Ralph Coffey | Page 2

Terrible! Go somewhere else Very poor quality dealership. Salespeople did not seem genuine at all. Fit the typical criteria for a sleazy car salesman. They don't detail their use Very poor quality dealership. Salespeople did not seem genuine at all. Fit the typical criteria for a sleazy car salesman. They don't detail their used cars. The vehicle I was looking at was a 2011 and was covered in scratches. When I asked if they could buff the car if I buy it, the salesperson responded with an attitude, "nah we can't do that, I got so many people interested in this car, you don't have to buy it". He told me this probably 4-5 times that day. The salesperson tells me, tires are all brand new. The rears were new, the fronts were mismatched and about 5/32. Mind you this was a 30 thousand dollar car I was lookin at. The salesperson Ralph had an attitude the entire time. I did not feel welcomed at the dealership at all. And I was also a cash buyer. The techs would drive through the lot blaring music in customers cars and openly smoking in front of customers. Very Unprofessional. Used car sales takes place in a little cramped trailer. When I was negotiating on price I had another customer and a another salesperson literally sitting 5 feet away from me. Made me feel very uncomfortable. They wanted to give me less than half for what my trade was worth. Felt they were just trying to squeeze as much money outta me as they could. After I had walked outta the trailer, the salesperson threw it out there, "will take $1000 off the price", lost all credibility right there. I walked away feeling confident I made the right decision. This dealership is a xxx. extremely dissatisfied with a large franchise dealership. More

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Good purchase experience at Hassett on a CPO Subaru Outback I recently completed the purchase of a CPO Subaru Outback from Hassett and found it to be a smooth pleasant process. I inquired online about a 2012 O I recently completed the purchase of a CPO Subaru Outback from Hassett and found it to be a smooth pleasant process. I inquired online about a 2012 Outback that I saw. Inquiry was quickly acknowledged by both phone and email. I was not able to make it down for a week and the car was bought by someone else. Ralph Coffey called me proactively to let me know that the car was no longer available, which I appreciated. I went down anyway and found a 2014 that was to my liking. Hassett advertises as a no-haggle dealer and that was my experience. I do think that the price was fair because I saw similar cars at other Subie lots listed for more. It may have been possible to go from lot to lot to lot, and get a little lower price, but I am comfortable that the price was very fair and there was no BS fees or forced financing.. There was some back and forth on my trade and dealer installed options but again, it was never difficult and worked out very fair for me. I worked with Ed Garbarino on F&I. I found Ed to be organized and a straight shooter. One of Hassett's selling points is that there are no BS fees, and that was my experience. Reasonable fees for transfer of plates and title, that I don't think hit $100. The whole purchase process was about 2 hours and I picked up the car a few days later, completely prepped and ready to go. 2 weeks in, I am very happy with the car and feel good about the purchase process. First year maintenance is included so I will be posting about the service dept in a couple of months. More

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Had a great experience overall. The staff was very friendly, courteous and knowledgable. They had a large selection of vehicles to chose from and the pricing was very competitive with other places we friendly, courteous and knowledgable. They had a large selection of vehicles to chose from and the pricing was very competitive with other places we went to. More

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