Rafael Mendoza

Took my Truck in for service met with "Ralph" in service. Great interaction took care of me in a timely manner. Needed to return to correct an issue that wasn't resolved the first time due to some confusion, Great interaction took care of me in a timely manner. Needed to return to correct an issue that wasn't resolved the first time due to some confusion, but the issue was eventually resolved. "Ralph kept me informed through the entire process, true asset to Kendall Ford. Manager also approached me and apologized for the inconvenience, even gave me a coupon for a free oil change. More

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Thank you guys for taking care of me and my car, you are always looking out for me always looking out for me More

by victor.furniss Verified Customer Verified Customer

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It was a very disappointing experience. We were under the impression that the maintenance service included an Uber ride to and from the location. However, Rafael, the person assisting us, s We were under the impression that the maintenance service included an Uber ride to and from the location. However, Rafael, the person assisting us, suggested we walk to a restaurant about 10 minutes away and even discouraged us by asking if we had someone who could pick us up. He even went so far as to suggest driving our own car to take us there. We had to ask multiple times about the Uber service before he finally ordered it, but it was handled in such an unprofessional manner. Overall, it was an extremely unpleasant experience. More

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"I want to commend Ralph Mendoza for their exceptional service and professionalism. They went above and beyond to ensure my vehicle’s needs were taken care of efficiently. Their communication was clear, a service and professionalism. They went above and beyond to ensure my vehicle’s needs were taken care of efficiently. Their communication was clear, and they made the entire process seamless and stress-free. It's rare to find someone so knowledgeable and genuinely customer-focused. Thank you for making my experience outstanding!" More

by Brent the boot man Verified Customer Verified Customer

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It was truly a process no one gave up the dealership kept me posted. It took a minute to diagnostic the problem with the truck but eventually the work was done the truck was taken home customer was okay happ me posted. It took a minute to diagnostic the problem with the truck but eventually the work was done the truck was taken home customer was okay happy it took a while. More

by gerald183 Verified Customer Verified Customer

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I DONT WANT A SALESPERSON CALLING ME TO SELL MY CAR>. MY CAR IS NOT FOR SALE AND I DONT WANT TO BUY A NEW VEHICLE MY CAR IS NOT FOR SALE AND I DONT WANT TO BUY A NEW VEHICLE More

by MBMIAMI46 Verified Customer Verified Customer

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Great Service Department! Ralph Mendoza in Service has taken care of me for almost 20 years. Just this past week, Ralph and Juan helped me with getting my Mustang serviced. I Ralph Mendoza in Service has taken care of me for almost 20 years. Just this past week, Ralph and Juan helped me with getting my Mustang serviced. I trust my Ford's service to Ralph, Juan and the entire team at Ford of Kendall. More

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Rafael Mendoza the service advisor is amazing. I went for an oil change this past Saturday and it took two hours but my vehicle is running great. They did the full service that was needed. I re I went for an oil change this past Saturday and it took two hours but my vehicle is running great. They did the full service that was needed. I recommend Rafael Mendoza. He is the best. More

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This is my dealership for years since I moved to Miami over 40 years ago. I have always own a Ford. Ralph Mendoza has always been helpful and courteous. over 40 years ago. I have always own a Ford. Ralph Mendoza has always been helpful and courteous. More

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Ralph is the best, took care of me like I was family, I recommend ford of Kendall, best dealer experience I’ve ever had recommend ford of Kendall, best dealer experience I’ve ever had More

by Machelperera Verified Customer Verified Customer

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