much for this fantastic review! We are thrilled to hear that Lori provided you with such an excellent experience and helped make your car-buying process so smooth. Making sure our customers fully understand all their options is a top priority, and we're so glad Lori's dedication stood out to you. We'll be sure to pass along your kind words to her, and we hope you are loving your new car! Please let us know if we can assist you with anything else down the road!

July 16, 2026

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Employee Rating

Great communication, and fantastic service. The salesperson was very knowledgeable and kept me informed throughout the process. More

by michaelnieves42
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lori

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Aug 19, 2026

Sandy Sansing BMW responded

Great communication and knowledgeable service are what we aim for every day! 🚗✨ We’re thrilled to hear Rafael Garza and Lori took such great care of you. Thank you for choosing Sandy Sansing BMW, and enjoy the new ride! 🌟

July 16, 2026

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Employee Rating

Excellent service from beginning to end. Directions were even given as to where to go and what to do upon arrival! Super attentive service advisor Deborah Polozola. And, don't forget that fr More

by matyler8440
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jul 16, 2026

Sandy Sansing BMW responded

Thank you for the wonderful review! We’re thrilled to hear Deborah and our service team provided such attentive and helpful care from start to finish. We appreciate your kind words and are glad you enjoyed the added touch of a complimentary car wash. Thank you for choosing us, and we look forward to serving you again!

July 14, 2026

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Employee Rating

Debby was awesome! She explained things well, got me in and out within the expected timeframe. More

by tncgrls24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jul 16, 2026

Sandy Sansing BMW responded

Thank you for your great review! We’re happy to hear Debby provided clear communication and efficient service while keeping your visit on schedule. We appreciate your kind words and look forward to serving you again!

July 12, 2026

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Employee Rating

Quick, easy, fast service! Genuinely friendly staff in every department from the first moment we walked in! More

by kkccdd03
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Brown, Brad, Shawn

Print
Jul 15, 2026

Sandy Sansing BMW responded

Thank you for the great review! We’re thrilled to hear you experienced quick, easy service and were welcomed by our genuinely friendly team from the moment you walked in. We truly appreciate your business and thank you for choosing Sandy Sansing!

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