Rahim Gillani

profound disappointment with my recent experience at Frisco CDJR. While my initial interaction with Anwar was positive, the subsequent management and finance process was unacceptable. After negotiating Frisco CDJR. While my initial interaction with Anwar was positive, the subsequent management and finance process was unacceptable. After negotiating a price with Ali, I was told by another manager that the deal would not be honored while Ali was at lunch. Upon his return, the price was increased. Furthermore, it was later revealed that the negotiations had been based on the wrong vehicle entirely, leading to a second price hike. When I escalated this to the General Manager, there was no accountability for these internal errors. Additionally, despite meeting the credit criteria for the advertised 2.99% Stellantis rate, I was denied this rate to "offset profit margins." Using a customer’s financing to recoup a perceived loss on the vehicle price is an unethical conflation of two separate transactions. More

by brotim88 Verified Customer Verified Customer

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This dealership put the wrong lien holder on my paperwork at the time of financing. When I called to cancel the service plan, the check was sent to the wrong lien holder. That was two months ago and I have c at the time of financing. When I called to cancel the service plan, the check was sent to the wrong lien holder. That was two months ago and I have called and emailed numerous times since with almost no response. The GM of Sales will not respond at all. They have said multiple times that a check has been reissued but it never actually has. More

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I found the process very easy and enjoyed working with the whole team. Would come back the whole team. Would come back More

by decwork1234 Verified Customer Verified Customer

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I took my truck in to have 2 recalls taken care of. I called the service department around 11 this morning and scheduled an appointment for 12:30. The person on the phone said the parts were in stock a I called the service department around 11 this morning and scheduled an appointment for 12:30. The person on the phone said the parts were in stock and i would be done by 4pm. When i got to the dealership and checked in at 12:10 the service advisor Anthony told me he shouldn’t have said that but he would double check to make sure the parts were there so it could be done same day. Before he sent my truck to the back he confirmed yes we have the parts in stock and we can get it done. I sat in the waiting area for nearly 2.5 hours only for Anthony to come out and tell me sorry we don’t have the parts we’re going to have to order them. The other recall was a software update that would take them another hr to an hr and a half to complete. I’m now extremely upset because they have completely wasted time and when i asked the service advisor why he said they had the parts if they didn’t and why it took this long to tell me he argued with me and told me he never said that. His response to the time was well they just got it to the back 2.5 hours later. I told him I’m not waiting another hr and a half to do the software update after waiting this long and completely wasting my time. A dealerships service department is a direct reflection of their sales department. If they can’t respect your time and repair the vehicles like they should don’t let them fool you into spending your money purchasing a vehicle that they’re not going to stand behind when you need them! More

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GREAT STAFF. THEY WILL HELP YOU TO GET A GREAT DEAL. I AM VERY HAPPY THEY WILL HELP YOU TO GET A GREAT DEAL. I AM VERY HAPPY More

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This dealership has not provided me with my state registration since October 9, 2025. After repeated calls for the status, I am informed that it was mailed. Called again three months later no registr registration since October 9, 2025. After repeated calls for the status, I am informed that it was mailed. Called again three months later no registration. Someone will reach out to you and nothing. I am driving around town with no proof of registration which is terrible how a dealership keeps letting this happen. This is the worst dealership in the State of Texas. More

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They are very friendly and try to give you the best deal possible to work with your budget. possible to work with your budget. More

by Trisha868 Verified Customer Verified Customer

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Codie was great. After talking to Chris on the phone about working out the down payment. I went in the next day to finish the sale and was told the deal I made with C After talking to Chris on the phone about working out the down payment. I went in the next day to finish the sale and was told the deal I made with Chris would not be honored. I walked out, the only reason I came back was because of Codie. Chris needs to know his limitations on the deal he promises. More

by Bas2362 Verified Customer Verified Customer

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Awesome service with fast responses, Ryan and the team put in a lot of effort and hard work to get my car back on the road, I’m forever grateful. put in a lot of effort and hard work to get my car back on the road, I’m forever grateful. More

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We were very pleased with our very first Dodge experience and purchase at Frisco Chrysler Dodge. We commended Jonathan Shelton for his excellent upfront & transparency of the sale. Even though we would have and purchase at Frisco Chrysler Dodge. We commended Jonathan Shelton for his excellent upfront & transparency of the sale. Even though we would have liked to have gotten the drive out price a little bit lower. The professionalism & transparency that both Jonathan and Rahim displayed while working with us during the sale is what sealed the deal. Thank you very much for making our first Ram purchase a pleasant experience. More

by boatman10 Verified Customer Verified Customer

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