Ragina Fitz | Page 16

Excellent service, however, the car could have been cleaner upon pickup. I'm used to having the car washed and vacuumed as a courtesy. When picked up the plastic was still on the seat, the paper floor cleaner upon pickup. I'm used to having the car washed and vacuumed as a courtesy. When picked up the plastic was still on the seat, the paper floor mat was still in place and the work number was on the dash. I know these are small things, but to me, it's all in the details that drive excellence. More

by JCRAIG.CSM Verified Customer Verified Customer

Report | Print

Amazing customer service, they go above and beyond to take care of your car needs Would recommend to friends and family take care of your car needs Would recommend to friends and family More

by Alex.Shamsi Verified Customer Verified Customer

Report | Print

The overall service from start to finish was wonderful. As always, Ragina was exceptional. I really appreciate her thoughtfulness. As always, Ragina was exceptional. I really appreciate her thoughtfulness. More

by jjgriffi501 Verified Customer Verified Customer

Report | Print

Ragina and Preston from parts were both very good and I was pleasantly surprised not to run in to some sort of customer service aggravations as a result of the ownership change. However, in the course of o was pleasantly surprised not to run in to some sort of customer service aggravations as a result of the ownership change. However, in the course of our service we had to replace two tires and wound up waiting 3 days to get them delivered. If the dealership is going to take on tire sales as a revenue stream I would suggest you get your supply chain and support up to speed. I had never had this issue with previous tire buys prior to the change of ownership. More

by tcb308 Verified Customer Verified Customer

Report | Print

The service from making the appointment to picking up the car was exceptional. Mr. Hoke was helpful and knowledgeable. The communication was excellent. Thank you car was exceptional. Mr. Hoke was helpful and knowledgeable. The communication was excellent. Thank you More

by PAULASIMPSON1353 Verified Customer Verified Customer

Report | Print

The service was good but, the wait time was longer than I expected and the cost of my service was double what I had thought it would be expected and the cost of my service was double what I had thought it would be More

by JRJHART Verified Customer Verified Customer

Report | Print

I have been coming to MB of Midlothian for at least 15 years. Regina Fitz is the best service rep I have encountered. years. Regina Fitz is the best service rep I have encountered. More

by fwillie123 Verified Customer Verified Customer

Report | Print

Another great service visit with Mercedes-Benz of Midlothian. I really appreciate no pressure to approve repairs I didn't want. Midlothian. I really appreciate no pressure to approve repairs I didn't want. More

by MICHNINA Verified Customer Verified Customer

Report | Print

Very unprofessional experience completely confused of how their service department starting from the top to the service writer still waiting to talk to a service manager in any capacity very disappointed ☹️ their service department starting from the top to the service writer still waiting to talk to a service manager in any capacity very disappointed ☹️ More

by TICO77772003 Verified Customer Verified Customer

Report | Print

Always welcoming to a diverse community. Transparent and courteous. Cannot ask for more. We cannot wait until our next interactions. Transparent and courteous. Cannot ask for more. We cannot wait until our next interactions. More

by LCO Verified Customer Verified Customer

Report | Print