Ragina Fitz | Page 13

This dealership has always given me good service. In the parts department , sales department as well as the service department. In the parts department , sales department as well as the service department. More

by RTRENT4951 Verified Customer Verified Customer

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My car was towed quickly and service as soon on short notice and luckily nothing serious and car started and so far car is running good notice and luckily nothing serious and car started and so far car is running good More

by jipmojica2018 Verified Customer Verified Customer

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I don't know if my first review was completed, as I had to reset my password. I'm sorry if this is duplicative. Ragina was stellar in her focus toward me as a customer - respectful, prompt, and clear in e to reset my password. I'm sorry if this is duplicative. Ragina was stellar in her focus toward me as a customer - respectful, prompt, and clear in explaining the first service for my new Mercedes-Benz SUV. Additionally, I requested a loaner car, which she handled expertly - ensuring adequate gasoline for me to run a few errands during the service. I cannot say the same for your sales staff. The "man" who sold me the Mercedes-Benz SUV was chauvinistic and condescending. I included this in my review when I originally purchased the SUV. First, after I made the purchase - on which I'm confident he made a tidy commission - however, he never called me - not once. Second, I traded in a Volvo XC60, which had a dent on the front hood. He "assumed" it was my error in not knowing how to work my own garage door opener. How stupid and inappropriate. The "dent" was caused by a careless male driver who backed his truck into my Volvo and, unbeknownst to me, created the damage because he did not know how to drive a large vehicle. Additionally, he was decent enough to leave his name and number when he made the dent. My point is that when I trade in my current M-B SUV, I will be asking for a different salesperson. If I could rate this salesperson "zero," I would. When my vehicle needs servicing, I will ALWAYS ask for Ragina, who understands the meaning and value of customer service and focus. If I could rate her "ten," I would. Kind regards, Lisa Snyder, Chesterfield, Virginia More

by lisa-anne.snyder Verified Customer Verified Customer

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I would appreciate if Mercedes-Benz corporation would eliminate the service charge on Credit Card usage. This is an oxymoron for a luxury car dealership and Service to charge this fee. I resent being i eliminate the service charge on Credit Card usage. This is an oxymoron for a luxury car dealership and Service to charge this fee. I resent being in-between the dealership and the credit card company feud. Please work this out with the credit card company and stop taking it out on your customers. More

by Dkuhn333 Verified Customer Verified Customer

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Regina Fitz was very professional she was very helpful and she answered all my questions concerning my vehicle. and she answered all my questions concerning my vehicle. More

by MAE.WALKER Verified Customer Verified Customer

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I didn't expect the level of device and competency as it was a bad weather day, Ragina was very capable. was a bad weather day, Ragina was very capable. More

by PYPESUP Verified Customer Verified Customer

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The dealership has the most professional employees and are very courteous. The only suggestion I would have is more privacy available in the waiting areas. Especially downstairs the waiting area is very are very courteous. The only suggestion I would have is more privacy available in the waiting areas. Especially downstairs the waiting area is very small. More

by arlenehayes Verified Customer Verified Customer

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Ragina and Tink was very friendly and professional! Excellent Service! Thank you for answering my questions and providing training on the Mercedes Me app. Excellent Service! Thank you for answering my questions and providing training on the Mercedes Me app. More

by OJ2660 Verified Customer Verified Customer

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Absolutely fantastic facility with the staff to match! ! What more can you ask for in a service center ! What more can you ask for in a service center More

by SCOTTGMBH Verified Customer Verified Customer

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Fast friendly service. Did not have an appointment and they fit me in to fix my tire. Did not have an appointment and they fit me in to fix my tire. More

by terry.welles Verified Customer Verified Customer

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