Rafael Morales
Rafael Morales at Town East Ford

Rafael Morales

Used Car Sales Consultant

Town East Ford

18411 Lyndon B Johnson Fwy
Mesquite, TX 75150

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4.9
30 Reviews

Languages Spoken

English English

Spanish Spanish

4.9

30 Reviews

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30 Reviews of Rafael Morales

May 21, 2025

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Employee Rating

I recently had the pleasure of working with Town east ford for my car purchase, and I cannot express enough how impressed I am with the entire experience! From start to finish, the team went above and be More

by Frank O
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Juan Ortega, Blake Smithers

May 11, 2025

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Hannah Tucker, Rafael Morales, and Gene Fletcher were absolutely incredible in working together to make our deal on the 2023 Chevy Malibu happen. Their teamwork, dedication, and genuine care for our situ More

by Reese
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Recommend Dealer
Yes

Other Employees Tagged: Hannah Tucker and Gene Fletcher

May 12, 2025

Town East Ford responded

Thank you so much for this thoughtful and heartfelt review! We’re absolutely thrilled to hear that Hannah Tucker, Rafael Morales, and Gene Fletcher made such a meaningful impact during your purchase of the 2023 Chevy Malibu. It’s wonderful to know that their teamwork, dedication, and genuine care helped everything come together just right for you. We truly appreciate your kind words and are grateful you chose to work with our team—we’ll be sure to pass along your praise to each of them. Enjoy your new Malibu, and we look forward to seeing you again in the future!

April 24, 2025

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I am proud of my purchase and they helped get the vehicle I need. Great place. More

by Gober83
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Dallas Petriello

Apr 25, 2025

Town East Ford responded

Thank you for sharing your experience! We’re thrilled to hear that you’re proud of your purchase and that we were able to help you find the vehicle you needed. It’s always our goal to provide a positive and helpful experience, and we’re glad that we could make that happen for you. Enjoy your new vehicle!

February 21, 2025

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The wait for a salesperson was brief. The staff was all friendly. Once negotiated, the financing process was painless and open book. More

by MCH
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Recommend Dealer
Yes
Feb 24, 2025

Town East Ford responded

Thank you for your feedback! We’re glad to hear that you had a smooth and efficient experience with us, from a brief wait to a friendly and transparent financing process. It’s great to know that everything went well, and we truly appreciate your kind words. We look forward to working with you again in the future!

February 21, 2025

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Wylie Nelson, Rafael Morales was the best salesman we could have asked for. Everyone at Town East Ford was so helpful in the process of getting my truck. I will recommend everyone to go there and get a v More

by rebeccahollaway01@gmail.com
Sales Price Transparency
Purchase Time
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Recommend Dealer
Yes
Feb 24, 2025

Town East Ford responded

Thank you for your wonderful review! We're so glad to hear that Wylie Nelson, Rafael Morales, and the entire team made your truck-buying experience so positive. We truly appreciate your recommendation and are thrilled that we could go above and beyond to get the deal done. We value your business and look forward to assisting you and others in the future!

February 08, 2025

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Rafael demonstrated outstanding customer service and made a significant effort to ensure I received the best deal on my 2021 Ford Bronco Badland. I am very pleased with my purchase and appreciate his assista More

by Corey
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Recommend Dealer
Yes

Other Employees Tagged: Gamaliel Benitez , Rafael Aguayo

Feb 10, 2025

Town East Ford responded

Thank you for sharing your experience! We're so glad to hear that Rafael provided outstanding service and helped you secure the best deal on your Bronco Badlands. We appreciate your kind words and are thrilled you're pleased with your purchase. Enjoy your new vehicle, and we look forward to assisting you again in the future!

February 07, 2025

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Rafael is The Best! His customer service skills are impeccable. So patient. So courteous. A true gem in the industry. I drove over two hours to check out a truck I had s More

by So Fast
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Recommend Dealer
Yes

Other Employees Tagged: Noe Osorio-Flores , Hannah in Reception

Feb 10, 2025

Town East Ford responded

Thank you for your wonderful feedback! We're thrilled to hear that Rafael provided such outstanding service and made your experience worth the drive. It’s great to know that you received top-notch customer service not just from Rafael, but from the entire team. We truly appreciate your kind words and look forward to assisting you again in the future!

Feb 11, 2025

So Fast responded

Y’all are #1!!!

January 19, 2025

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Amazing experience! Considerate, kind, patient, straightforward. Cas went above and beyond to meet every one of my financial needs right down to the penny…literally. My More

by So Fast
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Recommend Dealer
Yes

Other Employees Tagged: Cas Rooney, Dustin Bingham, Noe Osorio-Flores , Christian Cummins, Trade in appraiser - Top Notch!! Hannah - Amazing!!

Jan 21, 2025

Town East Ford responded

We are absolutely thrilled and deeply touched by your incredible review! Your detailed and enthusiastic feedback highlights everything we strive to achieve in customer service. We're honored that your experience exceeded all expectations, from the initial phone inquiry through to the final vehicle delivery. Your special recognition of Rafael and Noe is particularly meaningful. Our team takes tremendous pride in providing personalized, considerate service that goes beyond simply selling a vehicle. We appreciate that they took the time to not just complete a transaction, but to ensure you felt comfortable and fully understood your new vehicle's features. The fact that you describe this as the "best experience I've ever had" and are now a huge fan of our dealership is the highest compliment we could receive. Thank you for taking the time to share such a comprehensive and positive review. We are committed to maintaining these high standards of customer service and look forward to continuing to serve you in the future.

January 10, 2025

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Rafael was great! Made the whole process very easy! Would def recommend to any one. More

by Shuaavvv
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Blake Smithers , Rafael Aguayo

Jan 13, 2025

Town East Ford responded

Thank you for your wonderful review! We're so glad to hear that Rafael made the process easy and enjoyable for you. We truly appreciate your recommendation and look forward to assisting you again in the future!

September 15, 2024

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My Salesman was Rafael, and in finance, was Cas. Both were fantastic. Rafael made the truck purchase experience so easy, and Cass worked with me, nothing high pressure. Now I am driving a great truc More

by joeywells
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Cas Rooney , There was a new hire that was training with Rafael the day I was there. I think she would make a great addition to your team

Sep 16, 2024

Town East Ford responded

Thank you for sharing your wonderful experience! We’re delighted to hear that Rafael and Cas made your truck purchase smooth and enjoyable. It’s fantastic to know that their exceptional service made the drive worthwhile. We look forward to assisting you with all your future car and truck needs, both for purchases and maintenance. If you ever need anything, don’t hesitate to reach out. Enjoy your new truck and safe travels!

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